General

[Richard Morris]

I hope this is the correct spot for my query? I have not
used this before and found it extremely confusing!
Problem: recently had computer overhauled so all software
progs were deleted and reloaded. Win98SE was reloaded by
repairers but they also loaded Office suite 100 [?] for
XP. I need to delete XP suite and reload my own Office 97
software. If I do this, does it automatically write over
the XP or should I delete Office 100 first. Can't ask the
repairers as I have moved.

Any help welcome
Richard Morris

 

[Edward W. Thompson]

Not sure what you mean by Office suite 100 but you should remove all traces
of this program before reloading Office 97. You will then be confident
Office 97 will operate correctly.

 

[Edward W. Thompson]

Not sure what you mean by Office suite 100 but you should remove all traces
of this program before reloading Office 97. You will then be confident
Office 97 will operate correctly.

 

[Patrick Saylor]

-----Original Message-----
I hope this is the correct spot for my query? I have not
used this before and found it extremely confusing!
Problem: recently had computer overhauled so all software
progs were deleted and reloaded. Win98SE was reloaded by
repairers but they also loaded Office suite 100 [?] for
XP. I need to delete XP suite and reload my own Office 97
software. If I do this, does it automatically write over
the XP or should I delete Office 100 first. Can't ask the
repairers as I have moved.

Any help welcome
Richard Morris
.

 

[Patrick Saylor]

Richard:

Not having had this specific problem myself, my reply is
generic. It is always the best procedure to "uninstall" a
program (Office Suite 100 for XP) that was installed by
mistake before installing the version of the program
(Office 97) that is appropriate for your operating system.
That way (in this case) Office 97 will not overwrite
Office Suite 100 (which will have been uninstalled) but
rather Office 97 will set itself up from scratch from your
CD. That is what you want as the outcome in any case.

The only problem with this generic approach is that the
formerly installed Office Suite 100 for XP may not be 100%
uninstalled by the Windows uninstall procedure. Stray
registry files and keys may remain. If you follow the
procedure of uninstalling OS100 and installing Office 97,
and the latter works more or less correctly, but not 100%
correctly, you may need to get help deleting OS100
registry files and keys. You may have to pay Microsoft for
paid support for that purpose, or get some other vendor
that provides for-pay support to do what is necessary.

But you can at least try this procedure. It should do no
harm to your underlying operating system and programs. And
you may be lucky ... you may find the outcome satisfactory
from the start.

Patrick Saylor