Excel crashes when saving

[tpowers]

Version: 2008 Operating System: Mac OS X 10.4 (Tiger) Processor: Power PC My students continue to have problems when saving Excel files. Roughly 25% of the students programs crash when trying to save their files. This is becoming ridiculous. I have the updated to the newest version 12.2.3 and still continues to crash. Also, we have the same problem with Word. We are on a network and we run Windows Server 2008. Any help would greatly be appreciated.
Thanks
Tom

 

[XinXin]

Hi Tom, can you please post the crash log (when crash happens, click "more information&quot? If you can send me ([email protected]) a copy of your crashing workbook, that would be great.

Thanks,
XinXin Liu
Macintosh Business Unit, Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[tpowers]

Hi XinXin,
Here is one of the crash logs. Also, I will get others if you need it. Thanks so much for helping!

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-01-28 10:50:15 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.3.091001
Crashed Module Name: CarbonCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0003cf48
Blame Module Name: CarbonCore
Blame Module Version: unknown
Blame Module Offset: 0x0003cf48
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x9000af48 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib + 0x0000af48)
# 2 0x9000ae9c in _mach_msg + 0x0000003C (libSystem.B.dylib + 0x0000ae9c)
# 3 0x907de9a8 in ___CFRunLoopRun + 0x0000033C (CoreFoundation + 0x000239a8)
# 4 0x907de2ac in _CFRunLoopRunSpecific + 0x00000108 (CoreFoundation + 0x000232ac)
# 5 0x932bcb1c in _RunCurrentEventLoopInMode + 0x00000104 (HIToolbox + 0x00008b1c)
# 6 0x932bc1b0 in _ReceiveNextEventCommon + 0x00000178 (HIToolbox + 0x000081b0)
# 7 0x933c115c in _ReceiveNextEventInMode + 0x00000044 (HIToolbox + 0x0010d15c)
# 8 0x02106b50 in _McpRunApplicationEventLoop + 0x00000054 (MicrosoftComponentPlugin + 0x000feb50)
# 9 0x00ad6710 in __mh_execute_header + 0x00AD5710 (Microsoft Excel + 0x00ad5710)
# 10 0x0092df98 in __mh_execute_header + 0x0092CF98 (Microsoft Excel + 0x0092cf98)
# 11 0x00002a4c in __mh_execute_header + 0x00001A4C (Microsoft Excel + 0x00001a4c)
# 12 0x00002750 in __mh_execute_header + 0x00001750 (Microsoft Excel + 0x00001750)

PPC Thread State:
srr0: 0x9000af48 srr1: 0x0000f030 vrsave: 0x00000000
 xer: 0x00000000 lr: 0x9000ae9c ctr: 0x9000af40 mq:0x00000000
  r0: 0xffffffe1 r1: 0xbffff1c0 r2: 0xa07be684 r3:0xbffff290
  r4: 0x03000006 r5: 0x00000000 r6: 0x00000450 r7:0x00001303
  r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0xa0006a28
 r12: 0x9000af40 r13: 0x00000000 r14: 0x00000001 r15:0x00000001
 r16: 0x00000000 r17: 0x00000000 r18: 0x0000774f r19:0x00000000
 r20: 0x00000060 r21: 0x59dd07d4 r22: 0x0590fc48 r23:0x00000000
 r24: 0xbffff290 r25: 0x00000450 r26: 0x00001303 r27:0x00000000
 r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31:0x907de684

Thread 1:

# 1 0x90040df8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib + 0x00040df8)
# 2 0x90040bc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040bc4)
# 3 0x900409ec in _sleep + 0x0000008C (libSystem.B.dylib + 0x000409ec)
# 4 0x015bffe0 in _MerpCreateSession + 0x00000A8C (merp + 0x00002fe0)
# 5 0x015bf6c8 in _MerpCreateSession + 0x00000174 (merp + 0x000026c8)
# 6 0x015bf794 in _MerpCreateSession + 0x00000240 (merp + 0x00002794)
# 7 0x015c019c in _MerpCreateSession + 0x00000C48 (merp + 0x0000319c)
# 8 0x9002b904 in __pthread_body + 0x0000005C (libSystem.B.dylib + 0x0002b904)

