FrontPage2003 will not connect to Host

M

mikel2634

I have been using FP2003 and publishing to the same host for the last 6
months but in the last several days it now gives an error message that 1. the
host may not have FrontPage extensions installed. 2. The server may be temp.
unavailable. 3. might have something to do with my proxy. 4. there may be an
error at the server.
Those aren't the exact words but close. I have had the server re-install the
extensions, they have even moved my site to a different server (w/FP ext.) I
even bought space on another server....but I still get the same messages. I
can ftp.but the files don't seem to upload to the correct area's. Some files
are above wwwroot and other below.
Does anyone have a clue as to how I can fix this? I have even done a fix &
repair of FP and gone so far as to un-install it and re-install. Nothing
helps.
 
K

Kathleen Anderson [MVP - FrontPage]

It appears that the server extensions are not installed on your site, or
perhaps they are corrupted because of the use of FTP. IPower may have
special publishing or uploading instructions - you should check with them.

When I go to http://www.ipower.net/ I get a "Coming Soon" page - are you
sure this is a hosting company?

--
~ Kathleen Anderson
Microsoft MVP - FrontPage
Spider Web Woman Designs
web: http://www.spiderwebwoman.com/resources/
blog: http://msmvps.com/spiderwebwoman/category/321.aspx
 
J

Jim Carlock

He's hosted on an ipowerweb.com server, not ipower.net.

--
Jim Carlock
Post replies to newsgroup.

:
It appears that the server extensions are not installed on your site, or
perhaps they are corrupted because of the use of FTP. IPower may have
special publishing or uploading instructions - you should check with them.

When I go to http://www.ipower.net/ I get a "Coming Soon" page - are you
sure this is a hosting company?

--
~ Kathleen Anderson
Microsoft MVP - FrontPage
Spider Web Woman Designs
web: http://www.spiderwebwoman.com/resources/
blog: http://msmvps.com/spiderwebwoman/category/321.aspx
 
M

mikel2634

Hi Kathleen,
I have been yalking to the server for that last 4 days, but what bothers me
is that the new space I rented on Superbhost.com is showing me the same
thing. Also today ipower is switching me to another windows site. But when I
went to upload the files there I also had the same problem. I tried with my
firewall disabled but still no change. Any other suggestions? After almost 5
days of battleing this problem my brain has finally said " there must be a
better way to try to make a living"! I would appreciate any ideas that you
might have. And here's something else. I looked at the hard disk where I have
the website located and it doesn't show all of the files, but yet when I go
to FP they're all there.
OK, I'm finished now...your thought will be greatly accepted.
 
M

mikel2634

Hi Jim,
The webpage for sales is located on http://www.ipower.com, but the servers
are ns1.ipower.net and ns2.ipwer.net.
With that said, the new location that they have given to me is (temp)
ws11.ipower.com which is a temp location to upload my files. But when I went
there, I ended up with the same problem. :( Any ideas will be gladly
accepted.
 
J

Jim Carlock

If I were to guess... my guess goes like this...

The company you paid to host you is going through other
companies. The other companies are the companies that
are hosting and the company you are connected to is
doing nothing but calling around to other companies.

I went through a big hastle five years ago with such a
company because they were doing the same thing. There
seems to be quite a few people out there claiming to host
but then they are actually only calling up real hosting
companies. After a month of not being able to provide
me with a connection I ended up going to another
company. I was fairly satisfied but they've had some
security breaches in the past and the breaches are
starting to occur again and the level of service is falling
so I'm looking for another host myself.

Kathleen seems to be connected up to a fine host. I'll
let her comment about that though.

I can only relate what I see happening because I've
dealt with such things in the past.

When I ran a check on http://www.adsforus.com/ the
servers were changing the adsforus.com domain name
to the host name and at that instant:

www.ipowerweb.com was showing up as the domain
name.

Right now there is no domain name being returned and
the message that is showing up currently indicates that
your the IP numbers are not configured right at the
moment for browsing. That is an easy fix through FrontPage
though. You'd have to connect via the IP numbers though,
and then right click on the folder, click on properties, then
put a check mark in the ALLOW BROWSING.

