Frequent Crashes for All Office 2008 Apps

C

clareo

Hi everyone,

I've been reading through the posts and have a recurring problem of frequent crashes by all Office 2008 applications: Word, Excel and Powerpoint. I can usually get about 20 minutes of work done then the applications will start to crash.

I've been reading through these boards for help. From the posts, I tried the following to no success: 1) Deleted all com.microsoft files from the Preferences folder; 2) deleted the Microsoft folder from Preference; 3) deleted normal.dot.

I did have Office 2004 and even some old Office X files but tried to delete that at the time of installation. I'm also running Leopard.

I've been swamping Mac BU with bug reports and send them each time but find the crashes are really limiting my work.

Does anyone have more suggestions? If it helps I'm going to paste here the crash logs for both Word (first log) then Excel (second log).

I greatly appreciate any insight/suggestions you can offer.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-01-28 13:30:13 -0600
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: ATS
Crashed Module Version: unknown
Crashed Module Offset: 0x00044a86
Blame Module Name: ATS
Blame Module Version: unknown
Blame Module Offset: 0x00044a86
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9269aa86 in _gStyleListInitialPool + 0x926044A6 (ATS + 0x00044a86)
# 2 0x9269aad5 in _gStyleListInitialPool + 0x926044F5 (ATS + 0x00044ad5)
# 3 0x9269aad5 in _gStyleListInitialPool + 0x926044F5 (ATS + 0x00044ad5)
# 4 0x9269aad5 in _gStyleListInitialPool + 0x926044F5 (ATS + 0x00044ad5)
# 5 0x9269aad5 in _gStyleListInitialPool + 0x926044F5 (ATS + 0x00044ad5)
# 6 0x9265b1f7 in _gStyleListInitialPool + 0x925C4C17 (ATS + 0x000051f7)
# 7 0x9265b063 in _gStyleListInitialPool + 0x925C4A83 (ATS + 0x00005063)
# 8 0x9265ab41 in _gStyleListInitialPool + 0x925C4561 (ATS + 0x00004b41)
# 9 0x9265a933 in _gStyleListInitialPool + 0x925C4353 (ATS + 0x00004933)
# 10 0x926714a8 in _gStyleListInitialPool + 0x925DAEC8 (ATS + 0x0001b4a8)
# 11 0x9267141c in _gStyleListInitialPool + 0x925DAE3C (ATS + 0x0001b41c)
# 12 0x945d9dcc in _gDeviceRegion + 0x94530870 (QD + 0x00019dcc)
# 13 0x016323c3 in _McpOssMakeThemeATSUIStyle + 0x0000019B (MicrosoftComponentPlugin + 0x000a13c3)
# 14 0x016d6092 in _McpVSSetButtonAlt + 0x0000022E (MicrosoftComponentPlugin + 0x00145092)
# 15 0x01634da0 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000006F4 (MicrosoftComponentPlugin + 0x000a3da0)
# 16 0x016d7660 in _McpVSSetButtonAlt + 0x000017FC (MicrosoftComponentPlugin + 0x00146660)
# 17 0x01633bd9 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000ED (MicrosoftComponentPlugin + 0x000a2bd9)
# 18 0x0162ba08 in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009aa08)
# 19 0x93f98863 in .objc_class_name_IPMDFontRange + 0x93C6FC43 (HIToolbox + 0x00007863)
# 20 0x93f97c9d in .objc_class_name_IPMDFontRange + 0x93C6F07D (HIToolbox + 0x00006c9d)
# 21 0x93f97b02 in .objc_class_name_IPMDFontRange + 0x93C6EEE2 (HIToolbox + 0x00006b02)
# 22 0x93fbaef9 in .objc_class_name_IPMDFontRange + 0x93C922D9 (HIToolbox + 0x00029ef9)
# 23 0x93fba9e6 in .objc_class_name_IPMDFontRange + 0x93C91DC6 (HIToolbox + 0x000299e6)
# 24 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox + 0x00029b4a)
# 25 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox + 0x00029b4a)
# 26 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox + 0x00029b4a)
# 27 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox + 0x00029b4a)
# 28 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox + 0x00029b4a)
# 29 0x93fbab4a in .objc_cl
 
D

Diane Ross

I've been reading through these boards for help. From the posts, I tried the
following to no success: 1) Deleted all com.microsoft files from the
Preferences folder; 2) deleted the Microsoft folder from Preference; 3)
deleted normal.dot.
Click to expand...

Have you tested in a new User. This will tell you if the problem is system
wide or in your User's folder. Once you determine where the problem is
located, you can find a solution.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office there.
I did have Office 2004 and even some old Office X files but tried to delete
that at the time of installation. I'm also running Leopard.
Click to expand...

How did you install Leopard? Read this explanation of what each type does.

<http://www.entourage.mvps.org/faq_topic/leo_options.html>

See this page for some comments on installing Leopard with Office.

<http://www.entourage.mvps.org/faq_topic/leopard.html>
 
J

John McGhie

Hi Clare:

Just scanning your crash dump, that's either a bad font or a bad document.

My pick is a bad document. You see all those calls to the Style List, then
a call to ATSUI?

Word is attempting to enumerate the styles in the document, then falling
over.