PPC Thread State:
srr0: 0x90040df8 srr1: 0x0000f030 vrsave: 0x00000000
 xer: 0x00000000 lr: 0x90040bc4 ctr: 0x90040df0 mq:0x00000000
  r0: 0xffffffa6 r1: 0xf00807d0 r2: 0x01fc93fc r3:0x00000060
  r4: 0x56618613 r5: 0x00000028 r6: 0x00000000 r7:0x00000000
  r8: 0x90040d28 r9: 0x00000000 r10: 0x000f4240 r11:0xa0006c10
 r12: 0x90040df0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
 r20: 0x00000a07 r21: 0x00000002 r22: 0xf0080e08 r23:0x00000001
 r24: 0x901c0a50 r25: 0xf00808b0 r26: 0xa0010a50 r27:0xa0010a50
 r28: 0x00000060 r29: 0x56618613 r30: 0xf00808a8 r31:0x90040a50

Thread 2:

# 1 0x9002ec8c in _kevent + 0x0000000C (libSystem.B.dylib + 0x0002ec8c)
# 2 0x92b09e50 in TFSNotificationTask::FSNotificationTaskProc(void*) + 0x00000038 (DesktopServicesPriv + 0x00002e50)
# 3 0x90bc6730 in _PrivateMPEntryPoint + 0x00000048 (CarbonCore + 0x0003b7

 

[sandycreek91]

Are you by any chance using Pivot Tables?

Everytime I "group" in a Pivot Table, and then attempt to "Save", Excel crashes.

As long as I don't group, I can save all I want. But once I group, I'm stuck.

 

[Dupin]

Hi Tom, can you please post the crash log (when crash happens, click "more information&quot? If you can send me ([email protected]) a copy of your crashing workbook, that would be great.

>
> Thanks,
> XinXin Liu
> Macintosh Business Unit, Microsoft
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>

I'm no student but I am a teacher and having the same issues - when trying to save, excel crashes.

Thanks.

 

[XinXin]

Hi Tom, thanks for the additional data. I did the investigation, but couldn't find much useful information. One thing I did realize is that this crash only happens on PPC. I was wondering whether the remaining 75% students whose Excel doesn't crash use Intel? To help with my further investigation, I need a crashing workbook, and detailed steps that can lead to the crasshing point. Is there a way that you can send me ([email protected]) this additional info?

Thanks,
XinXin Liu
Macintosh Business Unit, Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[XinXin]

Hi Dupin, crashes come in a lot of different ways even though they probably reveal themselves with the same operations (such as "save&quot. If you can provide me ([email protected]) with additional info (such as a workbook and detailed repro steps), I can investigate it.

Thanks,
XinXin Liu
Macintosh Business Unit, Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[sandycreek91]

I have two different workbooks that crash on me. Both are with pivot tables. After creating "groups" in the pivot tables, Excel crashes upon save.

Any ideas?

 

[XinXin]

Hi Sandy, is it possible for you to send Microsoft ([email protected]) a copy of the crashing workbook with Pivot Table. I think other customers may face the same crash, and would like to investigate it.

Thanks,
XinXin Liu
Macintosh Business Unit, Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[tpowers]

Are you by any chance using Pivot Tables?

>
> Everytime I "group" in a Pivot Table, and then attempt to "Save", Excel crashes.
>
> As long as I don't group, I can save all I want. But once I group, I'm stuck.

Hi Sandy,
Sorry to hear you are having problems also. We are not using pivot tables, it just crashes when working on a simple spreadsheet.
Tom

 

[April Grant]

I have noticed this same scenario when an .xls file has been accessed and saved over by PC users or Intel Mac users. Once their work has been saved and I attempt to resume work in the same workbook (simple files, data only, no formulas even), the following actions result in Excel crashing:

- copying cell data and pasting into a different workbook (A workaround is clicking into the cell data and copying while cell is active, but simply selecting the cell and copying doesn't work.)

- saving

- saving as...
(I tried to change the file type to .xlsx, because this once was successful and eliminated the problem, but that stopped working. Now when I attempt to Save As..., I get a "Document cannot be saved" error. This is annoying anyway, since it creates multiple documents where there should be only one.)