error messages for word, powerpoint & excel

[snic]

Version: 2008 Operating System: Mac OS X 10.4 (Tiger) Processor: Intel Received error messages for word, powerpoint & excel but entourage opens no problem.
Following are the error messages:

Word:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-01-09 12:27:56 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.3.091001
Crashed Module Name: MicrosoftOLE
Crashed Module Version: unknown
Crashed Module Offset: 0x000076a6
Blame Module Name: MicrosoftOLE
Blame Module Version: unknown
Blame Module Offset: 0x000076a6
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x022e86a6 in _RegInitialize + 0x000008CE (MicrosoftOLE + 0x000076a6)
# 2 0x022e88e6 in _RegInitialize + 0x00000B0E (MicrosoftOLE + 0x000078e6)
# 3 0x022e7010 in _RegFlush + 0x00000506 (MicrosoftOLE + 0x00006010)
# 4 0x022e7daf in _RegOpenKey + 0x00000045 (MicrosoftOLE + 0x00006daf)
# 5 0x023d92d3 in _IsolateFilename + 0x00000095 (MicrosoftOLEAutomation + 0x0003e2d3)
# 6 0x023db585 in _LoadRegTypeLibOfSzGuid + 0x00000057 (MicrosoftOLEAutomation + 0x00040585)
# 7 0x023db9c8 in _LoadRegTypeLib + 0x000000CE (MicrosoftOLEAutomation + 0x000409c8)
# 8 0x04b128bc in _ChartInitialize + 0x00000078 (MicrosoftChartPlugin + 0x001c18bc)
# 9 0x02136196 in _McpGetIMcpCtrlFromControl + 0x00000520 (MicrosoftComponentPlugin + 0x0012e196)
# 10 0x021363e9 in _McpGetIMcpCtrlFromControl + 0x00000773 (MicrosoftComponentPlugin + 0x0012e3e9)
# 11 0x0065a03e in _wdCommandDispatch + 0x00336142 (Microsoft Word + 0x0065903e)
# 12 0x00adfa58 in _wdGetApplicationObject + 0x003A18C2 (Microsoft Word + 0x00adea58)
# 13 0x000025e2 in __mh_execute_header + 0x000015E2 (Microsoft Word + 0x000015e2)
# 14 0x00002509 in __mh_execute_header + 0x00001509 (Microsoft Word + 0x00001509)

X86 Thread State:
 eax: 0x00000000 ebx: 0x022e862a ecx: 0x00000000 edx:0x0597a0b0
 edi: 0x00000001 esi: 0x0597a0bc ebp: 0xbffff4e8 esp:0xbffff4b0
  ss: 0x0000001f eip: 0x022e86a6 cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010213

Thread 1:

# 1 0x900376a7 in _mach_wait_until + 0x00000007 (libSystem.B.dylib + 0x000376a7)
# 2 0x90037329 in _sleep + 0x00000079 (libSystem.B.dylib + 0x00037329)
# 3 0x015ead7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x015ea3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x015ea46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x015eaf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x90023d67 in __pthread_body + 0x00000054 (libSystem.B.dylib + 0x00023d67)

X86 Thread State:
 eax: 0xffffffa6 ebx: 0x9003736e ecx: 0x802be795 edx:0x000001c7
 edi: 0x000001c7 esi: 0xd42d9604 ebp: 0xb009da78 esp:0xb009d9ec
  ss: 0x0000001f eip: 0x900376a7 cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000202

Loaded modules:

0: Microsoft Word (12.2.3.091001 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
4: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
5: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
6: MicrosoftOLE: /Applications/Microsoft Office 2008/Micro

 

[Michel Bintener]

Hi,

your error log mentions framework and component plug-in errors. These
types of error are usually the result of an improperly applied update.
Try reapplying the latest updates and see if that solves your problem.

 

[Diane_Ross_MVP]

I am getting the same message. I have totally removed the program and
reinstalled, including updates with no luck. It was working fine until today.
I have not installed anything new so I don't know where the problem might be.
Especially since the last update is 11/09 and the program was working fine
until today.

In the future, please start your own thread. This will give us all your info
to start helping you and the replies between who is being addressed won¹t be
confusing.

Have you restarted your computer?

Have you tested in a new User? Go to System Preferences --> Create a New
User in Accounts. Switch to the New User by logging out/in or use Fast User
Switching. Test Office there.

 

[y@t]

Same happens here for the entire family of Office programs. I have checked the new user approach suggested and everything seems to work fine. Is there something I can do with my existing account?

 

[snic]

I tried to reinstall the updates but no luck. I was thinking of uninstalling and reinstalling but it looks like someone else did that with no luck. Also, if I did that would it use up one of my "3 uses on up to 3 macs per household"? We just go this at christmas and it's already having problems.

 

[Diane_Ross_MVP]

Same happens here for the entire family of Office programs. I have checked the
new user approach suggested and everything seems to work fine. Is there
something I can do with my existing account?

Yes, but it is a time consuming task. See this link. Start with step 2.

Troubleshooting Your User Account for a Problem
<http://www.entourage.mvps.org/troubleshoot/test_user.html>

 

[Diane_Ross_MVP]

I tried to reinstall the updates but no luck. I was thinking of uninstalling
and reinstalling but it looks like someone else did that with no luck. Also,
if I did that would it use up one of my "3 uses on up to 3 macs per
household"? We just go this at christmas and it's already having problems.

You can use the CD keys on a re-install. Office doesn¹t activate a product.

Re-install usually is the best option when it will not update.

<http://www.entourage.mvps.org/install/install_update_2008.html>

Steps to update Office after installing from DVD

<http://www.entourage.mvps.org/install/update_steps.html>