Extra sent email

[southwalker]

I have an single Identity in Win 7 and Outlook 2010 that has 2 email
accounts.

Every time I do Send/Receive and there is a message to send, the
little progress bar says there is 1 more item being sent than there
actually is.

I have verified numerous times that there is a single email in the
Outbox yet the progress bar says Sending 2 emails.

This occurs regardless which of the 2 accounts the message is being
sent from.

What is this all about?

 

[VanguardLH]

I have an single Identity in Win 7 and Outlook 2010 that has 2 email
accounts. Every time I do Send/Receive and there is a message to
send, the little progress bar says there is 1 more item being sent
than there actually is. I have verified numerous times that there is
a single email in the Outbox yet the progress bar says Sending 2
emails. This occurs regardless which of the 2 accounts the message
is being sent from.

Some causes of an unexpected values in "Sending message X of Y" are:


*_Stuck Read Receipt in Outbox_*

Do you have Outlook configured to automatically send *requests* for read
receipts? Do you manually elect to send one when composing an e-mail?
If so, why? Most likely you won't get back a read receipt. Recipients
either say No to sending the read receipt e-mail back to you or they
configure their e-mail client to ignore those requests. Unless you and
the recipient are within the same company that has a policy requiring
its employees to enable the option to acknowledge read receipts (which
usually means they configure Exchange so the requests do not go to
external recipients and ignore requests that come from external
senders), you probably won't get one. Besides, a read receipt does NOT
prove the recipient actually *read* your e-mail. It only means some
client sent back the acknowledgement after it "opened" your message.

Read receipts are hidden by Outlook in the Outbox folder, and Outlook
has problems sending read receipts which gets them stuck in the Outbox
folder (where you can't see them because they are hidden). The methods
to get rid of the stuck and hidden outbound read receipt e-mails from
your Outbox require you use a utility to dig into your message store
(i.e., the .pst file), so make a backup copy of it before editing:

- Use Outlookspy. It isn't free but its 1-month trial version is fully
functional. For instructions, see:
http://www.outlook-tips.net/howto/delete_rr.htm

- Use Microsoft's free MDBVU32.EXE utility. It is more difficult to use
than Outlookspy. For instructions, see:
http://www.howto-outlook.com/howto/deletereadreceipt.htm


*_Wrong Values Displayed in Status Message (Outlook 2003/2007 Bug)_*
/(Do not know if this bug is still present in Outlook 2010.)/

That "Sending message X of Y" has wrong values could be due to a known
bug in how Outlook 2003/2007 constructs the counts shown in that status
message.

Do you have multiple accounts defined in Outlook? If so, how many
accounts are defined? Of those, how many of them are enabled?

When the bug is exhibited, typically n-1 gets added to the counts where
n is the number of enabled accounts; however, differing results have
been reported so the bug might only be algorithmically defined (i.e.,
there's no handy and easy formula to describe the bug).

 

[southwalker]

Some causes of an unexpected values in "Sending message X of Y" are:


*_Stuck Read Receipt in Outbox_*

Do you have Outlook configured to automatically send *requests* for read
receipts? Do you manually elect to send one when composing an e-mail?
If so, why? Most likely you won't get back a read receipt. Recipients
either say No to sending the read receipt e-mail back to you or they
configure their e-mail client to ignore those requests. Unless you and
the recipient are within the same company that has a policy requiring
its employees to enable the option to acknowledge read receipts (which
usually means they configure Exchange so the requests do not go to
external recipients and ignore requests that come from external
senders), you probably won't get one. Besides, a read receipt does NOT
prove the recipient actually *read* your e-mail. It only means some
client sent back the acknowledgement after it "opened" your message.

