excel crashing when exporting from another application.

[Sue]

excel crashing and showing faulting module as hsaddin.dll.
Also crashing when cutting/pasting with faulting module hccutils.dll.
excel 2003.

 

[Jan Karel Pieterse]

Hi Sue,

excel crashing and showing faulting module as hsaddin.dll.
Also crashing when cutting/pasting with faulting module hccutils.dll.
excel 2003.

hsaddin.dll is part of Hyperion AFAIK. Try if removing the hyperion addin
resolves your issue. It may be listed in the COM addins list, which is really
hard to get at:

Right click toolbar, select Customize. Click Commands tab. Click Tools item on
the left. Find COM Add-ins... in the list and drag it to your menu or a
toolbar. Close customisation dialog. Click COM addins menu item.

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com
Member of:
Professional Office Developer Association
www.proofficedev.com

 

[Sue]

Thanks for that Jan
but nothing showing in the Com addin list - any other ideas would be
appreciated

 

[Jan Karel Pieterse]

Hi Sue,

but nothing showing in the Com addin list - any other ideas would be

Might also be a normal addin tied to hyperion which in turn loads the dll.
Look in Tools, addins.

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com
Member of:
Professional Office Developer Association
www.proofficedev.com

 

[Sue]

Hi Jan

also nothing but Hyperion Smartview for office is selected in tools add-ins

 

[Jan Karel Pieterse]

Hi Sue,

also nothing but Hyperion Smartview for office is selected in tools add-ins

So what happens if you switch it off, restart Excel and then try to repeat what
caused the error to appear?

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com
Member of:
Professional Office Developer Association
www.proofficedev.com

 

[Sue]

Hi Jan
unfortunately there seems to be no one action which always closes excel, the
only common denominator is that anyone who has Hyperion installed has the
problem of excel just closing when cutting and pasting or even just typing,
(even when hyperion not connected) the pc does not crash and the .xls that
was being worked on does not corrupt. Various errors show on the
ComputerManagement application event viewer two which I have mentioned. The
pc has enough memory as advised by Hyperion support and is office 2003 sp3 so
running out of ideas now!

 

[Jan Karel Pieterse]

Hi Sue,

unfortunately there seems to be no one action which always closes excel, the
only common denominator is that anyone who has Hyperion installed has the
problem of excel just closing when cutting and pasting or even just typing,

Sounds like Hyperion has work to do then.

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com
Member of:
Professional Office Developer Association
www.proofficedev.com