I would:

1) Quite all Microsoft applications

2) Find and remove to the desktop ALL instances of the Normal template that
you can find.

The Word 2004/X Normal template is named simply "Normal" (no extension) and
it should be in your Microsoft User Data folder (unless you moved it).

The Word 2008 version is named "Normal.dotm" and the easy way to find it is
to go to Word>Preferences>File Locations. Select "User Templates" and then
click Modify. Word will show you where it is (drop down the arrow...)

3) Restart Word, and quit it. It should create a new, clean Normal.

4) Start Word and open one of your bad files.

5) Create a new, blank document and save it as a "Word Document (.dotx)
file.

6) Carefully copy everything in the bad document EXCEPT the very last
paragraph mark.

7) Paste into the new document and Save.

Try that, and see if it cures the problem. If it does, you need to do 5 to
7 on each of your troublesome documents.

Hope this helps

Hi everyone,

I've been reading through the posts and have a recurring problem of frequent
crashes by all Office 2008 applications: Word, Excel and Powerpoint. I can
usually get about 20 minutes of work done then the applications will start to
crash.

I've been reading through these boards for help. From the posts, I tried the
following to no success: 1) Deleted all com.microsoft files from the
Preferences folder; 2) deleted the Microsoft folder from Preference; 3)
deleted normal.dot.

I did have Office 2004 and even some old Office X files but tried to delete
that at the time of installation. I'm also running Leopard.

I've been swamping Mac BU with bug reports and send them each time but find
the crashes are really limiting my work.

Does anyone have more suggestions? If it helps I'm going to paste here the
crash logs for both Word (first log) then Excel (second log).

I greatly appreciate any insight/suggestions you can offer.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-01-28 13:30:13 -0600
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: ATS
Crashed Module Version: unknown
Crashed Module Offset: 0x00044a86
Blame Module Name: ATS
Blame Module Version: unknown
Blame Module Offset: 0x00044a86
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9269aa86 in _gStyleListInitialPool + 0x926044A6 (ATS + 0x00044a86)
# 2 0x9269aad5 in _gStyleListInitialPool + 0x926044F5 (ATS + 0x00044ad5)
# 3 0x9269aad5 in _gStyleListInitialPool + 0x926044F5 (ATS + 0x00044ad5)
# 4 0x9269aad5 in _gStyleListInitialPool + 0x926044F5 (ATS + 0x00044ad5)
# 5 0x9269aad5 in _gStyleListInitialPool + 0x926044F5 (ATS + 0x00044ad5)
# 6 0x9265b1f7 in _gStyleListInitialPool + 0x925C4C17 (ATS + 0x000051f7)
# 7 0x9265b063 in _gStyleListInitialPool + 0x925C4A83 (ATS + 0x00005063)
# 8 0x9265ab41 in _gStyleListInitialPool + 0x925C4561 (ATS + 0x00004b41)
# 9 0x9265a933 in _gStyleListInitialPool + 0x925C4353 (ATS + 0x00004933)
# 10 0x926714a8 in _gStyleListInitialPool + 0x925DAEC8 (ATS + 0x0001b4a8)
# 11 0x9267141c in _gStyleListInitialPool + 0x925DAE3C (ATS + 0x0001b41c)
# 12 0x945d9dcc in _gDeviceRegion + 0x94530870 (QD + 0x00019dcc)
# 13 0x016323c3 in _McpOssMakeThemeATSUIStyle + 0x0000019B
(MicrosoftComponentPlugin + 0x000a13c3)
# 14 0x016d6092 in _McpVSSetButtonAlt + 0x0000022E (MicrosoftComponentPlugin +
0x00145092)
# 15 0x01634da0 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent) +
0x000006F4 (MicrosoftComponentPlugin + 0x000a3da0)
# 16 0x016d7660 in _McpVSSetButtonAlt + 0x000017FC (MicrosoftComponentPlugin +
0x00146660)
# 17 0x01633bd9 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000ED
(MicrosoftComponentPlugin + 0x000a2bd9)
# 18 0x0162ba08 in MEventHandler::FRemoveHandler(unsigned long, unsigned long)
+ 0x000001DE (MicrosoftComponentPlugin + 0x0009aa08)
# 19 0x93f98863 in .objc_class_name_IPMDFontRange + 0x93C6FC43 (HIToolbox +
0x00007863)
# 20 0x93f97c9d in .objc_class_name_IPMDFontRange + 0x93C6F07D (HIToolbox +
0x00006c9d)
# 21 0x93f97b02 in .objc_class_name_IPMDFontRange + 0x93C6EEE2 (HIToolbox +
0x00006b02)
# 22 0x93fbaef9 in .objc_class_name_IPMDFontRange + 0x93C922D9 (HIToolbox +
0x00029ef9)
# 23 0x93fba9e6 in .objc_class_name_IPMDFontRange + 0x93C91DC6 (HIToolbox +
0x000299e6)
# 24 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox +
0x00029b4a)
# 25 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox +
0x00029b4a)
# 26 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox +
0x00029b4a)
# 27 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox +
0x00029b4a)
# 28 0x93fbab4a in .objc_class_name_IPMDFontRange + 0x93C91F2A (HIToolbox +
0x00029b4a)
# 29 0x93fbab4a in .objc_cl
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]
 

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