Read receipts are hidden by Outlook in the Outbox folder, and Outlook
has problems sending read receipts which gets them stuck in the Outbox
folder (where you can't see them because they are hidden). The methods
to get rid of the stuck and hidden outbound read receipt e-mails from
your Outbox require you use a utility to dig into your message store
(i.e., the .pst file), so make a backup copy of it before editing:

- Use Outlookspy. It isn't free but its 1-month trial version is fully
functional. For instructions, see:
http://www.outlook-tips.net/howto/delete_rr.htm

- Use Microsoft's free MDBVU32.EXE utility. It is more difficult to use
than Outlookspy. For instructions, see:
http://www.howto-outlook.com/howto/deletereadreceipt.htm


*_Wrong Values Displayed in Status Message (Outlook 2003/2007 Bug)_*
/(Do not know if this bug is still present in Outlook 2010.)/

That "Sending message X of Y" has wrong values could be due to a known
bug in how Outlook 2003/2007 constructs the counts shown in that status
message.

Do you have multiple accounts defined in Outlook? If so, how many
accounts are defined? Of those, how many of them are enabled?

When the bug is exhibited, typically n-1 gets added to the counts where
n is the number of enabled accounts; however, differing results have
been reported so the bug might only be algorithmically defined (i.e.,
there's no handy and easy formula to describe the bug).

I do not ask for receipt rerquests. Never have. I also never respond
to one and only rarely are ask to do so.

Both accounts are defined and enabled.

Note, this is only used for personal email. I am not in a company and
never use any of the features that someone might who is in an
organization.

I also never use the calendar.

 

[VanguardLH]

I do not ask for receipt rerquests. Never have.

Asking for read receipts is not the problem. Asking for a read receipt
for an e-mail (with you as the sender) does nothing more than add a
header into your e-mail that tells the *recipient* that you request a
receipt. That doesn't generate a hidden e-mail for the receipt. You
are asking for one, you aren't sending one.

It's when you *receive* in an e-mail with the special header (asking for
the read receipt) when your e-mail client generates a hidden e-mail (as
the read receipt that gets *sent* out). You send a [hidden] e-mail as
the read receipt because you received an e-mail asking for one.

I also never respond to one and only rarely are ask to do so.

So did those PST interogation tools show that you had no "Read:
<subject>" e-mails waiting for outbound delivery?

When Outlook is first installed, its default is to Prompt you whether or
not to send a read receipt (in acknowledgment of someone sending a
normal e-mail with that special header). That means the user could
accidentally send a read receipt when they didn't mean to. Not until
you configure Outlook to "Always ignore" requests for read receipts can
you be sure you don't commit the wrong action for a prompt. Immediately
after installing Outlook is when I change its default configuration to
"Always ignore" all requests for read receipts.

Both accounts are defined and enabled.

So n - 1 = 1 (because n = 2 for the 2 enabled accounts).

Note, this is only used for personal email. I am not in a company and
never use any of the features that someone might who is in an
organization.

I also never use the calendar.

None of that has to do with the counting bug in Outlook which is based
on the number of defined accounts that are enabled. You have 2 accounts
defined in Outlook so n-1 = 1 (where n = number of enabled accounts).
Add that to the count of e-mails you intended to send. Since you sent 1
e-mail and the bug adds 1 then you see a total count of 2. What happens
when you send 3 e-mails? Does the sending count show as 4 (3 e-mails
plus 1 less than 2 enabled accounts)?

 

[southwalker]

I do not ask for receipt rerquests. Never have.

Asking for read receipts is not the problem. Asking for a read receipt
for an e-mail (with you as the sender) does nothing more than add a
header into your e-mail that tells the *recipient* that you request a
receipt. That doesn't generate a hidden e-mail for the receipt. You
are asking for one, you aren't sending one.

It's when you *receive* in an e-mail with the special header (asking for
the read receipt) when your e-mail client generates a hidden e-mail (as
the read receipt that gets *sent* out). You send a [hidden] e-mail as
the read receipt because you received an e-mail asking for one.

I also never respond to one and only rarely are ask to do so.

So did those PST interogation tools show that you had no "Read:
<subject>" e-mails waiting for outbound delivery?

