Hi Dave,
The following KBA should help you solve your problem.
WD2000: Toolbars, Menu Bar Missing, or Settings Not Retained When You Start
Word 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;242368
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you start Microsoft Word 2000, your toolbars or menu bar is missing,
or your personalized settings are not retained.
CAUSE
You may not see toolbars or menus or have access to personalized settings
if any of the following conditions is true:
Full Screen is selected on the View menu.
The menu bar or toolbars, or both, are not activated.
A macro is running when Word is started.
A program (such as a Word add-in) has modified the user interface, hiding
toolbars or changing your settings.
The Windows registry contains a damaged Word Data key.
You click Print Preview.
WORKAROUND
To restore your toolbars, menus, or personalized settings, use any of the
following methods appropriate for your situation.
Turn Off Full Screen Mode
Full screen mode displays as much of your document as possible on the
screen. In this mode, Word removes screen elements like the menu bar,
toolbars, and scroll bars. To restore your toolbars and menus, turn full
screen mode off.
If a document is open, do one of the following:
Press ALT+V to activate the View menu, and then press U to turn off full
screen mode.
-or-
If the Full Screen toolbar is visible, click Close Full Screen.
-or-
If a document is not open, follow these steps:
Press CTRL+N to start a new document.
Press ALT+V to activate the View menu, and then press U to turn off full
screen.
Close and restart Word. If Word starts correctly, you have resolved the
problem. The problem is that Word was closed when full screen mode was
active and Word retained that setting.
Turn On the Default Toolbars
On the View menu, point to Toolbars. Note whether any toolbars are selected
(checked). If none of the toolbars is selected, select the ones you want.
To do this, click the toolbar name. Repeat this procedure for each toolbar
you want to be displayed. The toolbars selected by default are the Standard
and Formatting toolbars.
NOTE: If you cannot see the menu bar, press ALT+V to display the View menu,
and then press T to display the Toolbar menu.
Close and restart Word. If Word starts correctly, you have resolved the
problem. The problem is that the default toolbars and menu bar were turned
off when you closed Word and Word retained those settings.
Start Word Without Running Macros
Check to see whether you are starting Word by using a Visual Basic for
Applications macro. You may be running a Visual Basic for Applications
macro that starts Word without displaying any menus or toolbars.
If you are starting Word by using a shortcut, check the command line that
the shortcut is using for the name of a macro. To do this, follow these
steps:
Find the shortcut you are using to run Word.
Right-click the shortcut, and then click Properties on the shortcut menu.
Click the Shortcut tab.
Look at the Target box for a command line that looks similar to the
following:
"C:\Program Files\Microsoft Office\Office\WINWORD.EXE" /mmacroname
where /mmacroname is the name of a macro.
If you see a /mmacroname on the command line, remove it and then start Word
normally.
NOTE: The /m switch followed by the name of a macro starts Word and runs a
specific macro. The /m switch also prevents Word from running any AutoExec
macros.
If Word starts correctly, you have resolved the problem. The problem is
that a macro is running when Word starts, and that macro changes the
appearance of the Word window.
A Program (Such as a Word Add-In) Modified the User Interface, Hiding
Toolbars or Changing Your Settings
Step 1: Start Word Using Default Settings
Starting Word by using the /a switch on a command line causes Word to use
the default settings for all options and prevents add-ins and global
templates from being loaded.
The /a switch allows you to start Word without loading the following
components:
The global template (Normal.dot)
Any add-in templates in the Startup folder
Any add-in libraries (.wll files)
User settings stored in the Data key in the Windows registry
NOTE: When you start Word with the /a switch, changes you make in Word that
affect any of these components are not written to the hard disk when you
quit Word, and the changes are lost.
For the following example, assume that Word is located in the following
folder:
C:\Program Files\Microsoft Office\Office
NOTE: You may have Word installed to a different folder.
To start Word using the /a switch, follow these steps:
Click Start and then click Run.
Click Browse.
Use the Look in box to locate Winword.exe, and then click to select it.
Click Open.
NOTE: This step fills in the Open box in the Run dialog box.
Click in the Open box after Winword.exe.
NOTE: The path to the Winword.exe file in the Run dialog box is enclosed in
quotation marks. Be sure to click to the right of the closing quotation
mark.
Type a space, and then type /a.
