Failed install of Business Contact Manager 2007...help?

M

M Jagla

Launch Party download...everything OK, except Biz Contact Mngr...no error
message, just failed to install...help?
 
D

DaveM

Hi M Jagla first try going into "Trust Center" under "Tools" and then click
Add-ins.
"Business Contact Manager for Outlook" should be displayed under "Active
Application Add-ins". If it is displayed under "Disabled Application add-ins"
goto "Help" and select "Disabled Items". Select add-in "BCMMS32.DLL and
enable.
Hope this helps
 
C

Cindy K.

I'm having the same issue. It's acting like it already sees BCM 2007. It's
not in my programs or in outlook disabled. I used this program in 2003 and
had to uninstall when I upgraded Office Accounting to 2007. I have Office
Enterprise 2007 on this machine as well, all other programs are working fine.
Any other ideas?
Cindy K.
 
C

Clinton Ford [MSFT]

First, take a look at the SQL Server Express setup summary log to see
whether SQL Express installed without errors.
The log can be found at:
C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt

Next, open your temp folder by clicking "Start | Run", then type %temp% and
click OK.
Look for files named MBSsetuptmp***.log where *** represents a combination
of letters and numbers.
Open each of the log files, starting with the most recently modified file,
scroll to the bottom of the file, and look for the return code. The return
code is zero if installation was successful. Otherwise, an error number
will be listed.

For example, this line indicates success:
MainEngineThread is returning 0
 
C

Cindy K.

SQL install looks good. I went to the last MBSetuptmp file and the error
code is 1605.
Cindy K.
 
C

Clinton Ford [MSFT]

Please backup, then delete the following registry key using "Start | Run"
then type regedit. Export the existing key to back it up. Then delete it
and all sub-keys. Then try re-installing.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM\3.0]
 
C

Cindy K.

Okay, I did that and reinstalled. It goes through the process like it will
install and then I get the message that Business Contact Manager for Outlook
2007 Failed to install. I went to the MBSetuptmp log again and it says 0
this time. Any other ideas?

Clinton Ford said:
Please backup, then delete the following registry key using "Start | Run"
then type regedit. Export the existing key to back it up. Then delete it
and all sub-keys. Then try re-installing.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM\3.0]

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
Cindy K. said:
SQL install looks good. I went to the last MBSetuptmp file and the error
code is 1605.
Cindy K.
Click to expand...
Click to expand...
 
M

M Jagla

BCM is not listed anywhere in the Trust Center...I don't have any errors in
the SQL files...I don't have the hot key??? What is the issue? Any other
suggestions?
 
A

Arnt Wollum, SAS Computer Science,

Hi Clifton,
I've been keeping a close eye on this discussion and following the outlined
process in hope to get BCM installed.
The sub key you are referring does not exist in my registry.
Any advice?

Arnt Wollum


Clinton Ford said:
Please backup, then delete the following registry key using "Start | Run"
then type regedit. Export the existing key to back it up. Then delete it
and all sub-keys. Then try re-installing.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM\3.0]

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
Cindy K. said:
SQL install looks good. I went to the last MBSetuptmp file and the error
code is 1605.
Cindy K.
Click to expand...
Click to expand...
 
C

Clinton Ford [MSFT]

That's fine if you have not yet installed BCM 2007. If you have installed
BCM 2007, perhaps the setup failed. Look at the log files using the steps
in my previous message below. What do the log files contain?

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
"Arnt Wollum, SAS Computer Science,"
Hi Clifton,
I've been keeping a close eye on this discussion and following the
outlined
process in hope to get BCM installed.
The sub key you are referring does not exist in my registry.
Any advice?

Arnt Wollum


Clinton Ford said:
Please backup, then delete the following registry key using "Start | Run"
then type regedit. Export the existing key to back it up. Then delete
it
and all sub-keys. Then try re-installing.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM\3.0]

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no
rights
Cindy K. said:
SQL install looks good. I went to the last MBSetuptmp file and the
error
code is 1605.
Cindy K.

:

First, take a look at the SQL Server Express setup summary log to see
whether SQL Express installed without errors.
The log can be found at:
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Summary.txt

Next, open your temp folder by clicking "Start | Run", then type
%temp%
and click OK.
Look for files named MBSsetuptmp***.log where *** represents a
combination of letters and numbers.
Open each of the log files, starting with the most recently modified
file, scroll to the bottom of the file, and look for the return code.
The
return code is zero if installation was successful. Otherwise, an
error number
will be listed.