When Outlook is first installed, its default is to Prompt you whether or
not to send a read receipt (in acknowledgment of someone sending a
normal e-mail with that special header). That means the user could
accidentally send a read receipt when they didn't mean to. Not until
you configure Outlook to "Always ignore" requests for read receipts can
you be sure you don't commit the wrong action for a prompt. Immediately
after installing Outlook is when I change its default configuration to
"Always ignore" all requests for read receipts.

Both accounts are defined and enabled.

So n - 1 = 1 (because n = 2 for the 2 enabled accounts).

Note, this is only used for personal email. I am not in a company and
never use any of the features that someone might who is in an
organization.

I also never use the calendar.

None of that has to do with the counting bug in Outlook which is based
on the number of defined accounts that are enabled. You have 2 accounts
defined in Outlook so n-1 = 1 (where n = number of enabled accounts).
Add that to the count of e-mails you intended to send. Since you sent 1
e-mail and the bug adds 1 then you see a total count of 2. What happens
when you send 3 e-mails? Does the sending count show as 4 (3 e-mails
plus 1 less than 2 enabled accounts)?

If I send 3 emails it shows sending 4

I haven't had time to do the interrogation tools yet.

 

[VanguardLH]

VanguardLH wrote:

southwalker wrote:

I have an single Identity in Win 7 and Outlook 2010 that has 2 email
accounts. Every time I do Send/Receive and there is a message to
send, the little progress bar says there is 1 more item being sent
than there actually is. I have verified numerous times that there
is a single email in the Outbox yet the progress bar says Sending 2
emails. This occurs regardless which of the 2 accounts the message
is being sent from.

Some causes of an unexpected values in "Sending message X of Y" are:

*_Stuck Read Receipt in Outbox_*
<snipped>

*_Wrong Values Displayed in Status Message (Outlook 2003/2007 Bug)_*
/(Do not know if this bug is still present in Outlook 2010.)/
<snipped>

I do not ask for receipt rerquests. Never have.

Asking for read receipts is not the problem. Asking for a read receipt
for an e-mail (with you as the sender) does nothing more than add a
header into your e-mail that tells the *recipient* that you request a
receipt. That doesn't generate a hidden e-mail for the receipt. You
are asking for one, you aren't sending one.

It's when you *receive* in an e-mail with the special header (asking for
the read receipt) when your e-mail client generates a hidden e-mail (as
the read receipt that gets *sent* out). You send a [hidden] e-mail as
the read receipt because you received an e-mail asking for one.

I also never respond to one and only rarely are ask to do so.

So did those PST interogation tools show that you had no "Read:
<subject>" e-mails waiting for outbound delivery?

When Outlook is first installed, its default is to Prompt you whether or
not to send a read receipt (in acknowledgment of someone sending a
normal e-mail with that special header). That means the user could
accidentally send a read receipt when they didn't mean to. Not until
you configure Outlook to "Always ignore" requests for read receipts can
you be sure you don't commit the wrong action for a prompt. Immediately
after installing Outlook is when I change its default configuration to
"Always ignore" all requests for read receipts.

Both accounts are defined and enabled.

So n - 1 = 1 (because n = 2 for the 2 enabled accounts).

Note, this is only used for personal email. I am not in a company and
never use any of the features that someone might who is in an
organization.

I also never use the calendar.

None of that has to do with the counting bug in Outlook which is based
on the number of defined accounts that are enabled. You have 2 accounts
defined in Outlook so n-1 = 1 (where n = number of enabled accounts).
Add that to the count of e-mails you intended to send. Since you sent 1
e-mail and the bug adds 1 then you see a total count of 2. What happens
when you send 3 e-mails? Does the sending count show as 4 (3 e-mails
plus 1 less than 2 enabled accounts)?

If I send 3 emails it shows sending 4

I haven't had time to do the interrogation tools yet.

Sound likes the counting bug is exhibiting itself. As another test, you
could disable one of the accounts, send 3 e-mails, and you should see a
count of 3: the 3 e-mails + (1 - 1) enabled accounts. I believe N is
the count of enabled accounts but it could be the number of accounts
defined in Outlook (since, in the vast majority of cases, users that
define accounts in Outlook also enable them for send/receive which is
also the default when you create a new account).