The usual reason for this is that (a) "Look in" in the AutoText dialog is
set to something other than "All active templates" or (b) you have
overwritten Normal.dot with a document or template that does not contain the
AutoText entries (see “WD2002: Styles and AutoText Are Not Copied to New
Template Based on Normal.dot†at
http://support.microsoft.com/?kbid=291441).
Roslyn said:
The Autotext button on the header & footer toolbar is disabled.... I
tried to reset the toolbar, but it does not fix the problem. Has anyone
heard or seen this problem before? I've never know this to happen.