Groove Contact Manager - remove duplicate contacts

[wobmewin]

Does anyone know how to delete duplicate contacts from the Contact Manager in
Groove?

Here's the situation: if I load another user with Groove, the user receives
all the contacts, plus duplicates (and the duplicate warnings to go with
them). I have searched everywhere in vain and cannot find anyone who has
encountered the same problem (and a proper solution). The only thing I can
do to "fake" a cleanup is to rename the duplicate contact and hide it - this
is sloppy and tedious and there has to be a better way. How do you
permanently remove the contact from Contact Manager, without verifying, then
changing the name and hiding it?

I don't know where the contacts are being stored. Where do I find the
central location for contacts?

Any help would be appreciated.

 

[Gregg Johnston [MSFT]]

Hi there,

You can hide contacts in contact manager but you cannot delete them. I
suggest that you alias the duplicate contact and then hide it.

Contacts are stored within your account data and cannot be removed – only
hidden.

Gregg

 

[wobmewin]

Hi Gregg,

Thank you for responding.

I have hidden them and corrected the alias' from my contacts but it doesn't
correct anyone else assigned to the workspaces. All 60 users are getting it.
Or if I bring another user into the worksapce they pull down the original
dups to their known contact list. Starting the cycle over again for the new
Account.

I'm trying to find a more permanent solution. To prevent, at least, new
accounts coming on board from pulling a list of known contacts with dups.
I'm trying to update the list with the proper verified account name. Is
there no way to do this? Or once a dup gets into the system it is there
forever?

Thank You,

Rob

 

[Gregg Johnston [MSFT]]

Hi Rob,

Once it is there, it is there for good and there is no way to permanently
removed it.

Gregg

 

[Avelon]

i have the same problem too , this is how the story goes :

technician formatted the PC with Nor Groove ID(and lost the Digital Fingerprint), and now the PC is back to health and installed the groove.so when i try to create new Nor Groove ID it was successful but when i try to invite Nor Groove new ID into the Workspace. it give you "Unspecified Delivery Error".

however i have try to use GrooveClean.exe to wipe out all the data but is was not working.
and i also try to backup my workspace and manually transfer the file to Nor PC and start from Nor PC but wasnt sync with my PC and i guess it require to invite everyone again and start to download the file again.which i would not want to

please help

*The new Nor Groove ID using the same email address and even use a different email address still not working.