The IP Numbers for your domain name are: 66.235.211.108
If you type http://66.235.211.108 into FrontPage, I'm guessing
you should be able to get connected. It might be a day before
the domain name populates the DNS servers so that they route
you to the domain.

HTH

--
Jim Carlock
Post replies to newsgroup.

Hi Jim,
The webpage for sales is located on http://www.ipower.com, but the servers
are ns1.ipower.net and ns2.ipwer.net.
With that said, the new location that they have given to me is (temp)
ws11.ipower.com which is a temp location to upload my files. But when I went
there, I ended up with the same problem. :( Any ideas will be gladly
accepted.
 
M

mikel2634

Sorry Kathleen, I don't have a way to get you there. But I have to say that
untill 5 days ago, everything worked fine. I didn't change a thing and during
this time I have contacted the server numerous times (I think they know my
voice by now) and they're stumped too. This is why I thought that it now must
be my FontPage software. But like I stated earlier, I've un-installed, fixed
and repaired and re-intalled FP, but there is no help there.
 
B

Ben

Trust me; the answer to your question is most likely that your website has
gotten to big.
During FP publishing, it checks each and every page against what is already
on the host site. For sites over 40meg this takes a long time - to long for
FP, and FP then gives all kinds of messages that can be seen by you as the
ones you got; such as server time out, cannot find your site, the ext. are
not install, and your ext. are corrupt.
You cannot get around this problem except to break up your website into
smaller subwebs or subsites.
You can turn off your firewall, shut down your antivirus, and all kinds of
stuff and nothing will work for you but to breakup your site, especially in
the long run.
You can probably ask your host to extend your timeout period, but most hosts
do not like doing this, since, as your site grows the same problem will occur
all over again
Good Luck
 
M

mikel2634

Jim,
Thanks for that great information and I'll use it and hope that things get
better.
 
M

mikel2634

You are right Ben, My website just went up to 41megs, but right now the
problem is not being able to connect. I have noticed though that I have had
to connect several times to finish an upload. So that's another problem I
need to tackle. Thanks for your advice I'll be breaking it down. Wish I had
known about this before, sure would have made things a lot easier. Thanks Ben.
 
J

Jim Carlock

You might want to run a tracert to the website inside of
a DOS prompt to see if any packets are being dropped...

12 68 ms 66 ms 70 ms 216.200.249.141.available.ipowerweb.com [216.200.249.141]
13 70 ms 68 ms 71 ms 66.235.211.108

Inside of a DOS command prompt, type:

tracert www.adsforus.com
or
tracert 66.235.211.108

I'm posting this not to be argumentative... I don't know,
but if anyone else wants to comment or compare, that
would be great...

I've had no recognizeable problems with a website of
100MB using FrontPage...

884 files, 186 folders
95611.84KB (97906523 bytes)

Size: 95.1 MB (99,734,270 bytes)
Size on disk: 99.6 MB (104,443,904 bytes)
1788 files, 355 folders

Other sites have gone up to about 40 and 60 MB with no
problems.

I'm not presenting this to be argumentative. I don't have any
problem connecting and downloading the whole site, nor
any problems uploading, although the HOST company had
a server issue which wouldn't allow me to connect via FTP
through Internet Explorer recently... but they resolved that
(took them two or three weeks to resolve it, though). ;-)

--
Jim Carlock
Post replies to newsgroup.

You are right Ben, My website just went up to 41megs, but right now the
problem is not being able to connect. I have noticed though that I have had
to connect several times to finish an upload. So that's another problem I
need to tackle. Thanks for your advice I'll be breaking it down. Wish I had
known about this before, sure would have made things a lot easier. Thanks Ben.

