Error report

I

Invtom

I am using Office XP. running Windows XP Pro SP-1
Suddenly Word keeps advising there is an error and it
needs to shut down and do I wish to report it to MS.

AppName: Winword .exe Module name HPZPN309.dll
App version 10.0.6612.0 Mod version 2.236.1.0
Offset 00035463

I suspect it may have something to do with the HP*******
module but hsave no idea why.

As always any assistance would be greatly appreciated.

**Note I am assumong that the error message as well as
the send report are legit from MS

Thanks
 
J

Jay Freedman

As you guessed, the problem is in the HPZPN309.dll file, which is
probably the printer driver for your HP printer. Try removing and
reinstalling the driver. If that doesn't help, visit
http://welcome.hp.com/country/us/en/support.html and look for an
updated version of the driver for your printer model.

By the way, yes, the message is legit. If you let it send the report,
you may be directed to a Microsoft web page that tells you more about
the error. Whether or not you get more info, Microsoft does get an
automated report that gets tallied with others about printer drivers.
That may eventually lead to improvements in the drivers.
 
I

invtom

I removed the HP driver and there is no "reprt error"
issue now. I'll re-install the software later this
evening...for the immediate time it is resolved. Again,
thanks you folks help a lot for sure!!
Tom
 
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