The statement in the Open box should look similar to the following example:
"C:\Program Files\Microsoft Office\Office\Winword.exe" /a
If Word starts correctly, you have resolved the problem. The problem is
that an add-in program or template, the default Normal template, or the
data key in the registry is affecting how the Word window is displayed when
it is started.
Step 2: Rename the Global Template
To prevent formatting, AutoText, and macros that are stored in the global
template (Normal.dot) from affecting the behavior of the program or
documents that are opened, rename your Normal.dot file.
NOTE: Renaming your Normal.dot template allows you to quickly determine
whether the Normal template is causing the problem or behavior. Renaming
the Normal.dot template resets several options back to the default
settings, including custom styles, custom toolbars, macros, and AutoText
entries. For this reason, Microsoft strongly recommends that you rename the
Normal.dot file.
Certain kinds of configurations may create more than one Normal.dot file.
These situations include cases in which multiple versions of Word are
running on the same computer or cases in which several workstation
installations exist on the same computer. In these situations, be sure to
rename all copies of Normal.dot.
To rename your global template (Normal.dot), follow the steps for your
computer's operating system.
Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows NT 4.0:
Quit all instances of Word. If you use Word as your e-mail editor, be sure
to quit Microsoft Outlook also.
Click Start, point to Find, and then click Files or Folders.
In the Named box, type Normal.dot.
In the Look in box, select your local hard disk (or an alternate user
template location if you are running Word from a network server).
Click Find Now to search for the file.
For each occurrence of Normal.dot that appears in the Find dialog box,
right-click the file. Click Rename on the shortcut menu. Give the file a
new name, such as OldNormal.dot or Normal-1.dot, and then press ENTER.
On the File menu, click Exit to close the Find dialog box, and then restart
Word normally (without using the /a switch).
Microsoft Windows Millennium Edition (Me) and Microsoft Windows 2000:
Quit all instances of Word. If you use Word as your e-mail editor, be sure
to quit Microsoft Outlook also.
Click Start, point to Search, and then click Files or Folders.
In the Search for files or folders named box, type Normal.dot.
In the Look in box, select your local hard disk (or an alternate user
template location if you are running Word from a network server).
Click Search Now to search for the file.
For each occurrence of Normal.dot that appears in the Search dialog box,
right-click the file. Click Rename on the shortcut menu. Give the file a
new name, such as OldNormal.dot or Normal-1.dot, and then press ENTER.
On the File menu, click Close to close the Search dialog box, and then
restart Word normally (without using the /a switch).
Microsoft Windows XP:
Quit all instances of Word. If you use Word as your e-mail editor, be sure
to quit Microsoft Outlook also.
Click Start and then click Search.
Under What do you want to search for, click All files and folders.
In the All or part of the file name box, type Normal.dot.
In the Look in box, select your local hard disk (or an alternate user
template location if you are running Word from a network server).
Click Search to search for the file.
For each occurrence of Normal.dot that appears in the Search dialog box,
right-click the file. Click Rename on the shortcut menu. Give the file a
new name, such as OldNormal.dot or Normal-1.dot, and then press ENTER.
On the File menu, click Close to close the Search Results dialog box, and
then restart Word normally (without using the /a switch).
If Word starts correctly, you resolved the problem.
In this case, the problem is a damaged Normal.dot template. You may need to
change a few settings to restore your favorite options.
If the Normal.dot file you renamed contains customizations, such as styles,
macros, or AutoText entries that cannot be easily recreated, you may be
able to copy those customizations from the old Normal.dot file to the new
Normal.dot file by using the Organizer.
Rename the Data Key in the Windows Registry
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.
NOTE: Renaming the Data key resets several options back to the default
settings, including the Most Recently Used (MRU) file list on the File menu
and many settings you customize when you click Options on the Tools menu.
Word rebuilds the Data key by using built-in default settings the next time
you start Word.
To rename the Data key, follow these steps:
Quit all Windows applications.
On the Windows Start menu, click Run.
In the Open box, type regedit, and then click OK.
Locate the following key by double-clicking the appropriate folders:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data
With the Data folder selected, click Rename on the Edit menu.
Type a new name for the Data folder (for example, type OldData) and then
press ENTER.
On the Registry menu, click Exit to close the Registry Editor and restart
Word normally (without using the /a switch).
If Word starts correctly, you have resolved the problem. The problem is a
damaged Data key. You may need to change a few settings to restore your
favorite options.
Please let me know if this solved your problem.
Regards,
Subbu.
Subramanian .S
This posting is provided "AS IS" with no warranties, and confers no rights.
