Flowchart for call centre routing

[Howard]

Is there a Visio template that reflects incomimg calls going into an IVR
system, skills based routing etc

 

[Jagadeesh [MSFT]]

Hello,

Visio does not include the templates as you described in your requirement.
Plelase check the site: http://office.microsoft.com/visio for more
information about Visio.

Regards,
Jagadeesh.P