For example, this line indicates success:
MainEngineThread is returning 0

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no
rights
Launch Party download...everything OK, except Biz Contact Mngr...no
error
message, just failed to install...help?
Click to expand...
Click to expand...
Click to expand...
 
A

Arnt Wollum, SAS Computer Science,

Hi again Clinton,
PS I think I mispelled your namein my message, sorry, not intentionally done.

When checking the log, it states that the MainEngineThread returned 0, so it
should have been OK, but.... it does not install, it end with the message,
"Fail to install"
Any idea what it could be.

Arnt


Clinton Ford said:
That's fine if you have not yet installed BCM 2007. If you have installed
BCM 2007, perhaps the setup failed. Look at the log files using the steps
in my previous message below. What do the log files contain?

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no rights
"Arnt Wollum, SAS Computer Science,"
Hi Clifton,
I've been keeping a close eye on this discussion and following the
outlined
process in hope to get BCM installed.
The sub key you are referring does not exist in my registry.
Any advice?

Arnt Wollum


Clinton Ford said:
Please backup, then delete the following registry key using "Start | Run"
then type regedit. Export the existing key to back it up. Then delete
it
and all sub-keys. Then try re-installing.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM\3.0]

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no
rights
SQL install looks good. I went to the last MBSetuptmp file and the
error
code is 1605.
Cindy K.

:

First, take a look at the SQL Server Express setup summary log to see
whether SQL Express installed without errors.
The log can be found at:
C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Summary.txt

Next, open your temp folder by clicking "Start | Run", then type
%temp%
and click OK.
Look for files named MBSsetuptmp***.log where *** represents a
combination of letters and numbers.
Open each of the log files, starting with the most recently modified
file, scroll to the bottom of the file, and look for the return code.
The
return code is zero if installation was successful. Otherwise, an
error number
will be listed.

For example, this line indicates success:
MainEngineThread is returning 0

--
Visit team blog at http://blogs.msdn.com/bcm
This posting is provided "AS IS" with no warranties, and confers no
rights
Launch Party download...everything OK, except Biz Contact Mngr...no
error
message, just failed to install...help?
Click to expand...
Click to expand...
Click to expand...
 
P

Paul

Hi,

At last I've found a real dicussion thread having a look at this
issue!
Thank you for all your help so far.

My log file reports:
MSI (s) (58:08) [14:25:10:796]: Product: Microsoft Office 2007 Primary
Interop Assemblies -- Configuration completed successfully.

MSI (s) (58:08) [14:25:10:811]: Cleaning up uninstalled install
packages, if any exist
MSI (s) (58:08) [14:25:10:811]: MainEngineThread is returning 0
=== Logging stopped: 12/02/2007 14:25:10 ===
MSI (c) (04:44) [14:25:10:811]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (04:44) [14:25:10:811]: MainEngineThread is returning 0
=== Verbose logging stopped: 12/02/2007 14:25:10 ===
 
C

Cindy K.

This is where I am at as well. Maybe Clinton can guide us to the next
possible solution.
Cindy K.
 
L

Luther

Hi,

At last I've found a real dicussion thread having a look at this
issue!
Thank you for all your help so far.

My log file reports:
MSI (s) (58:08) [14:25:10:796]: Product: Microsoft Office 2007 Primary
Interop Assemblies -- Configuration completed successfully.

MSI (s) (58:08) [14:25:10:811]: Cleaning up uninstalled install
packages, if any exist
MSI (s) (58:08) [14:25:10:811]: MainEngineThread is returning 0
=== Logging stopped: 12/02/2007 14:25:10 ===
MSI (c) (04:44) [14:25:10:811]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (04:44) [14:25:10:811]: MainEngineThread is returning 0
=== Verbose logging stopped: 12/02/2007 14:25:10 ===
Click to expand...

Typically, if an error occurs during setup, it will be in the middle
of the log file. It is sometimes repeated at the end of the log, but
not always. The reason it appears in the middle is because the rest of
the log file may the logs from rolling back the installation attempt
after the failure.
 
C

Cindy K.

So, what am I looking for as this file is quite large. Will the line start
with MSI, like it did in determining my first error noted above....

Cindy K.

Luther said:
Hi,

At last I've found a real dicussion thread having a look at this
issue!
Thank you for all your help so far.

My log file reports:
MSI (s) (58:08) [14:25:10:796]: Product: Microsoft Office 2007 Primary
Interop Assemblies -- Configuration completed successfully.

