Excel won't open

D

Dragonlea

About a month ago, I was using Excel, and closed the program in the normal manner and everything was fine. I tried to open the program about an hour later (not sure how - probably by clicking on a spreadsheet, rather than opening the program first), but it froze the computer. It rebooted easily when I Ctl-Alt-Deleted.

Every time I tried to open Excel from then on, no matter whether I went through the Office Taskbar, the Start Menu, the Desktop shortcut or clicking on a spreadsheet, the computer froze.

I checked the computer for viruses - none detected.
I scanned the hard drive - no problems detected.
I defragged the whole computer.
I deleted all temporary files and backup files.
I deleted the last Excel file I had tried to open.
I emptied the Recycle Bin.

Same result. Computer freeze.

A friend suggested I reinstall Excel, which I did - twice. Now when I try to use Excel, the computer reboots.

Do you have any ideas on
(a) what may have caused this problem
(b) how I can use Excel again?
 
D

Dave

Dragonlea said:
About a month ago, I was using Excel, and closed the program in the normal manner and everything was fine. I tried to open the program about an hour later (not sure how - probably by clicking on a spreadsheet, rather than opening the program first), but it froze the computer. It rebooted easily when I Ctl-Alt-Deleted.

Every time I tried to open Excel from then on, no matter whether I went through the Office Taskbar, the Start Menu, the Desktop shortcut or clicking on a spreadsheet, the computer froze.

I checked the computer for viruses - none detected.
I scanned the hard drive - no problems detected.
I defragged the whole computer.
I deleted all temporary files and backup files.
I deleted the last Excel file I had tried to open.
I emptied the Recycle Bin.

Same result. Computer freeze.

A friend suggested I reinstall Excel, which I did - twice. Now when I try to use Excel, the computer reboots.

Do you have any ideas on
(a) what may have caused this problem
(b) how I can use Excel again?
Click to expand...

Don't know if your problem stems from something I had a while back where
every time I went into XL it would come up with pure gibberish after
going through a painful series of error messages. I went through the
nonsense of reinstalling XL, defragging, virus/malware checks,
diagnostics, etc ...

Assuming you are using 98, XP, 2000 ... Try looking through
C:\Documents and Settings\<login_name>\Application Data\Microsoft\Excel
or C:\Documents and Settings\<login_name>\Application
Data\Microsoft\Excel\XLSTART to see if there is a remnant there.
<login_name> is of course what the OS sees you as upon login.

HIH
Dave
 
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