EWS abruptly cannot open database

[TTUHSC]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: Exchange Our institution has upgraded from Exchange 2003 to Exchange 2007. Mailboxes are moved overnight, then Entourage 2008 (update 12.2.3) clients are upgraded to Entourage 2008 EWS. Identities are imported because we heavily use the 'Folders on My Computer' feature of Entourage. All upgrades have gone smoothly except 2 users. These 2 upgrades (our only 2 remaining PPC Macs) initially went fine. However, after closing and reopening EWS, EWS abruptly set aside the already-successfully-imported identity (Main Identity) and created a *new* identity (Main Identity 1). The new identity contains a random assortment of the previous identity's Folders on My Computer, which contained years worth of archived messages. The old identity database file is still present in the Office 2008 Identities folder, but EWS refuses to recognize it as an Entourage Database. I have already attempted to simply copy the older Database file into the new identity folder, as well as browse to it during an import. In both cases EWS cannot open or import the previous identity. We are *very* concerned about salvaging the contents of these 2 identities, and any help would be appreciated.

 

[Diane Ross]

We are *very* concerned about salvaging the contents of these 2 identities,
and any help would be appreciated.

Do you still have a copy of Entourage 2008 v12 available? I would open the
Identities in this old version and export the data as Entourage archive
(.rge) file. The big disadvantage of this type of export is categories are
only exported for messages and contacts. There are ways to get categories
for events, notes and tasks. I just did a recovery for a client that wanted
categories for all items. It's not as quick as using .rge file, but it can
be done.

You can then import the data into an EWS version of Entourage.

BTW, you can zip the Microsoft Office 2008 folder so you can go back and
forth between the versions by zipping/unzipping.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[TTUHSC]

The solution in both cases was to create a new identity and then import, choosing Entourage 2004 as the source database. This makes no sense, as Office 2004 has never existed on this computer, yet EWS thinks the previous Entourage 2008 database is an Entourage 2004 databases.

 

[Diane Ross]

The solution in both cases was to create a new identity and then import,
choosing Entourage 2004 as the source database. This makes no sense, as
Office 2004 has never existed on this computer, yet EWS thinks the previous
Entourage 2008 database is an Entourage 2004 databases.

Are you sure it¹s not looking for the v12 database for 2008? EWS v13 imports
the v12 database and upgrades it for EWS. Once you do this, it can¹t even
see the older v12 Identities.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>