Fatal Error when attempting reinstall or repair

S

Steve C

When attempting to repair or reinstall my Office Professional 2003 on my
Windows XP Pro, I keep receiving a fatal error message that states that the
reinstall or repair was halted. Should I uninstall Office, and then reinstall
it or are there other suggestions? All valid help is appreciated.

Steve C. / Ohio
 
S

Susan Ramlet

Hi, Steve C,

Would you post all the text of the error message here, please?

Are the applications working? What is the reason for the repair /
re-install?
 
S

Susan Ramlet

Hi, Steve C,

Would you post all the text of the error message here, please?

Are the applications working? What is the reason for the repair /
re-install?
 
S

Susan Ramlet

Hi, Steve C,

Would you post all the text of the error message here, please?

Are the applications working? What is the reason for the repair /
re-install?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Steve C

C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003
Setup(0004)_Task(0001).txt
C:\DOCUME~1\Steve\LOCALS~1\Temp\Microsoft Office 2003 Setup(0004).txt

Not exactly. When opening a document, for example, it reflects that I have
Office XP Professional, NOT Office Professional Edition 2003, like I had
before. Does that help?
 
S

Susan Ramlet

Well, sort of...

If Office 2003 isn't working properly, yes, you could try to uninstall it
first, then re-install it. You might also read those two text files to see
if they give you any clue as to why setup is failing.

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/kb/826511/

If all else fails, try using the Windows Installer Cleanup Utility to remove
all installer references to Office 2003, then re-install it.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp

You may still have Office XP components installed, and that's okay (as long
as you want them). If you don't want them, use the Windows Control Panel's
Add/Remove Programs applet to uninstall the things you no longer want.
 
S

Susan Ramlet

Well, sort of...

If Office 2003 isn't working properly, yes, you could try to uninstall it
first, then re-install it. You might also read those two text files to see
if they give you any clue as to why setup is failing.

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/kb/826511/

If all else fails, try using the Windows Installer Cleanup Utility to remove
all installer references to Office 2003, then re-install it.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp

You may still have Office XP components installed, and that's okay (as long
as you want them). If you don't want them, use the Windows Control Panel's
Add/Remove Programs applet to uninstall the things you no longer want.
 
S

Susan Ramlet

Well, sort of...

If Office 2003 isn't working properly, yes, you could try to uninstall it
first, then re-install it. You might also read those two text files to see
if they give you any clue as to why setup is failing.

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/kb/826511/

If all else fails, try using the Windows Installer Cleanup Utility to remove
all installer references to Office 2003, then re-install it.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp

You may still have Office XP components installed, and that's okay (as long
as you want them). If you don't want them, use the Windows Control Panel's
Add/Remove Programs applet to uninstall the things you no longer want.
 
S

Susan Ramlet

Well, sort of...

If Office 2003 isn't working properly, yes, you could try to uninstall it
first, then re-install it. You might also read those two text files to see
if they give you any clue as to why setup is failing.

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/kb/826511/

If all else fails, try using the Windows Installer Cleanup Utility to remove
all installer references to Office 2003, then re-install it.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp

You may still have Office XP components installed, and that's okay (as long
as you want them). If you don't want them, use the Windows Control Panel's
Add/Remove Programs applet to uninstall the things you no longer want.
 
S

Susan Ramlet

Well, sort of...

If Office 2003 isn't working properly, yes, you could try to uninstall it
first, then re-install it. You might also read those two text files to see
if they give you any clue as to why setup is failing.

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/kb/826511/

If all else fails, try using the Windows Installer Cleanup Utility to remove
all installer references to Office 2003, then re-install it.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp

You may still have Office XP components installed, and that's okay (as long
as you want them). If you don't want them, use the Windows Control Panel's
Add/Remove Programs applet to uninstall the things you no longer want.
 
S

Susan Ramlet

Well, sort of...

If Office 2003 isn't working properly, yes, you could try to uninstall it
first, then re-install it. You might also read those two text files to see
if they give you any clue as to why setup is failing.

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/kb/826511/

If all else fails, try using the Windows Installer Cleanup Utility to remove
all installer references to Office 2003, then re-install it.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp

You may still have Office XP components installed, and that's okay (as long
as you want them). If you don't want them, use the Windows Control Panel's
Add/Remove Programs applet to uninstall the things you no longer want.
 
S

Susan Ramlet

Well, sort of...

If Office 2003 isn't working properly, yes, you could try to uninstall it
first, then re-install it. You might also read those two text files to see
if they give you any clue as to why setup is failing.

How to use a setup log file to troubleshoot setup problems in Office 2003
http://support.microsoft.com/kb/826511/

If all else fails, try using the Windows Installer Cleanup Utility to remove
all installer references to Office 2003, then re-install it.

290301 - Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp

You may still have Office XP components installed, and that's okay (as long
as you want them). If you don't want them, use the Windows Control Panel's
Add/Remove Programs applet to uninstall the things you no longer want.
 

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