EULA continuously displayed when using Project Web Access

[kluebbert]

Similar to the symptoms described in
http://support.microsoft.com/default.aspx?scid=kb;EN-US;83765

When we try to log on to Microsoft Project Server *2003* by using Microsoft Project Web Access, we cannot get past the End-User-License-Agreement (EULA) and log on to Project Server *2003*. If we click to select the "I accept the terms in the License Agreement" check box, and then click Next, the Web page that contains the EULA is continuously displayed in Microsoft Internet Explorer. The ActiveX Control objects are not downloaded to your computer, and we cannot log on Project Server *2003*.

The resolution described in KB837655 does not fix the problem

The server environment is Windows Server 2003 + IIS 6 + Project Server 200
The client environment is Windows XP + IE

Thank you advance for your assistance.

 

[Brian K - Project MVP]

Similar to the symptoms described in:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;837655

When we try to log on to Microsoft Project Server 2003 by using
Microsoft Project Web Access, we cannot get past the
End-User-License-Agreement (EULA) and log on to Project Server 2003.
If we click to select the "I accept the terms in the License
Agreement" check box, and then click Next, the Web page that contains
the EULA is continuously displayed in Microsoft Internet Explorer.
The ActiveX Control objects are not downloaded to your computer, and
we cannot log on Project Server 2003.

The resolution described in KB837655 does not fix the problem.

The server environment is Windows Server 2003 + IIS 6 + Project
Server 2003 The client environment is Windows XP + IE6

Thank you advance for your assista

Is this for ALL clients or just some?

If all do you have any security settings that disallow the download of
activeX controls?

If some then do the ones that are failing have different IE security
settings than the ones that are working?

--
___
Brian K
Project MVP
http://www.projectified.com

Project Server Consultant
http://www.quantumpm.com

 

[dwolf]

We ran into this as well -

The solution was rather simple in our case. Delete all temporary Internet
files (especially Offline Content). For some machines it seems that too
much garbage in the temp area will make the EULA go into loops. In one case
I had to wait 5 minutes for all the files to be deleted.

I'm not sure of the "why" on this... I just know it works in some cases.

I hope this helps.

--DWolf

 

[Brian K - Project MVP]

We ran into this as well -

The solution was rather simple in our case. Delete all temporary
Internet files (especially Offline Content). For some machines it
seems that too much garbage in the temp area will make the EULA go
into loops. In one case I had to wait 5 minutes for all the files to
be deleted.

I'm not sure of the "why" on this... I just know it works in some
cases.

I hope this helps.

--DWolf

Good thinking. It might have cached some data there that is causing
this.

--
___
Brian K
Project MVP
http://www.projectified.com

Project Server Consultant
http://www.quantumpm.com

 

[kluebbert]

Still not working..

Is this for ALL clients or just some

All of our IE clients are not working

Have any security settings that disallow the download ofactiveX controls

I have setup IE to allow activeX controls

I have also deleted temporary internet files (including offline content) per dwolf recommendation

 

[dwolf]

The only other thing I can think of is to check to make sure that
1) that the trusted site security level is set by the Default button (should
be LOW)
2) the site is listed as a trusted site
and
3) that the "required server verification (https for all sites in this
zone" checkbox is UNchecked.

Other than that, I've exceeded my expertise.

I hope it is something simple like one of these.

DWolf

 

[Matthew]

Microsoft helped me with this one. Turn off the loading of the win.ini file through msconfig. The CAL will then load properly. Turn win.ini back on and everything will work just fine.