Groove 2007 quit starting up - "Cannot open a system file" error.

[Mitigation Elf]

I work in Groove daily. I was using Groove while attached to a projector.
Once I unplugged from the projector, my screen went haywire and I ended up
having to reboot my laptop.

When I went to restart Groove, the following message appeared:
"Groove Error Cannot open a system file. Try restarting your computer. For
more information: http://r.microsoft.com/r/rlidGrooveC6802?clid=en-us."

The link takes you to knowledge base article 915617 which gives 3 options.

I have restarted my computer, ensured I am not running Groove on any of my
machine, ensured Groove.exe is not running in the Task Manager, and ensured
that I have write permissions to the directory that contains
"Groovebinaryfilestore.xss" as the article suggests. (in short I have done
everything the article suggests and it has not fixed the problem.)

I have also completely uninstalled Office Ultimate 2007 and reinstalled.
Nothing has worked. Can anyone provide any other suggestions/solutions?

 

[Justin Rodino]

ME,

Do you have copies of the data backed up elsewhere? If after you
uninstall, do you delete the directories (both Program Files area as
well as Documents and Settings)? You might also try the GrooveClean.exe
utility which ships with Groove. It sometimes can clean up bad/dodgy
data. Here is a KB article on GrooveClean:

http://support.microsoft.com/kb/907854

HTH,

Justin

 

[Frances Selkirk [MSFT]]

Ouch. It's possible that the Groove binary file store (or some other Groove
system file or files) was somehow corrupted, rather than just locked. Try
checking your disk for errors, with both "Automatically fix file system
errors" and "Scan for and attempt recovery of bad sectors" checked.

If that doesn't help, and you are not too worried about losing all Groove
data -- that is, if you have a current account backup, and all your
workspaces have other members that you can download the workspace from, and
there is nothing you urgently need in your Message History -- then
Grooveclean -all, as Justin mentioned, is probably the quickest solution.
This will delete all your Groove data, including your account. You don't need
to uninstall first or reinstall afterwards -- just import your account and
fetch your workspaces from other members.

If that doesn't help, or if that would destroy data that you can't replace,
you should open a support incident.
(https://support.microsoft.com/oas/default.aspx?&c1=505&gprid=11630&). With
the appropriate diagnostic files, a support engineer may be able to narrow
down your problem to a particular file or files and suggest another plan to
resolve the issue.

 

[Mitigation Elf]

I am attempting these solutions... Will let you know what happens......

Ouch. It's possible that the Groove binary file store (or some other Groove
system file or files) was somehow corrupted, rather than just locked. Try
checking your disk for errors, with both "Automatically fix file system
errors" and "Scan for and attempt recovery of bad sectors" checked.

If that doesn't help, and you are not too worried about losing all Groove
data -- that is, if you have a current account backup, and all your
workspaces have other members that you can download the workspace from, and
there is nothing you urgently need in your Message History -- then
Grooveclean -all, as Justin mentioned, is probably the quickest solution.
This will delete all your Groove data, including your account. You don't need
to uninstall first or reinstall afterwards -- just import your account and
fetch your workspaces from other members.

If that doesn't help, or if that would destroy data that you can't replace,
you should open a support incident.
(https://support.microsoft.com/oas/default.aspx?&c1=505&gprid=11630&). With
the appropriate diagnostic files, a support engineer may be able to narrow
down your problem to a particular file or files and suggest another plan to
resolve the issue.

--
Frances Selkirk [MSFT]
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.

I work in Groove daily. I was using Groove while attached to a projector.
Once I unplugged from the projector, my screen went haywire and I ended up
having to reboot my laptop.

When I went to restart Groove, the following message appeared:
"Groove Error Cannot open a system file. Try restarting your computer. For
more information: http://r.microsoft.com/r/rlidGrooveC6802?clid=en-us."

The link takes you to knowledge base article 915617 which gives 3 options.

I have restarted my computer, ensured I am not running Groove on any of my
machine, ensured Groove.exe is not running in the Task Manager, and ensured
that I have write permissions to the directory that contains
"Groovebinaryfilestore.xss" as the article suggests. (in short I have done
everything the article suggests and it has not fixed the problem.)

I have also completely uninstalled Office Ultimate 2007 and reinstalled.
Nothing has worked. Can anyone provide any other suggestions/solutions?

 

[Mitigation Elf]

Thank you Justin and Frances... I am attempting these solutions and will let
you know. GrooveClean.exe gives me the same system file error <sigh>

 

[Mitigation Elf]

I have done everything suggested and nothing worked. Grooveclean.exe came up
with the same error so I have had to start over with a clean install of my OS.

I am now having problems with my workspaces not downloading all of the tabs
in the workspace yet Groove is telling me that the workspace has downloaded
and is ready to use.

I have recently experienced a similar issue when I have invited someone to a
workspace. They will get all but one of the tabs or something similar.

Any other advice?

Thank you all in advance for your help!

ME

 

[Frances Selkirk [MSFT]]

As I said before, I suggest opening a support incident. This has passed the
point where the problem can be diagnosed without a more in-depth exchange of
information.