"Groove has encountered an unexpected error and needs to shut down

S

Sandemaman

I am using Groove from the Office 2007 Enterprise Version. Starting a bout 6
weeks ago, it began crashing for now obvious reason, with an error message
saying "Groove has encountered an unexpected error and needs to shut down..."
Sometimes the error report that is generated takes so long that I finally
give up and tell it to cancel. I have repaired Office numerous times, and
uninstalled and reinstalled Office as well. Any improvement is temporary.
Often it will take 15-30 minutes for one of the workspaces to open, if at
all. Otherwise, it will crash with the above error, and then attempt to start
the whole process all over again. It also has not been consistently updating
individual files with the other workspace user as it was doing previously.
How do I get it to behave again?
 
D

Don

I had a similar problem, though the error message was slightly different.
Turns out it was a corrupted File Sharing Workspace. I deleted the workspace
from my machine and had the other person resend to me and that cleared the
problem. I could tell the workspace was corrupt because Groove would launch
fine and crash immediately after starting to sync a particular File Sharing
Workspace. If you don't have any File Sharing Workspaces, it still may be
worth a try to delete the workspace from your machine and have it resent. If
you are the Manager of the workspace, you'll need a workaround to maintain
your Manager status.
 
S

Sandemaman

Thanks for this. I think it's likely that a corrupted file-sharing workspace
is the problem. However, since I am the Manager of the workspace, what kind
of workaround do I need to do on this? Can I switch the manager status to
another user temporarily?
 
D

Don

Sure, elevate someone else to Manager (I'd elevate two people for an extra
margin of safety). Go to their machine and make sure Groove shows them as
manager. Then delete the workspace off the machine that has problems and
re-invite. Another thing to check too before going to all this trouble is to
make sure you are not violating Groove's hard limits on # of File Sharing
Workspaces (it's about 50), the File Sharing Workspace size limit (2GB), and
the Max number of files in a FSW (5,000).

Let us all know if that works for you.
 
A

AliaG

I am having the same problem. One question I have is how might one find out
which FSW is causing the problem? We have 11 FSW's, all w/in the parameters
of folder size/number of files - would I have to go through one by one,
removing and re-downloading? Appreciate help - haven't been able to access
any updated files in Groove for over a week.

~Alia
 
D

Don

AliaG, when you first launch Groove, you will see all of the synchronization
messages pop up near your Groove Systray icon. Lets say you have 5 FSW's,
immediately after starting Groove, you'll see a message - Performing startup
synchronization for workspace "1", then Performing startup synchronization
for workspace "2", etc. BUT, Groove does not always start the
synchronization for the FSW's in the same order, so next time you start
Groove, FSW #3 may sink first, then #1, then #5, etc. So there is no
consistent order, at least as far as I can tell, in the way Groove orders the
startup synchronization of FSW's. So, what you have to do is start Groove
several times and keep track of which workspace has just begun to synchronize
when you get the error message. If you always get your error message when
the same workspace begins to sync, then you've found your problem workspace.
That's how it worked for me.
 

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