Error message while printing from 2003 inbox regarding HTML messag

[bh1]

when I try to print from my outlook 2003 SP3 student/ teacher edition by
selecting the email and choosing file and print, I get an error message that
says "please open this HTML message to print it". I have sent the same
message to another computer running outlook 2003 SP3 office basic edition
machine and I can print the same message with no problem. I look in the
message properties in both and they say format = HTML. also no problem from a
Outlook 2007 machine.

Am I missing some setting to get it to print correctly without having to
open all the individual emails?

 

[Diane Poremsky [MVP]]

Do you have the exact same version # on both Outlook 2003 computers?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[bh1]

in the about window the version in () for both computers is 11.8217.8221
so yes they are the same.

Do you have the exact same version # on both Outlook 2003 computers?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

when I try to print from my outlook 2003 SP3 student/ teacher edition by
selecting the email and choosing file and print, I get an error message
that
says "please open this HTML message to print it". I have sent the same
message to another computer running outlook 2003 SP3 office basic edition
machine and I can print the same message with no problem. I look in the
message properties in both and they say format = HTML. also no problem
from a
Outlook 2007 machine.

Am I missing some setting to get it to print correctly without having to
open all the individual emails?

 

[bh1]

Yes they are the same. See first reply post.

What is the next possibility?

 

[Randy B.]

Diane,

Pardon me for jumping in. On another thread, I reported I had a similar
problem that just started recently and I think I found a possible cause
which I've pasted below. Any thoughts?

thanks,
randy

----------------
I spent most of the day rolling back updates, but I think I found the
culprit: the Cumulative Security Update for Internet Explorer 7 for Windows
XP (KB969897). When this is installed, I can't print HTML from Outlook 2003
or IE 7. When I remove it, I can print but, of course, I don't have the
security protection this update provides.

Note: On another computer that doesn't have Office 2003 installed, this
update (KB969897) is installed, but I can still print webpages. There might
be some part of the update that conflicts with Office--I don't know.

----------------

Do you have the exact same version # on both Outlook 2003 computers?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

when I try to print from my outlook 2003 SP3 student/ teacher edition by
selecting the email and choosing file and print, I get an error message
that
says "please open this HTML message to print it". I have sent the same
message to another computer running outlook 2003 SP3 office basic edition
machine and I can print the same message with no problem. I look in the
message properties in both and they say format = HTML. also no problem
from a
Outlook 2007 machine.

Am I missing some setting to get it to print correctly without having to
open all the individual emails?

 

[Diane Poremsky [MVP]]

That's good to know. Winupdate will probably try to reinstall it or you
can - I've had good luck after uninstalling an autoupdate, rebooting then
reinstalling. I sometimes think the problem is the multiple installs at once
that causes problems, not the patch itself.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Diane,

Pardon me for jumping in. On another thread, I reported I had a similar
problem that just started recently and I think I found a possible cause
which I've pasted below. Any thoughts?

thanks,
randy

----------------
I spent most of the day rolling back updates, but I think I found the
culprit: the Cumulative Security Update for Internet Explorer 7 for
Windows
XP (KB969897). When this is installed, I can't print HTML from Outlook
2003
or IE 7. When I remove it, I can print but, of course, I don't have the
security protection this update provides.

Note: On another computer that doesn't have Office 2003 installed, this
update (KB969897) is installed, but I can still print webpages. There
might
be some part of the update that conflicts with Office--I don't know.

----------------

Do you have the exact same version # on both Outlook 2003 computers?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

when I try to print from my outlook 2003 SP3 student/ teacher edition
by
selecting the email and choosing file and print, I get an error message
that
says "please open this HTML message to print it". I have sent the same
message to another computer running outlook 2003 SP3 office basic
edition
machine and I can print the same message with no problem. I look in the
message properties in both and they say format = HTML. also no problem
from a
Outlook 2007 machine.

Am I missing some setting to get it to print correctly without having to
open all the individual emails?

 

[Randy B.]

I did as you suggested and re-installed this patch by itself.
Unfortunately, it again kept me from printing either HTML Outlook emails or
web pages. Looks like it might be something with the patch.

thanks,
randy

That's good to know. Winupdate will probably try to reinstall it or you
can - I've had good luck after uninstalling an autoupdate, rebooting then
reinstalling. I sometimes think the problem is the multiple installs at
once that causes problems, not the patch itself.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Diane,

Pardon me for jumping in. On another thread, I reported I had a similar
problem that just started recently and I think I found a possible cause
which I've pasted below. Any thoughts?

thanks,
randy

----------------
I spent most of the day rolling back updates, but I think I found the
culprit: the Cumulative Security Update for Internet Explorer 7 for
Windows
XP (KB969897). When this is installed, I can't print HTML from Outlook
2003
or IE 7. When I remove it, I can print but, of course, I don't have the
security protection this update provides.

Note: On another computer that doesn't have Office 2003 installed, this
update (KB969897) is installed, but I can still print webpages. There
might
be some part of the update that conflicts with Office--I don't know.

----------------

Do you have the exact same version # on both Outlook 2003 computers?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


when I try to print from my outlook 2003 SP3 student/ teacher edition
by
selecting the email and choosing file and print, I get an error message
that
says "please open this HTML message to print it". I have sent the same
message to another computer running outlook 2003 SP3 office basic
edition
machine and I can print the same message with no problem. I look in
the
message properties in both and they say format = HTML. also no problem
from a
Outlook 2007 machine.

Am I missing some setting to get it to print correctly without having
to
open all the individual emails?