fatal error

[luvmymac]

My computer is a apple G5 and i am using entourage 2004 for mac as my
mail program. Lately I have several emails returned to me with the
following message. Yet, when i send the same emails through apple's
mail program the mail goes through without a hitch. Any ideas on what
is happening? Here is the message:

The original message was received at Mon, 25 Dec 2006 22:18:36 -0800
(PST)
from smtpin04-en2 [10.13.10.149]

----- The following addresses had permanent fatal errors -----
<******@*****hics.com>
(reason: 550 5.7.1 Mail from smtpout.mac.com (17.250.248.176)
refused (blackholed by dnsbl.tqmcube.com); Spam received from
17.250.248.176. Removal Requests:
http://tqmcube.com/dnsbl/dnsbl_remove.php)

----- Transcript of session follows -----
.... while talking to pop.directnic.com.:<<< 550 5.7.1 Mail from smtpout.mac.com (17.250.248.176) refused
(blackholed by dnsbl.tqmcube.com); Spam received from 17.250.248.176.
Removal Requests: http://tqmcube.com/dnsbl/dnsbl_remove.php
550 5.1.1 <*******@*****phics.com>... User unknown
<<< 503 5.5.1 Need RCPT before DATA

Reporting-MTA: dns; smtpout.mac.com
Received-From-MTA: DNS; smtpin04-en2
Arrival-Date: Mon, 25 Dec 2006 22:18:36 -0800 (PST)

Final-Recipient: RFC822; *******@******phics.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; pop.directnic.com
Diagnostic-Code: SMTP; 550 5.7.1 Mail from smtpout.mac.com
(17.250.248.176) refused (blackholed by dnsbl.tqmcube.com); Spam
received from 17.250.248.176. Removal Requests:
http://tqmcube.com/dnsbl/dnsbl_remove.php
Last-Attempt-Date: Mon, 25 Dec 2006 22:18:39 -0800 (PST)

 

[Diane Ross]

My computer is a apple G5 and i am using entourage 2004 for mac as my
mail program. Lately I have several emails returned to me with the
following message. Yet, when i send the same emails through apple's
mail program the mail goes through without a hitch. Any ideas on what
is happening? Here is the message:

Try changing the SMTP for the account to your ISP account info. I've not
seen this before but it appears that the mail is seen as being "relayed"
thus it is blackholed.

More info: <http://www.entourage.mvps.org/glossary/relay.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

 

[luvmymac]

Try changing the SMTP for the account to your ISP account info. I've not
seen this before but it appears that the mail is seen as being "relayed"
thus it is blackholed.

More info: <http://www.entourage.mvps.org/glossary/relay.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

 

[luvmymac]

Try changing the SMTP for the account to your ISP account info. I've not
seen this before but it appears that the mail is seen as being "relayed"
thus it is blackholed.

More info: <http://www.entourage.mvps.org/glossary/relay.html>

Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

Diane,
Thank you for replying. I dont know if what you suggest would work for
me since my ISP is time warner and I dont use their mail, instead i use
..mac for my mail. Also, i failed to include that it is only mail to my
best friend that this is happening to.

 

[Diane Ross]

Thank you for replying. I dont know if what you suggest would work for
me since my ISP is time warner and I dont use their mail, instead i use
.mac for my mail. Also, i failed to include that it is only mail to my

best friend that this is happening to.

You don't have to use their mail to use the SMTP info.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

 

[luvmymac]

Diane,

I didnt know i could change the smtp information. Thank you for the
information. I did change the smtp to that of my provider but still can
not send email to that one specific person. In the text of the error
message it did give me the option of clicking on a link to request they
remove me from their spam list. I did this, so we will see what
happens.

Thank you for your help

 

[Diane Ross]

I didnt know i could change the smtp information. Thank you for the
information. I did change the smtp to that of my provider but still can
not send email to that one specific person. In the text of the error
message it did give me the option of clicking on a link to request they
remove me from their spam list. I did this, so we will see what
happens.

When you don't use your ISP for SMTP this indicates relaying and many
providers will block this type of email to stop spam.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>