Footer information incorrect for some users

[murraywarner]

Good day,
I have a situation where some users are receiving a differnt footer than was
originally sent.
The correct footer refers to a network share location.
The incorrect footer refers to the C:/temp location

The email is sent to a distribution list and some users get the correct
information and others do not.

All appear to have the latest updates.

Any suggestions would be appreciated

 

[Jean-Guy Marcil]

Good day,
I have a situation where some users are receiving a differnt footer than was
originally sent.
The correct footer refers to a network share location.

How was that information entered into the footer?

The incorrect footer refers to the C:/temp location

Do these users actually have access to that shared drive?

 

[murraywarner]

How was that information entered into the footer?

The info was entered using the drop down footer menu specifying path and
filename

Do these users actually have access to that shared drive?

Al the users have access to the folder.

 

[Jean-Guy Marcil]

The info was entered using the drop down footer menu specifying path and
filename
Al the users have access to the folder.

Are you sure those user are actually opening the document fromt he shared
drive and not from within the email software?