:
 
M

mikel2634

Jim,
I ran a tracert from my computer but I'm not sure what all of the numbers
are indicating. I see that they all end in ms but how do you distinguish if
there are any lost packets? The tracert I ran looks pretty much like the one
you have except for the last one of the second run I did which showed 158ms
(last entry) Could you please explain what I am looking at and why too since
I went to another server (different host) did I end up with the same results?
To me this would indicate as problem either with FP or perhaps the DSL I'm
using.
 
J

Jim Carlock

Oh, if it drops the packets, which sometimes happens
naturally on one of the last links... you'll see asterisks *.

To see what I mean, type the following:

tracert microsoft.com

You'll see valid numbers all the until the last hop...
the Microsoft servers do not pass the ICMP messages back
to you so you'll end up with a bunch of asterisks (meaning in
this case the servers are dropping the packets on purpose).
In such a case, it will be the hops going out to the server that
will be of interest. You shouldn't see any asterisks at all until
the last server, and then it will all be asterisks, as in the
microsoft.com case above.

In your case, the servers are NOT dropping the packets. So
the trace should go through just fine and IF you do see asterisks,
the area where the asterisks are appearing could be a problem.

tracert will stop working after 30 tries in the Microsoft thing,
but you can stop it before that if you'd like by pressing CTRL+C
in the Command Prompt window.

Some hosting companies leave the ICMP processes running
for diagnostic help. Some companies turn ICMP off. If you
run a tracert to spiderwebwoman.com you'll see that they
turn it off like microsoft.com does.

So what you'll want to watch in those cases when ICMP is
turned off on the last hop, are the hops in all the way out to
the last hop. Sometimes you'll see problems on the way out
to the server where some packets are being dropped/lost
and if that's the case it may NOT be a HOSTING problem,
but just an Internet problem.

Another thing to watch are the first two or three initial hops
(or maybe a four or five hops), which should belong to your
ISP (Internet Service Provider). If those are being problematic,
you'll need to contact your ISP.

The tracert tool is just a simple tool that can help pinpoint
where problems are occuring, and the information should
be relayed to appropriate company to help them figure out
what their problem is. ;-)

--
Jim Carlock
Post replies to newsgroup.

Jim,
I ran a tracert from my computer but I'm not sure what all of the numbers
are indicating. I see that they all end in ms but how do you distinguish if
there are any lost packets? The tracert I ran looks pretty much like the one
you have except for the last one of the second run I did which showed 158ms
(last entry) Could you please explain what I am looking at and why too since
I went to another server (different host) did I end up with the same results?
To me this would indicate as problem either with FP or perhaps the DSL I'm
using.

Jim Carlock said:
You might want to run a tracert to the website inside of
a DOS prompt to see if any packets are being dropped...

12 68 ms 66 ms 70 ms 216.200.249.141.available.ipowerweb.com [216.200.249.141]
13 70 ms 68 ms 71 ms 66.235.211.108

Inside of a DOS command prompt, type:

tracert www.adsforus.com
or
tracert 66.235.211.108

I'm posting this not to be argumentative... I don't know,
but if anyone else wants to comment or compare, that
would be great...

I've had no recognizeable problems with a website of
100MB using FrontPage...

884 files, 186 folders
95611.84KB (97906523 bytes)

Size: 95.1 MB (99,734,270 bytes)
Size on disk: 99.6 MB (104,443,904 bytes)
1788 files, 355 folders

Other sites have gone up to about 40 and 60 MB with no
problems.

I'm not presenting this to be argumentative. I don't have any
problem connecting and downloading the whole site, nor
any problems uploading, although the HOST company had
a server issue which wouldn't allow me to connect via FTP
through Internet Explorer recently... but they resolved that
(took them two or three weeks to resolve it, though). ;-)

--
Jim Carlock
Post replies to newsgroup.

You are right Ben, My website just went up to 41megs, but right now the
problem is not being able to connect. I have noticed though that I have had
to connect several times to finish an upload. So that's another problem I
need to tackle. Thanks for your advice I'll be breaking it down. Wish I had
known about this before, sure would have made things a lot easier. Thanks Ben.

