W
wedge2k
I have a user who when they go into acrobat and click "email" to email
a PDF to someone. She gets the message "The message has not been
sent." OF COURSE it hasn't been sent. She fills in all the info
she needs then clicks send; nothing happens. She clicks again, and
again, and again; for her she has to click it sometimes 100 times. For
me (i suppose i just have a fast click) have to click it about 10 times
really fast before it will actually send the message. If I attach the
file manually it sends right away.
These are normal users, so more then 1 step is hard for them to
comprehend. It would be great if I could figure out why I have to
click send several times for anything to happen.
I have updated office, and it seemed to fix it temporarily, but it
started doing it after a few hours. If anyone has any suggestions, I
would be greatly appreciative.
Thanks Dustin
Dynamic Graphics Support Team
a PDF to someone. She gets the message "The message has not been
sent." OF COURSE it hasn't been sent. She fills in all the info
she needs then clicks send; nothing happens. She clicks again, and
again, and again; for her she has to click it sometimes 100 times. For
me (i suppose i just have a fast click) have to click it about 10 times
really fast before it will actually send the message. If I attach the
file manually it sends right away.
These are normal users, so more then 1 step is hard for them to
comprehend. It would be great if I could figure out why I have to
click send several times for anything to happen.
I have updated office, and it seemed to fix it temporarily, but it
started doing it after a few hours. If anyone has any suggestions, I
would be greatly appreciative.
Thanks Dustin
Dynamic Graphics Support Team