Turn off the automatic restart after System failure (you may get a FP crash but not a system restart)
- right click My Computer - Properties - Advanced - System Failure
(turn on write event & send report)
Check your PC (as restored) has all the MS Office, IE and OS SP /patches installed
- go to Office Updates and Windows Update (see 3 & 4 below)
Also verify you have the latest version of directX and video driver for your PC installed
- FP is heavily dependent on IE, and video issues
You may also have a bad memory chip (try finding a memory chip tester)
After each failure make sure you do a cleanup ( 1 & 2 below)
If it persists after a failure:
- look in your temp files for wecerr.txt and FrontPG.log for clues to the error
- on Windows XP check the Event Viewer for errors (right click My Computer - Manage)
- Open FP and Run - Start - All Programs - Microsoft Office - Office Tools - Microsoft Office Application Recovery (look any error
reports before they are sent)
Steps for cleanup and
1) In Windows Explorer Find and delete all FP Temp Files
Usually in C:\WINDOWS\Temp and %USERPROFILE%\Local Settings\Temp
- in FP 2003 you need to look in the super hidden folder
%USERPROFILE%\Local Settings\Temporary Internet Files\FrontPageTempDir
2) In Windows Explorer Find and delete all hidden *.web files
Usually in %USERPROFILE%\Application Data\Microsoft\Web Server Extensions\Cache
3) Run a Repair on IE
(see
http://support.microsoft.com/default.aspx?scid=318378 )
4) Install all Service Packs for your OS, IE, MS Office and your Video card
(Windows Update and Office Update sites, plus your video card supplier site)
5) Open FP and Disable or Uninstall any FP Addins,
6) Open your FP Web/Site and run a Tools Recalculate Hyperlinks
| Nope. We have both checked that. Both computers are virus free. She
| formatted hers a couple of weeks ago and even did fdisk/mbr and continues to
| have the same problem.
|
| I really do appreciate all the efforts. I was hoping that someone else here
| would have had a simalar problem and was able to repair it.
|
| "Bob Lehmann" wrote:
|
| > With every new PC that I have bought, I start by formatting the hard drive
| > and re-installing from scratch. This avoids dealing with all the OEM crap
| > that places like Office Depot and Staples squirt onto the machine. Dell is
| > much better, but still has a bunch of useless junk running.
| >
| > You mention that your friend's problem started a few weeks ago. This leads
| > me to believe that one of you has infected the other with something nasty.
| >
| > Bob Lehmann
| >
| > | > > I have had this one a few months, I bought it at office depot here in
| > Texas,
| > > because it was cheaper than building another when my last got hit by
| > > lightening. My friend has had her Dell for about 3 years. She started
| > > having problems with hers a few weeks ago. Both of us are extrememly
| > > Computer literate and have been puzzled.
| > >
| > > "Wes" wrote:
| > >
| > > > You never mentioned that the problem came with the machine. If your
| > friend
| > > > has the same problem with the same machine, I suggest you contact the
| > store
| > > > where you purchased it, its likely flawed. How long have you had it?
| > > >
| > > > | > > > > Nope, No Virus either. I checked that first. Also remember that I
| > had
| > > > > this
| > > > > problem from the time I got the computer new.
| > > > >
| > > > > "Wes" wrote:
| > > > >
| > > > >> Yes, but does the factory restore also format the drive to erase
| > > > >> everything
| > > > >> or just overwrite the OS and whatever goodies that came with the
| > machine?
| > > > >> Could also be a spyware or adware causing some conflicts.
| > > > >>
| > > > >> | > > > >> > Nope, Ran a virus scan before I restored. I did a FACTORY restore
| > not
| > > > >> > a
| > > > >> > back
| > > > >> > up restore. So unless it came with the virus when I bought the
| > > > >> > computer,
| > > > >> > That would not be it. Good thought but I thought of it already
| > to.
| > > > >> >
| > > > >> > "Wes" wrote:
| > > > >> >
| > > > >> >> You think it might be a virus or something in her OS?
| > > > >> >> A restore would only reload anything that was there to begin with.
| > > > >> >>
| > > > >> >> | > > > >> >> > What do you mean exactly by "Reset your whole computer"?
| > > > >> >> >
| > > > >> >> > --
| > > > >> >> > ==============================================
| > > > >> >> > Thomas A. Rowe (Microsoft MVP - FrontPage)
| > > > >> >> > WEBMASTER Resources(tm)
| > > > >> >> >
| > > > >> >> > FrontPage Resources, WebCircle, MS KB Quick Links, etc.
| > > > >> >> > ==============================================
| > > > >> >> > To assist you in getting the best answers for FrontPage support
| > see:
| > > > >> >> >
http://www.net-sites.com/sitebuilder/newsgroups.asp
| > > > >> >> >
| > > > >> >> > | > > > >> >> >> Front Page 2003 locks ups and resets my whole computer. I have
| > a
| > > > >> >> >> friend
| > > > >> >> >> IN
| > > > >> >> >> NJ with the same problem. I got the program to quit trying to
| > open
| > > > >> >> >> a
| > > > >> >> >> file
| > > > >> >> >> but it still resets at times.
| > > > >> >> >
| > > > >> >> >
| > > > >> >>
| > > > >> >>
| > > > >> >>
| > > > >>
| > > > >>
| > > > >>
| > > >
| > > >
| > > >
| >
| >
| >
