Greyed out functions

  • Thread starter Richard Maxwell
  • Start date
R

Richard Maxwell

I am not able to use the file save as or many other functions in Word 2003.
The product is activated, I have completely uninstalled and reinstalled the
program and nothing works. My IT guy says he hasn't seen anything like it.
Any ideas?

Excel is working fine, so is Outlook. I am using Office 2003, SP3.
 
H

Herb Tyson [MVP]

Does Word work okay if started in safe mode? Press Ctrl as Word is starting,
then click Yes to starting in safe mode.

Another thing to try... create a new Windows user profile and see if Word
work okay there.
 
T

TWSCPA

I have the identical situation as Richard; starting Word in safe mode does
restore the greyed out functions but this is an awkward solution.

Does anybody have an answer other than setting up a new profile (which
creates other issues on our network)?

We did rename the user's profile folder to user.old and let the PC recreate
a new folder when she logged on; then copied pertinent info from the old
profile folder to the new folder which worked at first but we're now back to
where we were. Others can log on to her PC and everything is fine, so it is
a profile issue. She can log on elsewhere on the network and everything is
fine.
 
H

Herb Tyson [MVP]

When starting in safe mode works, the problem usually is one of three
things:

1. A misbehaving add-in is either causing the problem directly or is
corrupting normal.dot (or normal.dotm, if Word 2007) or a registry entry.

2. Something else has corrupted the registry--usually the Data key, but
sometimes the Option key, as well.

3. Something else has corrupted Normal.dot (or .dotm if 2007).

My first step usually is to try renaming both Normal.dot (or .dotm if 2007)
and the Data key in the registry. Others begin with trying to track down the
add-in.

See this article for a full discussion of how to troubleshoot these kinds of
problems:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
 
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