B
Bryan Taylor
I am running multiple profiles in Outlook 2003 SP3 on one user acct in XP Pro
SP3.
The only recent change to the computer configuration was the installation of
the XP SP3.
Everything has been working fine (at least I didn't notice any problems)
until I updated my Blackberry sync software. Now I get the message "Function
OpenMsgStore failed" whenever trying to sync the notes folder in one specific
profile. Other profiles seem to work fine.
When I open Outlook I can display the notes folder by selecting it from the
folder list in the left hand pane or menu, however if I select (or open in a
new window) the notes folder using the notes shortcut button at the bottom of
the left hand pane I get the error "Unable to display the folder. Microsoft
Office Outlook could not access the specified folder location." If I then
select the Notes folder using the icon at the top of the left hand pane, it
displays properly.
I read several articles here and spoke to Blackberry tech support - both
suggested my profile may have become corrupt. I created a new profile from
scratch added the .pst file containing my data. Both Outlook and Blackberry
sync still had the same error behaviour using this new profile.
The .pst file is 966 MB.
I ran the scanpst tool and it reported and repaired several errors:
??BBT entry (3B15DA) has different refcount in RBT (3 vs 2)
??Couldn't find BBT entry in the RBT (3B15F6)
??Couldn't find BBT entry in the RBT (3B15FC)
??Couldn't find BBT entry in the RBT (3B1604)
...
!!Folder invalid high-water-mark (nidi=3F0F, nidiHigh=3F94)
!!Hierarchy Table for 122, row doesn't match sub-object:
irow = 0, RowID = 2223
!!Contents Table for 8042, row doesn't match sub-object:
irow = 255, RowID = 20DF44
!!Contents Table for 8042, row doesn't match sub-object:
irow = 244, RowID = 20D424
...
Running the scanpst tool now says there are no errors in the .pst but
everything still behaves with the same errors.
Any help how to fix this?
SP3.
The only recent change to the computer configuration was the installation of
the XP SP3.
Everything has been working fine (at least I didn't notice any problems)
until I updated my Blackberry sync software. Now I get the message "Function
OpenMsgStore failed" whenever trying to sync the notes folder in one specific
profile. Other profiles seem to work fine.
When I open Outlook I can display the notes folder by selecting it from the
folder list in the left hand pane or menu, however if I select (or open in a
new window) the notes folder using the notes shortcut button at the bottom of
the left hand pane I get the error "Unable to display the folder. Microsoft
Office Outlook could not access the specified folder location." If I then
select the Notes folder using the icon at the top of the left hand pane, it
displays properly.
I read several articles here and spoke to Blackberry tech support - both
suggested my profile may have become corrupt. I created a new profile from
scratch added the .pst file containing my data. Both Outlook and Blackberry
sync still had the same error behaviour using this new profile.
The .pst file is 966 MB.
I ran the scanpst tool and it reported and repaired several errors:
??BBT entry (3B15DA) has different refcount in RBT (3 vs 2)
??Couldn't find BBT entry in the RBT (3B15F6)
??Couldn't find BBT entry in the RBT (3B15FC)
??Couldn't find BBT entry in the RBT (3B1604)
...
!!Folder invalid high-water-mark (nidi=3F0F, nidiHigh=3F94)
!!Hierarchy Table for 122, row doesn't match sub-object:
irow = 0, RowID = 2223
!!Contents Table for 8042, row doesn't match sub-object:
irow = 255, RowID = 20DF44
!!Contents Table for 8042, row doesn't match sub-object:
irow = 244, RowID = 20D424
...
Running the scanpst tool now says there are no errors in the .pst but
everything still behaves with the same errors.
Any help how to fix this?