Groove 2007 fails to launch...

C

chadbr

I've installed groove 2007 3 times now with similar results...

1st time I uninstalled 3.1 and left the account info on the machine.
Installed 2007. When I lauch, it immediately fails with an exception.

Repaired the install... Still failed.

I uninstalled 2007, reinstalled 3.1 (worked fine...), uninstalled 3.1 and
removed account info. Installed 2007. When I lauch, it immediately fails with
an exception.

Here's the output from my vs.net 2005 output window...

'GROOVE.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\GROOVE.EXE', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\ntdll.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\kernel32.dll', No symbols loaded.
'GROOVE.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\msvcrt.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\advapi32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\rpcrt4.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\gdi32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\user32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\shlwapi.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\ole32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\oleaut32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\GrooveUtil.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\wininet.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\normaliz.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\iertutil.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\crypt32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\msasn1.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\shell32.dll', No symbols loaded.
'GROOVE.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_681e29fb\msvcr80.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\GrooveNew.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\version.dll', No symbols loaded.
'GROOVE.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_6e805841\ATL80.dll', Symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\imm32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\lpk.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\Program Files\Microsoft Office\Office12\USP10.DLL',
No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\rsaenh.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\uxtheme.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\MSCTF.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\MSO.DLL', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\dbghelp.dll', No symbols loaded.
Windows has triggered a breakpoint in GROOVE.EXE.

This may be due to a corruption of the heap, and indicates a bug in
GROOVE.EXE or any of the DLLs it has loaded.

The output window may have more diagnostic information
The thread 'Win32 Thread' (0xe4) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xbdc) has exited with code -1 (0xffffffff).
The program '[5216] GROOVE.EXE: Native' has exited with code -1 (0xffffffff).


Any ideas?

Thanks, Chad
 
S

Sara Xue

Hi,

If it is possible, please test this issue on another computer to see whether
the setup file is still available.

If you can install it on another computer, please perform the following steps:

1. Backup your Groove Account. Log into Groove using your account. From
the Options menu, choose Preferences, go the Account tab, and click the Save
Account As File... button to create an account file.

2. Run GrooveClean-all for your Groove 2007:

GrooveCleanall:
1> Right-click on the Groove icon in the system tray, and choose Exit
Groove (Shut Down Groove in 2.x).
2> Click the Windows Start button and choose Run.
3> In the Run box, input the following command:
"C:\Program Files\Microsoft Office\Office12\GrooveClean.exe" -all
4> Click OK.

3. Go to delete the following data folder:

For Groove 2007:

• C:\Program Files\Microsoft Office\Office12\Groove
• C:\Documents and Settings\<username>\Local Settings\Application
Data\Microsoft\Office\groove
• C:\Documents and Settings\All Users\Application Data\Microsoft\OFFICE\Groove

For GVO 3.1:

• C:\Program Files\Groove Networks\Groove
• C:\Documents and Settings\<username>\Local Settings\Application
Data\Groove Networks\Groove
• C:\Documents and Settings\All Users\Application Data\Groove Networks\Groove

4. Click Start, Run and type regedit. Click OK. Look for the following
registry key:

HKEY_LOCAL MACHINE\SOFTWARE\Groove Networks

If this key is present, rename it to "HKEY_LOCAL MACHINE\SOFTWARE\Groove
Networks_OLD" .

Also, search for any key related to Groove, rename it. Exit the registry
editor tool. Reboot the computer.

Then please reinstall Groove 2007 and restore your account. Is this issue
resolved?



chadbr said:
I've installed groove 2007 3 times now with similar results...

1st time I uninstalled 3.1 and left the account info on the machine.
Installed 2007. When I lauch, it immediately fails with an exception.

Repaired the install... Still failed.

I uninstalled 2007, reinstalled 3.1 (worked fine...), uninstalled 3.1 and
removed account info. Installed 2007. When I lauch, it immediately fails with
an exception.

Here's the output from my vs.net 2005 output window...

'GROOVE.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\GROOVE.EXE', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\ntdll.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\kernel32.dll', No symbols loaded.
'GROOVE.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\msvcrt.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\advapi32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\rpcrt4.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\gdi32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\user32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\shlwapi.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\ole32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\oleaut32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\GrooveUtil.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\wininet.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\normaliz.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\iertutil.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\crypt32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\msasn1.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\shell32.dll', No symbols loaded.
'GROOVE.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_681e29fb\msvcr80.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\GrooveNew.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\version.dll', No symbols loaded.
'GROOVE.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_6e805841\ATL80.dll', Symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\imm32.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\lpk.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\Program Files\Microsoft Office\Office12\USP10.DLL',
No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\rsaenh.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\uxtheme.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\MSCTF.dll', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\MSO.DLL', No symbols loaded.
'GROOVE.EXE': Loaded 'C:\WINDOWS\system32\dbghelp.dll', No symbols loaded.
Windows has triggered a breakpoint in GROOVE.EXE.

This may be due to a corruption of the heap, and indicates a bug in
GROOVE.EXE or any of the DLLs it has loaded.

The output window may have more diagnostic information
The thread 'Win32 Thread' (0xe4) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xbdc) has exited with code -1 (0xffffffff).
The program '[5216] GROOVE.EXE: Native' has exited with code -1 (0xffffffff).


Any ideas?

Thanks, Chad
Click to expand...
 

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