Groove Hosted Service - service expectations

[Todd Metzger]

I would like to have proper expectations for support and service levels for
the Hosted Services. (relay, activate.. groove.net etc.)
Is there a web site/email/phone for reporting problems or receiving support/
reporting Hosted service problems?
Is there a service level for server uptime, maintenance outages etc?

I ASSUME our enterprise support agreement for Office is related to the
Groove client..but as the hosted service is a separate charge.and is
independent from the support agreement for client, how do we receive support.

Or is there just no official support?

Thanks for your assistance in clarifying.

Regards,
Todd Metzger

--
--- about our environment for context ---
Mixed Environment
Groove 3.1 , Groove 2007 Clients
Hosted services,
Global user base
Other collaboration products include
Quickr, and Lotus Notes/Domino

 

[Bob Buckland ?:-\)]

Hi Todd,

In general, the MS Discussion groups are peer support. The link below will take you to the one for MS Office Groove.

For MS support there are links in the 'contact us' section of
http://support.microsoft.com

===========
I would like to have proper expectations for support and service levels for
the Hosted Services. (relay, activate.. groove.net etc.)
Is there a web site/email/phone for reporting problems or receiving support/
reporting Hosted service problems?
Is there a service level for server uptime, maintenance outages etc?

I ASSUME our enterprise support agreement for Office is related to the
Groove client..but as the hosted service is a separate charge.and is
independent from the support agreement for client, how do we receive support.

Or is there just no official support?

Thanks for your assistance in clarifying.

Regards,
Todd Metzger >>
--
Please let us know if this has helped you,

Bob Buckland ?
MS Office System Products MVP

LINKS
A. MS Office Groove news/discussion group via newsreader software
news://msnews.microsoft.com/microsoft.public.groove
or
MS Office Groove new/discussion group via browser:
http://microsoft.com/communities/newsgroups/en-us/?dg=microsoft.public.groove


B. MS Office Accounting Community discussion/newsgroups via Web Browser
http://microsoft.com/office/community/en-us/default.mspx
or
Microsoft hosted newsgroups via Outlook Express/newsreader
news://msnews.microsoft.com