Folders out of order

[JBrian]

Have a user of Outlook 2007 with a number of folders created at the root
level of Personal Folders. They no long fall into alphabetical order - they
begin at mid-C and run alpha to "Z", begin again at "A" and run to mid-Cs.

Any thoughts on why this may happen?

 

[Emily Lin]

Hi,

By default, the folders under the Personal Folders are sorted in the alphabetical order in Outlook 2007. Please double check if there is
any character in the front of the sub-folder name (such as space, dot, or others).

Perform the steps below to see if it works.
======================
1. Add "a" in the front of a subfolder.
2. Add "b" in the front of another subfolder.
3. Add "c" in the front of another subfolder.
4. Add "d" in the front of another subfolder.
5. Are these 4 subfolders sorted correctly?

Check the issue under cleanview mode:
============
1. Exit Outlook.
2. Click Start > Run > type outlook /cleanviews, click OK.
3. Is the folder shown in order?

If it doesn't work, please take a screen shot of the folder list which begin at mid-C and run alpha to "Z", begin again at "A" and run to
mid-Cs.

How to take a screen shot, please follow the steps below:
------------------------------------------------------------------
a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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--------------------

 

[Emily Lin]

Hi,

I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your earliest
convenience. I am waiting for your reply.

By the way, I will be OOF during Mar. 31 - Apr. 4. My backup engineer will reply to you if you post back. Thanks.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

 

[JBrian]

Cleanviews did the trick.

Thanks for your assistance!

 

[Ada Pan [MSFT]]

Hello Brian,

We are glad to know you have resolved the problem.

If you have any new questions, please feel free to post here. It's always
our pleasure to be of assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.