Groove client will not connect

  • Thread starter Anthony Stewart
  • Start date
A

Anthony Stewart

Hi

I'm trying to use Groove with a business partner over the internet (at his
suggestion) but I cannot make it work. I have port 80 available to the
internet, and there are no proxies to get out - it's just straight out. I do
have a personal firewall, but it is configured to allow all outbound traffic
on all ports - in desperation I switched it off and it made no difference
anyway.

Here are the network diagnostics from Groove, of anyone can understand them!
;-)

System Information
Windows XP : Build Number 5.1.2600
1995 MHz
Physical Memory = 2,046 MB
DNS Name: LT001632.uk.corp.xxxxxx.com
MAC Address: 00-50-56-c0-00-08
IP Address: 192.168.78.1; 192.168.0.1; 172.17.254.1
Presence Information
OnlinePresenceSetting: Show to all users
Anthony Stewart
GrooveNetDirectoryListing: No listing
LocalNetworkDirectoryListing: All contact information
Outbound Communications
Potential Target List: 1 ATTEMPTING_CONNECTIONS
Identity: grooveIdentity://q9m6xb8afbv7d4bpzex4fxjd2c7haxiw@
Resource: grooveIdentityMessage:///IM_Message
MsgsRcvd: 1 MsgsSent: 0 MsgsAcked: 0
MsgsToBeSent: 1 MsgsPndAcks: 0 MsgsDropped: 0
ClientDevice: dpp:///tgvdnajrbgtipkx38jrtzw96nvdptbr5wgp2yh2
PTL Index: 0
WAITING MsgsSent: 0 MsgsAcked: 0 MsgsRequeued: 0
Session State
Connection: Open Protocol: ReadyToSendOpen Session: none
Opened: No Suspended: No
BytesSent: 0
Potential Target List: 2 ATTEMPTING_CONNECTIONS
Identity: grooveIdentity://q9m6xb8afbv7d4bpzex4fxjd2c7haxiw@
Resource: grooveIdentityMessage:///IM_Message
MsgsRcvd: 1 MsgsSent: 0 MsgsAcked: 0
MsgsToBeSent: 1 MsgsPndAcks: 0 MsgsDropped: 0
ClientDevice: dpp:///tgvdnajrbgtipkx38jrtzw96nvdptbr5wgp2yh2
PTL Index: 0
WAITING MsgsSent: 0 MsgsAcked: 0 MsgsRequeued: 0
Session State
Connection: Open Protocol: ReadyToSendOpen Session: none
Opened: No Suspended: No
BytesSent: 0
Inbound Communications
Home Relay Devices
Foreign Relay Devices
Attempting network connections
Device URL: dpp:///tgvdnajrbgtipkx38jrtzw96nvdptbr5wgp2yh2
Active network connections
Idle network connections

I'd be grateful of anyone pointing me in the right direction - I can't for
the life of me figure out why it won't work.

Kind regards

Anthony Stewart
 
A

Anthony Stewart

Hi

Well, I can definitely connect to the Home GMS URL - it produces "Server is
alive".

Telneting to the Device Presence Protocol Server (there is only one)
produces:

c:\> telnet 172.17.254.1 80 [this is obviously the local IP of my PC]

HTTP/1.1 400 Bad Request
Server: Microsoft-IIS/5.1
Date: Thu, 08 Mar 2007 16:05:32 GMT
Content-Type: text/html
Content-Length: 87

<html><head><title>Error</title></head><body>The parameter is incorrect.
</body>
</html>

Connection to host lost.

I also copy the contents of the network settings, in case that's helpful:

Account URL grooveAccount://36p4rfr5tesss7inigyt9eppnr6vf9itvsrcxvi@
Device Presence Protocol Server URL for LT001632 grooveDNS://172.17.254.1
Device URL for LT001632 (This
Computer) dpp:///3b9zyg245jmyy9hstsfcwmcj9jb7jb89aqrf8ts
Home GMS URL http://gms.groove.net/gms.dll
Identity URL grooveIdentity://22fk9dzc8zrfx6dwv5p3bq93npgt8cke@
Network Address for LT001632 (This Computer) grooveDNS://172.17.254.1
Relay Server URL grooveDNS://backwardscompatibility.groove.net
Windows Firewall Status Not enabled


I appreciate your assistance...

Kind regards

Anthony Stewart
 
G

GWON

In your Communications Manager go to Network Settings. In there find your
“Home GMS URLâ€. In a browser make sure you can get to that URL. Also, you
will have a list of Device Presence Protocol Server URLs. Be sure you can
telnet to them on port 80 and get output like below.
To telnet to the servers type something like this:

telnet yourrelay.server.com 80
then hit enter three times to force the error below.

HTTP/1.1 505 HTTP Version Not Supported
Date: Thu, 08 Mar 2007 15:17:23 GMT
Server: Groove-Relay/12.0
Content-Length: 0



Connection to host lost.


If you have trouble with any of these it will be a network issue and should
be solved the same way any network issue would be solved. My money is on
DNS.
 

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