Excel "Not Responding" after clicking File Menu

J

Jim H-R

Following my recent update to Office 2003 Service Pack 3, Excel freezes when
I click on File Menu. Similarly, freezes when I click on another menu item
so that its drop down menu is displayed and then scroll cursor over File Menu.

MS error report shows:
szAppName : EXCEL.EXE szAppVer : 11.0.8169.0 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

All other menu items work. All icons work.

Please help. Thanks.
Jim
 
J

Jan Karel Pieterse

Hi Jim,
Following my recent update to Office 2003 Service Pack 3, Excel freezes when
I click on File Menu. Similarly, freezes when I click on another menu item
so that its drop down menu is displayed and then scroll cursor over File Menu.
Click to expand...

Maybe your recently used file list is causing a problem.
- Tools, options, general, set "Recently used file list" to 0
- close Excel
- open excel and try the file menu. If works, set your recently used file list
back to what it used to be.

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com
Member of:
Professional Office Developer Association
www.proofficedev.com
 
J

Jim H-R

Jan,

Your recommendation solved the problem. Thanks very much.

One small change to your advice: "Recently used file list" can only be set
to 1-9, not 0. Instead, uncheck "Recently used file list".

Jim
 
J

Jan Karel Pieterse

Hi Jim,
One small change to your advice: "Recently used file list" can only be set
to 1-9, not 0. Instead, uncheck "Recently used file list".
Click to expand...

Thanks, I didn't look, just answered from the top of my head...
Great you solved the problem.

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com
Member of:
Professional Office Developer Association
www.proofficedev.com
 
J

Jeff Johnson

I found your suggestion to Excel hanging up. (Your suggestion was to uncheck the recently used file list. (Actually you suggested reducing it to zero, but it will only go to one.) ANyhow- it did NOT work on mine. It sill hangs up.
I go to OPEN, then LOOK IN for the drop down to go to another drive and it hangs, never giving a drop down. Word does the exact same thing.
Any other ideas?
 
J

Jan Karel Pieterse

Hi Jeff,
I go to OPEN, then LOOK IN for the drop down to go to another drive
and it hangs, never giving a drop down. Word does the exact same thing.
Any other ideas?
Click to expand...

Try:

Start, run,
"c:\program files\YourPathToOffice\Excel.exe" /unregserver

Followed by:

Start, run,
"c:\program files\YourPathToOffice\Excel.exe" /regserver

(use quotes, change path)

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com
Member of:
Professional Office Developer Association
www.proofficedev.com
 
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