R
RSK
I support a number of users on Windows XP with MUI (multilingual user
interface) and Office 2002 MUI. Mostly running in Japanese settings.
All machines are identical as they are built from ghost image.
I had one call when user could not open excel file. Excel file is in
Japanese with lots of formatting. I logged in as local admin and got
same error message: data may have been lost. Then all characters were
corrupt. I logged into another PC, same propblem. Then I asked a
number of collegues open same file and they didn't have any problems.
They could open it on my PC as well. I had same error anywhere I
logged into, so I am suspecting some profile problem. I cleaned up my
current_user\software\office\10\excel, but still was getting same
error. I checked regional settings and people who could open it did
not have any consistency (meaning some had english, some japanese).
I could open the file on excel 97 on NT, then save it and open it on my
excel 2002, but as result some characters were corrupt, or didn't
appear correctly.
I suspect some strange formatting here, but why some users can open it
and some cannot is beyond me. are there any settings, registry
entries, ini files or whatever that i can tweak, reset, or whatever
that may fix this problem?
Any suggestion will be greatly appreciated.
Thanks!
interface) and Office 2002 MUI. Mostly running in Japanese settings.
All machines are identical as they are built from ghost image.
I had one call when user could not open excel file. Excel file is in
Japanese with lots of formatting. I logged in as local admin and got
same error message: data may have been lost. Then all characters were
corrupt. I logged into another PC, same propblem. Then I asked a
number of collegues open same file and they didn't have any problems.
They could open it on my PC as well. I had same error anywhere I
logged into, so I am suspecting some profile problem. I cleaned up my
current_user\software\office\10\excel, but still was getting same
error. I checked regional settings and people who could open it did
not have any consistency (meaning some had english, some japanese).
I could open the file on excel 97 on NT, then save it and open it on my
excel 2002, but as result some characters were corrupt, or didn't
appear correctly.
I suspect some strange formatting here, but why some users can open it
and some cannot is beyond me. are there any settings, registry
entries, ini files or whatever that i can tweak, reset, or whatever
that may fix this problem?
Any suggestion will be greatly appreciated.
Thanks!