Event 1015 when launching Visio 2000

[Marc Vanderhaegen]

Hello,

I have installed Visio 2000 on a XP machine and when I launch it, I
allways get 96 warning-events in the application log.
The event is like this :
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 09/02/2004
Time: 08:06:30
User: N/A
Computer: PC030022486
Description:
Failed to connect to server. Error: 0x800401F0

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I have found this article on the kb : Visio2002: Event Is Logged in
Application Log When You Start Visio - 294014
(http://support.microsoft.com/default.aspx?scid=kb;[LN];294014)
but there is no solution to the problem.
On google, I have found some people saying that it was caused by a
problem during the installation.
I have tried to install Visio with the CD or with a share on the
network with the same result.
With the CD installation, I tried to leave the CD in the drive but
it's still the same.
(the installation is a full install of the product)


Can someome help me on the way avoiding these errors ?

Thanks in advance

Marc.

 

[John Saunders]

Hello,

I have installed Visio 2000 on a XP machine and when I launch it, I
allways get 96 warning-events in the application log.
The event is like this :
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 09/02/2004
Time: 08:06:30
User: N/A
Computer: PC030022486
Description:
Failed to connect to server. Error: 0x800401F0

I saw a similar event with a different product. In that case, the problem
was that the user did not have access to the MSI Installer DCOM server. Look
to see if you have any DCOM errors in the System log. If you do, look in the
registry under HKCR\CLSID for the GUID mentioned in the System log. Then
configure that server to grant access to the user. I had to use DCOMCNFG to
do the change, as I couldn't remember the new way to do it.

 

[Marc Vanderhaegen]

Hi,

I will have a look at that tomorrow (I am at home for now).
But I am almost sure that on at least 2 machines there is no DCOM
problem. These machines have been re-installed only for testing this
problem and the eventlog was clean (no errors) before I installed
Visio 2000.
I will look at the other machines to check that.
For the moment, we have 6 machines with the problem.

Fortunately, this is not a 'blocking-problem', Visio is functionning
well.
Marc.

 

[John Saunders]

Hi,

I will have a look at that tomorrow (I am at home for now).
But I am almost sure that on at least 2 machines there is no DCOM
problem. These machines have been re-installed only for testing this
problem and the eventlog was clean (no errors) before I installed
Visio 2000.

My DCOM problem came on a production server where "nothing had changed".

 

[Marc Vanderhaegen]

Sorry for being so long to answer.
As I tought, I have no DCOM problem on any machines.
I will do some further tests.

Thanks

 

[Guest]

I am getting the exact same app event warning/error
message - id 1015 but I am not seeing any DCOM errors in
the system event log. All is well there.

 

[John D.]

Marc,

According to Microsoft, this is normal behavior...

http://support.microsoft.com/?id=294014