Free/Busy and LDAP inconsistent

[CChalkley]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Entourage 2008 (fully patched) with Exchange 2007 (fully patched).

I have some users that can view Free/Busy and LDAP (directory lookup) in Entourage and some that don't. To be clear, it's not that their free/busy info isn't available, it's they can't access it for anyone. The specific users have the problem consistently on any machine. Each Entourage client is setup identically outside of individual user/account info.

 

[CChalkley]

The same accounts that can't view free/busy, fail the Entourage auto account setup process. Those that can see free/busy, work with the auto account setup process.

 

[William Smith [MVP]]

The same accounts that can't view free/busy, fail the Entourage auto
account setup process. Those that can see free/busy, work with the
auto account setup process.

I have no solution for you but would love to see someone solve this.

Interesting observation about the correlation between auto account setup
and LDAP lookups. The auto setup is done by the AutoDiscover service in
Exchange Server 2007, however, this is probably a red herring. I suspect
permissions.

Just curious: as a test, can you auto setup the same failing user
accounts in Outlook 2007? I would suspect not.

Be sure to post your question and your observations in the
microsoft.public.exhange.admin newsgroups where the Exchange experts can
probably shed some light on this.

Good luck and please post back if you learn anything new.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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[CChalkley]

Thanks for the reply, Bill. I have posed this in the newsgroup as suggested. The same users that failed the entourage auto setup work with Outlook 2007 auto setup and were able to see free/busy. Some users in Outlook 2003 can't see free/busy. What a mess.....