Help not available

[Jeff G.]

Whenever one of my users tries to acces Help in Visio 2002
Pro, he gets the following error:

Error "Object doesn't support this property or method"
mkMSITStore:C:\Program%20Files\Microsoft%20Office\Visio10
\1033\Help\Visio.chm::/VM_Main_Help_Topic1.htm

Do you want to continue running scripts on this page?

Clicking "Yes" does not bring up Help.

 

[al elund]

so is the visio.chm file in that subdirectory?

 

[Jeff Ghitelman]

Thanks for the reply....

yes it is....

 

[Pete Lees]

Jeff,

Whenever one of my users tries to acces Help in Visio 2002
Pro, he gets the following error:

Error "Object doesn't support this property or method"
mkMSITStore:C:\Program%20Files\Microsoft%20Office\Visio10
\1033\Help\Visio.chm::/VM_Main_Help_Topic1.htm

Do you want to continue running scripts on this page?

Clicking "Yes" does not bring up Help.

I think the cause of the problem may be a broken ActiveX control,
hhctrl.ocx, which provides the navigation facilities in many help
files. A number of recent Microsoft patches and service packs are
known to break the registry entries for this control, including
security patches for Internet Explorer and Service Pack 4 for Windows
2000.

If the user is running any version of Windows other than Windows 2000
SP4, he or she may be able to fix the problem by installing Critical
Update 811630, which is available from here:

http://support.microsoft.com/?kbid=811630

If the user is running Windows 2000 SP4, the fix is to run the
following two commands from a command prompt:

regsvr32 /u <drive>:/winnt/system32/hhctrl.ocx
regsvr32 <drive>:/winnt/system32/hhctrl.ocx

The first command unregisters the HTML Help ActiveX control, and the
second re-registers it.

If the user continues to have problems then here are a fairly standard
set of troubleshooting exercises:

1) Use MJ's Help Diagnostics to check that the HTML Help viewer
components are properly installed and registered on the machine.

http://helpware.net/downloads/index.htm#MJs

2) Delete the file hh.dat, which should be in a subdirectory of
\Windows, \Winnt or \Documents and Settings, depending on the version
of Windows.

This is a database file that saves such session information as the
window position and favorites for the HTML Help viewer. If the file
has been corrupted then .chm files may behave erratically. Windows
will automatically re-create the file when you next open any .chm
file.

3) Empty the Temporary Internet Files (TIF) directory. A full TIF
directory can cause HTML Help files to misbehave.

4) If the user is running Windows XP, see the following page for
further guidance on how to resolve Help problems:

http://www.kellys-korner-xp.com/xp_h.htm

 

[Jeff G.]

Pete:

Thanks for your prolific response.

My user is running Windows 2000 SP3 and emptied his
Temporary Internet File store, deleted HH.dat and ran MJ's
Help Diagnostics.

I still get that nasty error message, but Visio Help is
then available for searching.

In MJ's Help Diagnostics report, I see *** File Not Found:
advpack.dll

This file does exist in C:\WINNT\System32. I tried to
unregister it and REGSVR32 returns the following error:

"c:\winnt\system32\advpack.dll was loaded, but the
DllUnregisterServer entry point was not found.

DllUnregisterServer may not be exported , or a corrupt
version of c:\winnt\system32\advpack.dll may be in memory.
Consider using PView to detect and remove it."

Not having acces to PView, I used Task Manager to see if
it was a running process, but I could not locate ADVPACK.

Any other thoughts??

Thanks much
Jeff

 

[David Campbell]

I am having this same problem. It happens when I run a
repair of a Windows XP Pro installation, then reapply
Service Pack 1. I am not sure which of these breaks the
help system, but I will try to find out. This procedure
is necessary for our creation of hard disk images on
different machines and is less than ideal, but it seems
to only break a few things. I have tried applying the
latest service pack to Internet Explorer and all the
mentioned replies. Let me know if anyone has resolved it.

David Campbell
Seattle Central Community College

 

[Syed Raza]

-----Original Message-----
Whenever one of my users tries to acces Help in Visio 2002
Pro, he gets the following error:

Error "Object doesn't support this property or method"
mkMSITStore:C:\Program%20Files\Microsoft% 20Office\Visio10
\1033\Help\Visio.chm::/VM_Main_Help_Topic1.htm

Do you want to continue running scripts on this page?

Clicking "Yes" does not bring up Help.
.