Excel Printing Issue

[Naburus]

Hi,

I have a couple employees at my company that sometimes when they prin
excel sheets with cell borders, the words don't print inside the cel
borders like they view on the screen. On the screen and in print previe
everything looks fine. It's a one page document lined with cells, cel
height 25, with text in those cells aligned left and up. When I print i
from my computer, it prints just fine, when I print it from the user
computer to the same printer, it prints poorly, the text and border
aren't printing properly, the words are sometimes over parts of th
border lines. I upgraded the users from 2003 to 2007 MS office, afte
seeing this issue, thinking that would fix it, and it did not. It has t
be some setting local to their computer, but I have no idea what tha
setting may be.

I appreciate any help you can provide.

(I've seen a lot saying it may be the printer drivers, but this is
network printer installed on a print server, so the drivers should b
the same printing from my computer as they are printing from the user
computer.

 

[Joseph Meehan]

Just thinking out loud. Is the font used available on both machines?

 

[Beth Melton]

Hi,

I have a couple employees at my company that sometimes when they print
excel sheets with cell borders, the words don't print inside the cell
borders like they view on the screen. On the screen and in print preview
everything looks fine. It's a one page document lined with cells, cell
height 25, with text in those cells aligned left and up. When I print it
from my computer, it prints just fine, when I print it from the users
computer to the same printer, it prints poorly, the text and borders
aren't printing properly, the words are sometimes over parts of the
border lines. I upgraded the users from 2003 to 2007 MS office, after
seeing this issue, thinking that would fix it, and it did not. It has to
be some setting local to their computer, but I have no idea what that
setting may be.

I appreciate any help you can provide.

(I've seen a lot saying it may be the printer drivers, but this is a
network printer installed on a print server, so the drivers should be
the same printing from my computer as they are printing from the users
computer.)

If you are using the same printer then theoretically you should be using the
same driver. BUT that's not always the case. If there is a driver installed
locally then it will be used instead of the the driver on the network. If
the printer was installed using the Add Printer Wizard then the driver was
likely installed locally.

--
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx

 

[Naburus]

The font is just basic either Arial or Times New Roman

The Printer was installed by browsing to the server via the ru
command, then double clicking on a shared printer. How would I check i
it's using a local driver rather than the server driver? This issue ha
occurred on 3 user PC's in my office, so it's not localized to on
person, however they could all have the same issue. Possibly.

Thanks for your quick responses!

 

[Beth Melton]

The font is just basic either Arial or Times New Roman

The Printer was installed by browsing to the server via the run
command, then double clicking on a shared printer. How would I check if
it's using a local driver rather than the server driver? This issue has
occurred on 3 user PC's in my office, so it's not localized to one
person, however they could all have the same issue. Possibly.

I don't know if I can tell you how to determine which driver a printer is
using other than to go to the Printer Properties, update the printer driver
and make sure it's pointing to your network driver. You may want to confirm
this in a newsgroup for your operating system, though, or wait for someone
else who knows more about this aspect than I do to come along and correct me
or confirm what I told you.
--
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx

 

[Steve Rindsberg]

Re network or local printer:

This may not be universally true but if I go to Start, Printers &
Faxes, rightclick the printer I'm interested in and choose Properties
then go to the Sharing tab:

If the printer drivers are installed from the network server where the
printer is physically installed, the sharing options are all grayed
out.

If it's a locally installed printer driver (whether or not the printer
is physically attached to the computer), I have the option of sharing
the printer on this same tab ... the settings are NOT grayed out.

Also, if you print a test page and look at the Computer Name, if it's a
locally installed driver, it'll be your own computer's name, even if
the printer is physically attached to and shared from another printer.
If it's a network driver, the computer name will be the name of the
computer where the driver's installed from.

 

[Beth Melton]

Re network or local printer:

This may not be universally true but if I go to Start, Printers &
Faxes, rightclick the printer I'm interested in and choose Properties
then go to the Sharing tab:

If the printer drivers are installed from the network server where the
printer is physically installed, the sharing options are all grayed
out.

If it's a locally installed printer driver (whether or not the printer
is physically attached to the computer), I have the option of sharing
the printer on this same tab ... the settings are NOT grayed out.

Also, if you print a test page and look at the Computer Name, if it's a
locally installed driver, it'll be your own computer's name, even if
the printer is physically attached to and shared from another printer.
If it's a network driver, the computer name will be the name of the
computer where the driver's installed from.

I knew there was a better way. Thanks, Steve.

--
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx

 

[Steve Rindsberg]

I knew there was a better way. Thanks, Steve.

My pleasure. There are a couple of handy, if PPT-headed, pages here ...
the first one covers the network vs local issue.

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

How to select a default printer
http://www.pptfaq.com/FAQ00131.htm

If there's suspicion that the installed default driver is causing problems:

How to install a TEST printer driver
http://www.pptfaq.com/FAQ00952.htm