A
Amy Geller
SFEcon is website that stages MSWord and Excel documents for download.
These documents contain links back to the site allowing ou
correspondents to view web pages that explain things in the documents.
We recently upgraded our operation with a new P4 computer, and fin
Excel behaving strangely in that clicking on a link in one of ou
spreadsheets yields the following error:
Microsoft Excel
“Unable to open http://www.sfecon.com/GEP.htm. Cannot locate th
internet server or proxy server.”
The problem does NOT occur with links embedded in MSWord documents.
We are able to isolate the error further by comparing two systems.
Using the same spreadsheet, the problem does not occur on an older P
computer running Office 2000 under WinXP Pro. The P4 computer that ha
this problem is running Office 2000 under WinXP Home. Both system
have updated editions of Office; they both access the net through th
same residential gateway that connects to a single co-ax modem. Bot
systems use the same “History Killer” software that destroys cookie
and empties the browser’s history. The P3 is protected by Symantec
the P4 by McAfee. Disabling this software has no effect on th
problem.
The situation is even more mysterious in the following particular. W
can avoid the problem on our P4 machine IF we go to the browser first
view the destination page for a given link, move on to some other page
and then click the link in the spreadsheet – which takes us back to th
page we want. If we close and re-open Excel, the link again fails t
work. On the P4 machine, Excel can only find a page that is in th
cache of an open browser, or that it has already visited in the curren
session. But, on the P3 machine, Excel has whatever it takes to ope
the browser and find the correct web page.
Seems like we need to know something about browser and Excel settings.
This fault is mission critical for us
These documents contain links back to the site allowing ou
correspondents to view web pages that explain things in the documents.
We recently upgraded our operation with a new P4 computer, and fin
Excel behaving strangely in that clicking on a link in one of ou
spreadsheets yields the following error:
Microsoft Excel
“Unable to open http://www.sfecon.com/GEP.htm. Cannot locate th
internet server or proxy server.”
The problem does NOT occur with links embedded in MSWord documents.
We are able to isolate the error further by comparing two systems.
Using the same spreadsheet, the problem does not occur on an older P
computer running Office 2000 under WinXP Pro. The P4 computer that ha
this problem is running Office 2000 under WinXP Home. Both system
have updated editions of Office; they both access the net through th
same residential gateway that connects to a single co-ax modem. Bot
systems use the same “History Killer” software that destroys cookie
and empties the browser’s history. The P3 is protected by Symantec
the P4 by McAfee. Disabling this software has no effect on th
problem.
The situation is even more mysterious in the following particular. W
can avoid the problem on our P4 machine IF we go to the browser first
view the destination page for a given link, move on to some other page
and then click the link in the spreadsheet – which takes us back to th
page we want. If we close and re-open Excel, the link again fails t
work. On the P4 machine, Excel can only find a page that is in th
cache of an open browser, or that it has already visited in the curren
session. But, on the P3 machine, Excel has whatever it takes to ope
the browser and find the correct web page.
Seems like we need to know something about browser and Excel settings.
This fault is mission critical for us