MSI (s) (58:08) [14:25:10:811]: Cleaning up uninstalled install
packages, if any exist
MSI (s) (58:08) [14:25:10:811]: MainEngineThread is returning 0
=== Logging stopped: 12/02/2007 14:25:10 ===
MSI (c) (04:44) [14:25:10:811]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (04:44) [14:25:10:811]: MainEngineThread is returning 0
=== Verbose logging stopped: 12/02/2007 14:25:10 ===
Click to expand...

Typically, if an error occurs during setup, it will be in the middle
of the log file. It is sometimes repeated at the end of the log, but
not always. The reason it appears in the middle is because the rest of
the log file may the logs from rolling back the installation attempt
after the failure.
Click to expand...
 
S

scott

I also am having the same challenge with install of BCM. I checked the temp
log and all have return 0

Cindy K. said:
So, what am I looking for as this file is quite large. Will the line start
with MSI, like it did in determining my first error noted above....

Cindy K.

Luther said:
Hi,

At last I've found a real dicussion thread having a look at this
issue!
Thank you for all your help so far.

My log file reports:
MSI (s) (58:08) [14:25:10:796]: Product: Microsoft Office 2007 Primary
Interop Assemblies -- Configuration completed successfully.

MSI (s) (58:08) [14:25:10:811]: Cleaning up uninstalled install
packages, if any exist
MSI (s) (58:08) [14:25:10:811]: MainEngineThread is returning 0
=== Logging stopped: 12/02/2007 14:25:10 ===
MSI (c) (04:44) [14:25:10:811]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (04:44) [14:25:10:811]: MainEngineThread is returning 0
=== Verbose logging stopped: 12/02/2007 14:25:10 ===
Click to expand...

Typically, if an error occurs during setup, it will be in the middle
of the log file. It is sometimes repeated at the end of the log, but
not always. The reason it appears in the middle is because the rest of
the log file may the logs from rolling back the installation attempt
after the failure.
Click to expand...
Click to expand...
 
A

Arnt Wollum, SAS Computer Science,

Hi All,
This just fantastic.... this is the same level as we were in November last
year, discussing the same problem. ...and then it stop. As far as I can
summrize this discussion.
Uninstall BCM, reinstall, reinstall SQL... if that does not work forget it.
As soon as this discussion gets serious, nothing happens

Arnt

scott said:
I also am having the same challenge with install of BCM. I checked the temp
log and all have return 0

Cindy K. said:
So, what am I looking for as this file is quite large. Will the line start
with MSI, like it did in determining my first error noted above....

Cindy K.

Luther said:
Hi,

At last I've found a real dicussion thread having a look at this
issue!
Thank you for all your help so far.

My log file reports:
MSI (s) (58:08) [14:25:10:796]: Product: Microsoft Office 2007 Primary
Interop Assemblies -- Configuration completed successfully.

MSI (s) (58:08) [14:25:10:811]: Cleaning up uninstalled install
packages, if any exist
MSI (s) (58:08) [14:25:10:811]: MainEngineThread is returning 0
=== Logging stopped: 12/02/2007 14:25:10 ===
MSI (c) (04:44) [14:25:10:811]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (04:44) [14:25:10:811]: MainEngineThread is returning 0
=== Verbose logging stopped: 12/02/2007 14:25:10 ===

Typically, if an error occurs during setup, it will be in the middle
of the log file. It is sometimes repeated at the end of the log, but
not always. The reason it appears in the middle is because the rest of
the log file may the logs from rolling back the installation attempt
after the failure.
Click to expand...
Click to expand...
Click to expand...
 
P

Paul

Oh dear,
I have uninstalled, reinstalled SQL, reinstalled BCM2007 and still get
the same error :-(

Isn't there anyone from the Mighty Microsoft listening???

~ P
 
P

Paul

** FIX **

I have spoken to a Microsoft technician who has found a solution for
me. It works!

Locate and export the following two registry keys:
Go to Start - Run - Type Regedit at then click OK.
Export these two keys on to the desktop and then delete
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM
HKEY_CURRENT_USER\Software\Microsoft\Business Solutions eCRM

Once exported now delete both of these registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM
HKEY_CURRENT_USER\Software\Microsoft\Business Solutions eCRM

And then go through the install again.
 
C

Cindy K.

Thanks for the heads up, Paul. This worked like a charm for me too. Great
Job!
Cindy
 
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