Going from 32 bit to 64 bit- Office 2007 Professional not cooperat

[flemingisland1]

Have Office 2007 disc from collage where I teach (legal with license and
all). All fine of 32 bit HP. Loaded on brand new Acer running Windows 7 64
bit. Loaded Office Pro 2007, loaded and accepted key, all info transfered,
but when try to open any app (Outlook, Word, etc.) pop-up says I must
register, do I want to use on line or phone. When I choose online, another
pop-up says can't comminicate, try in a few minutes. (internet works just
fine). If try to select use phone, window goes away, no phone number, and
most features are locked out. Collage IT says nothing wrong with license,
it's drivers. Where can I get drivers or is it something else? HELP!

 

[DL]

Nothing to do with drivers, did you first uninstall any Trial version & its
Activation Assistant prior to installing whtever Office version you have on
cd/dvd

 

[flemingisland1]

Good question. What I did was before I loaded anything, I removed all
pre-loaded office trials, etc. If it had the office logo, I removed it
before I loaded my copy. I'm miffed as I could get it to work yesterday by
just clicking "cancel". Overnight the computer downloaded several items from
microsoft and now I can't get it to work with the cancel trick. Tried the
registration again only to have the same issue. "Can't communicate, try
again in a few minutes". I've tried downloading SP's and anything I thought
would help. I still believe it has something to do with going from 32 bit to
64 bit. Of couse for $45, a tech can fix it. BS... why can't I find a fix
on the web?

 

[flemingisland1]

DL- Just thinking... would any preloaded and/or Activation Assistant be
called anything beside an "Office" logo item? Is it something cryptic that
I'm nor seeing? Hair getting grayer by the minute...
Appreciate any help at all. Need to make sure I'm not overlooking the
smallest thing. MS sure didn't make it easy going over to 64 bit. Too many
items need special downloaded drivers to get them to work nice.

 

[Michael Dobony]

DL- Just thinking... would any preloaded and/or Activation Assistant be
called anything beside an "Office" logo item? Is it something cryptic that
I'm nor seeing? Hair getting grayer by the minute...
Appreciate any help at all. Need to make sure I'm not overlooking the
smallest thing. MS sure didn't make it easy going over to 64 bit. Too many
items need special downloaded drivers to get them to work nice.

I installed the teacher/student edition on W7 64 bit with absolutely no
problems. It doesn't sound like you have installed very much on this new
computer. Try a fresh install and use your activation code on the factory
installed Office.

 

[DL]

MS Office & Activation Assistant are seperate entries in Add/Remove dialogue
If by 'logo item' I trust you dont refer to any shortcuts, that you simply
deleted.
Its nothing really to do with MS if you need to install 64bit drivers from
your hardware vendors sites

 

[LVTravel]

Have Office 2007 disc from collage where I teach (legal with license and
all). All fine of 32 bit HP. Loaded on brand new Acer running Windows 7
64
bit. Loaded Office Pro 2007, loaded and accepted key, all info
transfered,
but when try to open any app (Outlook, Word, etc.) pop-up says I must
register, do I want to use on line or phone. When I choose online,
another
pop-up says can't comminicate, try in a few minutes. (internet works just
fine). If try to select use phone, window goes away, no phone number, and
most features are locked out. Collage IT says nothing wrong with license,
it's drivers. Where can I get drivers or is it something else? HELP!

In addition to all the other advice/help you are getting, is this a home use
version off of a volume license from the college? If so you are qualified
for FREE assistance from Microsoft. There should be a telephone number
available on the documentation you received with the HUP version of the
software. If not there then the IT department should have a number for that
same free help.

 

[flemingisland1]

DL- No I didn't just remove the shortcuts. I know why you ask though...
I used Add/Remove and pulled anything that had the office logo in the left
side column. Anything that read "office" I removed as well. I need to go
back and look for the assistant. I guess what I was asking before was is it
under some obscure name or is it just "Activation Assistant"? Thanks to
everyone for the advice. Nice to know people still care to help.

 

[DL]

The entry is 'Activation Assistant' whether it says Office Activation
Assitant or MS Activation Assistant I no longer remember.

You might also disable/close any apps running in your Task Bar - I seem to
recall that some preinstalled apps that auto run can cause problems when
installing Office

 

[flemingisland1]

Okay... Now I'm really getting bugged! Came home and tried all the help
hints. I still get an activation pop-up activation wizaed window. If I try
to "register now", I get another pop-up saying "A comminication error has
occured. Your request cannot be processed at this time. Please try again in
a few minutes." The error comes up immediately. I'm downloading and
writying this, so internet is working fine. What do I try??? Already
uninstalled and reinstalled several times.

 

[flemingisland1]

After researching several threads- it may be the copy issued to me may
have1-expired (license), 2- had load restrictions imposed (although IT says
it doesn't). I drank the kool-aid... I loaded Office 2010 BETA last night (2
1/2 hours with DSL). Works like a well oiled machine.

To Microsoft... Will you offer this to us when testing is done, or will
there be a gap from when BETA is finished and releasing for purchase? If
there is a gap- I'm screwed!

Thanks to everyone for help!!!

 

[Bob I]

Microsoft doesn't hang out here, but the link below should answer your
questions.
http://www.google.com/search?hl=en&q=office+2010+beta+expires&aq=f&aqi=&aql=&oq=