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Brent Sweet
Hello!
I need to design a spreadsheet that I believe is a little over my head. I
have a list of quality scores from a call center as follows:
Agent Score Supervisor
Bill Smith 89 Jack Rodgers
Tom Jones 95 Jack Rodgers
Bill Smith 95 Jack Rodgers
Willy North 99 Paul Jones
Eric South 92 Paul Jones
I have this list on sheet 2. What I need is sheet 1 to have a box basically
for each supervisor (12 supervisors). Each supervisor has about 20 agents.
Then I want it to index the scores for each individual on that supervisors
team, do a count of how many scores they have and an average. The final
Display would look something like this
Supervisor: Jack Rodgers
Agent Count Average 1 2 3 4 5 6 7 8 9 10
11 12
Bill Smith 2 92 89 95
Tom Jones 1 95 95
Supervisor: Paul Jones
Agent Count Average 1 2 3 4 5 6 7 8 9 10
11 12
Willy North 1 99 99
Eric South 1 92 92
Can someone please help me get started with this? I have no idea how to get
excel to do these lookups.
Thanks,
Brent Sweet
I need to design a spreadsheet that I believe is a little over my head. I
have a list of quality scores from a call center as follows:
Agent Score Supervisor
Bill Smith 89 Jack Rodgers
Tom Jones 95 Jack Rodgers
Bill Smith 95 Jack Rodgers
Willy North 99 Paul Jones
Eric South 92 Paul Jones
I have this list on sheet 2. What I need is sheet 1 to have a box basically
for each supervisor (12 supervisors). Each supervisor has about 20 agents.
Then I want it to index the scores for each individual on that supervisors
team, do a count of how many scores they have and an average. The final
Display would look something like this
Supervisor: Jack Rodgers
Agent Count Average 1 2 3 4 5 6 7 8 9 10
11 12
Bill Smith 2 92 89 95
Tom Jones 1 95 95
Supervisor: Paul Jones
Agent Count Average 1 2 3 4 5 6 7 8 9 10
11 12
Willy North 1 99 99
Eric South 1 92 92
Can someone please help me get started with this? I have no idea how to get
excel to do these lookups.
Thanks,
Brent Sweet