:
 
M

mikel2634

Thank You Jim,
I never knew about tracerts before but I can see where they would be
helpful...and you have been too. Thanks so much!
By-the-way, I just publish the site http://www.adsforus.com and this time
everything went as planned. Don't know why...it just happened. And so far,
didn't have any problems with the size of the site.
Thanks again Jim :)

Jim Carlock said:
Oh, if it drops the packets, which sometimes happens
naturally on one of the last links... you'll see asterisks *.

To see what I mean, type the following:

tracert microsoft.com

You'll see valid numbers all the until the last hop...
the Microsoft servers do not pass the ICMP messages back
to you so you'll end up with a bunch of asterisks (meaning in
this case the servers are dropping the packets on purpose).
In such a case, it will be the hops going out to the server that
will be of interest. You shouldn't see any asterisks at all until
the last server, and then it will all be asterisks, as in the
microsoft.com case above.

In your case, the servers are NOT dropping the packets. So
the trace should go through just fine and IF you do see asterisks,
the area where the asterisks are appearing could be a problem.

tracert will stop working after 30 tries in the Microsoft thing,
but you can stop it before that if you'd like by pressing CTRL+C
in the Command Prompt window.

Some hosting companies leave the ICMP processes running
for diagnostic help. Some companies turn ICMP off. If you
run a tracert to spiderwebwoman.com you'll see that they
turn it off like microsoft.com does.

So what you'll want to watch in those cases when ICMP is
turned off on the last hop, are the hops in all the way out to
the last hop. Sometimes you'll see problems on the way out
to the server where some packets are being dropped/lost
and if that's the case it may NOT be a HOSTING problem,
but just an Internet problem.

Another thing to watch are the first two or three initial hops
(or maybe a four or five hops), which should belong to your
ISP (Internet Service Provider). If those are being problematic,
you'll need to contact your ISP.

The tracert tool is just a simple tool that can help pinpoint
where problems are occuring, and the information should
be relayed to appropriate company to help them figure out
what their problem is. ;-)

--
Jim Carlock
Post replies to newsgroup.

Jim,
I ran a tracert from my computer but I'm not sure what all of the numbers
are indicating. I see that they all end in ms but how do you distinguish if
there are any lost packets? The tracert I ran looks pretty much like the one
you have except for the last one of the second run I did which showed 158ms
(last entry) Could you please explain what I am looking at and why too since
I went to another server (different host) did I end up with the same results?
To me this would indicate as problem either with FP or perhaps the DSL I'm
using.

Jim Carlock said:
You might want to run a tracert to the website inside of
a DOS prompt to see if any packets are being dropped...

12 68 ms 66 ms 70 ms 216.200.249.141.available.ipowerweb.com [216.200.249.141]
13 70 ms 68 ms 71 ms 66.235.211.108

Inside of a DOS command prompt, type:

tracert www.adsforus.com
or
tracert 66.235.211.108

I'm posting this not to be argumentative... I don't know,
but if anyone else wants to comment or compare, that
would be great...

I've had no recognizeable problems with a website of
100MB using FrontPage...

884 files, 186 folders
95611.84KB (97906523 bytes)

Size: 95.1 MB (99,734,270 bytes)
Size on disk: 99.6 MB (104,443,904 bytes)
1788 files, 355 folders

Other sites have gone up to about 40 and 60 MB with no
problems.

I'm not presenting this to be argumentative. I don't have any
problem connecting and downloading the whole site, nor
any problems uploading, although the HOST company had
a server issue which wouldn't allow me to connect via FTP
through Internet Explorer recently... but they resolved that
(took them two or three weeks to resolve it, though). ;-)

--
Jim Carlock
Post replies to newsgroup.

You are right Ben, My website just went up to 41megs, but right now the
problem is not being able to connect. I have noticed though that I have had
to connect several times to finish an upload. So that's another problem I
need to tackle. Thanks for your advice I'll be breaking it down. Wish I had
known about this before, sure would have made things a lot easier. Thanks Ben.

:
 

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