getting "unknown Error" in outlook when opening an email

A

ALC@SWN

I have a coworker who occasionally gets emails from multiple senders which
don't appear in the reading pane. He attempts to open email and gets
"unknown error" message. Cannot forward, reply, or view Options for the
email. I tried to Print his email, but it gives message "cannot print
headers for the email until they are downloaded." what does this mean? Was
this possibly a problem with the exchange server?
 

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