Groove 2007 Unable to Contact Provisioning Server

[Melih]

Hello,

Has anyone come across this problem with Groove 2007? We have found other
commentary on the web about this, but they go short of providing the actual
solution.

We are running Windows XP with Groove 2007 that was just installed today.

It seems as if Groove 2007 is getting installed without a provisioning
server being specified. We want to use the Microsoft public server, which I
understand should be http://blugro1gms.groove.microsoft.com/gms.dll.

Interestingly, the Relay Server in my system is specified as
grooveDNS://backwardscompatibility.groove.net

when the research indicates it should be:€
grooveDNS://blugro1relay.groove.microsoft.com

I have no idea where the "backwardscompatibility" is coming from on my
system.

When we go to:
Options->Communications Manager->Network Settings

The spot that this should be entered is grayed out. Either we are missing
where this should be corrected or we have an entirely different problem with
the communications. We have turned off all Firewalls.

We did see that someone mentioned something about port 2492 needing to be
opend, but there wasn't a follow-up post to confirm if this is the problem or
not. Is this on the Firewall (which we have turned off ) or on the Router?

Any feedback would be greatly appreciated.

Thanks.

 

[Jan Talens]

Hi,

Some of our customers encountered this (and similar) problem(s) because
of NOD32 active on their PCs.

They solved the problem by adding Groove.exe to NOD32's IMON
configuration screen, and reboot their PC.

You may need to create a new Groove account once done...

Best regards,

Jan

---------------------------------
Jan Talens
Hommes & Process

http://www.hommesetprocess.com/
http://www.grooveit.biz/

 

[Melih]

Hi Jan,

Thanks for your help. Although, we do need some assistance with the
terminology you mentioned.

What is a NOD32's IMON CONFIGURATION SCREEN? We have seen this in a few
other situations at other websites, but no one seems to actually explain what
the means for the average user who is not technical.

And how exactly does one get to this configuration screen?

Thanks for the help.

 

[Jan Talens]

NOD 32 is an Antivirus software edited by ESET
See http://www.eset.com/

The IMON (Internet Monitor) is a component of NOD 32 antivirus software.
See http://www.eset.com/support/faq1.php?id=1099

If you don't have the NOD32 antivirus software installed, you probably
have other antivirus and firewall software installed. They also might
cause the problem you encounter with Groove.

Deactivate them temporarilly and check how it affects Groove. When doing
so, don't forget to deactivate the Windows XP SP2 firewall

Best regards,
Jan


Melih a écrit :

 

[Gareth Howell]

Hello Melih,
You are right, this is discussed elsewhere, and we have experieinced it as
well with one customer. In all cases I have seen or come across, the culprit
was a virus scanner (apparently there is a virus called groove). In the cases
documented in here the culprit was NOD32, but our customer had the same problem
with McAfee.

The solution is to ensure that your virus scanner knows about groove.exe
and groovemonitor.exe

Regards

Gareth
www.elastictime.com