Excel 2007

2

2007User

Hello, My Excel 2007 crashes when I change the font color. So far technical
support has been unable to help. Does any body have a suggestion or a fix?
Thank you in advance.
 
H

Herb Tyson [MVP]

When it crashes, are you getting a particular error message? That kind of
error/crash often suggests a video driver problem--when Excel tries to
display the new font color, the display driver crashes. (You can check your
event viewer to see the exact nature of the crash... usually.)

You might try to see if the manufacturer for your video card has updated
video drivers.
 
2

2007User

Hi Herb,

The error I get is "Excel stopped working" Here is what my event viewer shows:

Product
Microsoft Office Excel

Problem
Stopped working

Date
5/17/2007 7:29 AM

Status
Solution Available

Problem signature
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428263
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 0009bda9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Bucket ID: 385359668
 
P

Patrick Schmid [MVP]

hpz3r4v2.dll is listed as faulting module. I'd take a guess that that is
a DLL from HP.
What (default) printer do you have? Do you have the newest printer
driver?
As odd as it sounds, but a printer driver has influence on what is
displayed on the screen, so it is possible that a problematic printer
driver can crash Excel when you switch colors.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed
 
H

Herb Tyson [MVP]

From what I can see through searching, it appears that hpz3r4v2.dll is
related to the printer driver for an HP printer, and that's what's causing
Excel to crash. Are you using an HP computer or an HP printer? If so, try HP
to see if they have updated drivers for what you're using.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
 
2

2007User

First of all Thank you Herb and Tyson for trying to help. Unfortunately I
have not been able to resolve the issue yet. I have checked the printer (HP
photosmart 7760) and the latest driver is installed. Should I remove the
driver and install it again? Thank you once again
 
J

JoAnn Paules

You haven't stated which version of Windows you're running but I'm going to
assume you have Windows XP. I'm doing that because there is a Vista driver
dated last month. The latest win XP driver is dated June 2004. Kind of tough
for a driver that was released two and a half years before a program was
released to be fully functional.

Of course, if you have Vista, then I can't help.

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375
 
H

Herb Tyson [MVP]

Before doing that, I would arbitrarily try setting a different printer
device as the default, then seeing if Excel still crashes. For example, if
Adobe PDF, Microsoft Office Document Image Writer, etc. show up in you list
of printers, then go through the control panel and set something non-HPish
as your default printer. If none of those show up, then arbitrarily install
the driver for a different printer (e.g., a Canon printer)--despite the fact
that you don't have that printer--set it as your default printer, and see if
the error still occurs.

If the error still occurs, then removing and reinstalling the HP printer
driver probably won't help. If the error doesn't occur, then it might be
worth trying. Alternatively, if there is a similar HP printer, you might try
installing the driver for it, and see if a) the error still occurs, and b)
the printer driver works with your printer.

In the past, I've been able to temporarily solve printer driver problems by
substituting a driver for a similar printer, and pretending that I'm using a
different printer.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
 
P

Patrick Schmid [MVP]

Do you have another printer driver installed? If yes, make that one the
default, then open Excel again and see if it still crashes.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed
 
2

2007User

I changed the default printer and Excel did not crash this time. I am going
to try a different drive and see if it works. I will let you all know if this
works. Thank you all for your help and I am sorry that I assumed you knew my
SO it is Vista and it is giving me lots a headaches. Thank you again
 
2

2007User

Ok guys it is definetively the printer driver. That's the good news.
The bad news is that when i try to download any other drivers for the
printer, I get a message telling me that "Vista comes with the printer
drivers installed and therefore there is nothing to download" I guess I will
just go and buy a new printer for Vista. SIGH! thank you all for your support
 
B

Booh

I will immediately try the solutions on this page. At first glance i
appears to work. I changed my printer driver to One Note. No errors.

I will confirm later, after further testing
 
B

Booh

Booh;4849280 said:
I will immediately try the solutions on this page. At first glance i
appears to work. I changed my printer driver to One Note. No errors.

I will confirm later, after further testing.
Click to expand...

That's it!

I've switched our default printer to One Note, and the errors hav
stopped. When it's time to print, we simply scroll down the list i
the printer dialog box and use the HP.

So who will tell HP about this bug
 
Top