error with Outlook

R

Ryan

I'm using Windows XP Pro SP1 for an operating system and
Office 2002 as an application suite with Word SP3.

Recently I've been encountering errors that I cant seem
to fix. They seem to originate in Outlook. I use Word
as my editor for e-mail. When I go into Outlook to reply
or forward mail I get the following message:

MICROSOFT OUTLOOK
This form requires Word as your e-mail editor but Word is
either busy or can not be found. The form will be opened
in the Outlook editor instead.
OK

The problem usually is solved by killing the display of
the e-mail and then displaying it again.

Upon closing Windows in a shutdown I then get the
following message:

MICROSOFT WORD
Please close all Word documents before shutting down. In
Word click Exit on the File Menu.
OK

When this message comes up Word is already closed and
does not appear on the task bar. But when I go into the
Task Manager I find no application working, but a process
for Word is active.

Does anyone have a suggestion?
 
R

Raghu Prakash

Hi Ryan,

CAUSE
This behavior occurs because some registry entries from a previous version
of Office were not properly removed during the upgrade to Office XP.
RESOLUTION
To resolve this behavior, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.

Back Up Outlook Data Files (Personal Folders (.pst) File)
To back up the Outlook data files (.pst), follow these steps:
On the File menu, click Import and Export.
Click Export to a file, and then click Next.
Under Create a file of type, click Personal Folder File (.pst), and then
click Next.
Click the folder that you want to back up, click to select the Include
subfolders check box, and then click Next.
Under Saved exported file as, type the complete path and file name for the
location to which you want to back up the file. Under Options, select the
option that you want, and then click Finish.
Edit the Registry
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.

To remove registry entries from a previous version of Microsoft Office,
follow these steps:
Click Start, and then click Run.
In the Run dialog box, type regedit, and then click OK.
On the File menu, click Export.
In the Export Registry File dialog box, under Save in, click the folder
that you want to save the file in, and then in the File name box, type
RegBackup.
Under Export range, click All, and then click Save.
Locate the following key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0

On the Edit menu, click Delete, and then click Yes to confirm the deletion.
Repeat steps 6 and 7 for the following keys:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0

Quit the Registry Editor.
Repair the Office Installation
To repair the Office installation, follow these steps:
Click Start, and then click Control Panel.
In Control Panel, click Add or Remove Programs.
In the list of currently installed programs, select Microsoft Office XP
suite with FrontPage, and then click Change.

NOTE: This label can vary depending on your version of Office XP
In the Microsoft Office Setup wizard, click Repair Office, and then click
Next.
Click Detect and Repair errors in my Office installation, and then click
Install.
Follow any on-screen instructions to complete the repair operation.
NOTE: If the Outlook user profile is not present when the operation is
complete, rebuild the Outlook user profile by using the original data files
(.pst).

For further Information Microsoft Knowledge Base Article - 319796
http://support.microsoft.com/default.aspx?scid=kb;en-us;319796
Microsoft Knowledge Base Article - 284900
http://support.microsoft.com/default.aspx?scid=kb;en-us;284900
Another Resolution Start Word 2000 before starting Outlook.


Please let me know has this helped You...
Thank you...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
 
R

Ryan

I found two variances with the procedure. When directed
to remove HKEY_CURRENT_USER\software\microsoft\office\9.0
I found no such entry. Then when directed to select
Microsoft Office XP suite with FrontPage I cold only find:
Microsoft Office XP Professional. Everything else was
just as told. When I rebotted the computer I immediately
with to Outlook and tried to forward a message with the
same warning.
 
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