Help! Office won't open

N

nikachu

Hello.. as many people in here I've been having problems opening
office. I tried disabling fonts, reinstalling office and nothing. If
anybody can help me out I'd really appreciate the help :). Not sure if
the log will help but here it is:

Thanks

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2007-04-17 21:32:58 -0700
Application Name: Microsoft Word
Application Version: 11.3.0.060914
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa74
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x96b7aa74 in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aa74)
# 2 0x96b79580 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029580)
# 3 0x96b6ae54 in __eFOGetName + 0x00000284 (ATS + 0x0001ae54)
# 4 0x96b6aba8 in _FOGetName + 0x0000005C (ATS + 0x0001aba8)
# 5 0x960edc78 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00079c78)
# 6 0x975cbac0 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x00000178
(HIToolbox + 0x001fcac0)
# 7 0x975cac2c in __Z20BuildFontNamesRecordmsm + 0x00000068
(HIToolbox + 0x001fbc2c)
# 8 0x975cb6a8 in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C
(HIToolbox + 0x001fc6a8)
# 9 0x974edce0 in __Z23_CreateStandardFontMenuP8MenuDatatsmPm +
0x00000054 (HIToolbox + 0x0011ece0)
# 10 0x005a1ca0 in (MCPZ.stb + 0x00030d10)
# 11 0x005a175c in (MCPZ.stb + 0x000307cc)
# 12 0x0057f0f8 in (MCPZ.stb + 0x0000e168)
# 13 0x0057f08c in (MCPZ.stb + 0x0000e0fc)
# 14 0x005a16d8 in (MCPZ.stb + 0x00030748)
# 15 0x005a1658 in (MCPZ.stb + 0x000306c8)
# 16 0x0203d828 in (Microsoft Word + 0x0001ddc8)
# 17 0x02022c9c in (Microsoft Word + 0x0000323c)
# 18 0x02020320 in (Microsoft Word + 0x000008c0)
# 19 0x01023460 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x02020074 in (Microsoft Word + 0x00000614)
# 21 0x02b06c0c in (Microsoft Word + 0x00ae71ac)

PPC Thread State:
srr0: 0x96b7aa74 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96b79580 ctr: 0x9011c160 mq:0x00000000
r0: 0x0000001f r1: 0xbfffe110 r2: 0x00000040 r3:0x00000009
r4: 0x00000000 r5: 0x00000000 r6: 0x0000002d r7:0x0126adb6
r8: 0x00405000 r9: 0xff10b133 r10: 0x00000001 r11:0x00e65db6
r12: 0x00375ee8 r13: 0x0316d64c r14: 0x0316d618 r15:0x00000003
r16: 0xbffff538 r17: 0x00000000 r18: 0xbfffe418 r19:0xbfffe41c
r20: 0xbfffe414 r21: 0xbfffe378 r22: 0xbfffe364 r23:0xbfffe368
r24: 0x0178812c r25: 0x00375ee0 r26: 0x065bf170 r27:0x00000009
r28: 0x00375ee0 r29: 0x065bf1c4 r30: 0x065bf1be r31:0x96b792ec


Thread 1:

# 1 0x90012808 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib
+ 0x00012808)
# 2 0x9000d9f8 in _nanosleep + 0x00000078 (libSystem.B.dylib +
0x0000d9f8)
# 3 0x9002da28 in _sleep + 0x00000048 (libSystem.B.dylib +
0x0002da28)
# 4 0x0177115c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x01770628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x01770754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x01771234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)

PPC Thread State:
srr0: 0x90012808 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9f8 ctr: 0x90012800 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00000932 r10: 0x2f127a93 r11:0xa000470c
r12: 0x90012800 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x0178102c
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d990


Thread 2:

# 1 0x8fe267e8 in _mach_msg_trap + 0x00000008 (dyld + 0x000267e8)
# 2 0x8fe31ff4 in _mach_msg + 0x00000038 (dyld + 0x00031ff4)
# 3 0x8fe162c8 in _server_loop + 0x00000088 (dyld + 0x000162c8)
# 4 0x8fe160f8 in _start_debug_thread + 0x00000144 (dyld +
0x000160f8)

PPC Thread State:
srr0: 0x8fe267e8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe31ff4 ctr: 0x8fe1a72c mq:0x00000000
r0: 0xffffffe1 r1: 0x06605cf0 r2: 0x00000000 r3:0x06605d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x8caf4334
r12: 0x8fe1a72c r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x06605dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x06605d90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16254


Loaded modules:

0: Microsoft Word (11.3.0.060914 Reg=English Loc=0x0409): /
Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.3.0.060914 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.3.0.060914 Reg=English Loc=0x0000): /Applications/
Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.3.0.060914 Reg=English Loc=0x0000): /Applications/
Microsoft Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.3.0.060914 Reg=English Loc=0x0409): /
Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.2.4.060425 Reg=English Loc=0x0000): /Applications/
Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.3.0.060914 Reg=English Loc=0x0409): /
Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.2.4.060510 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2004/Office/Microsoft OLE
8: Accelerate: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Accelerate
9: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
10: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
11: libmx.A.dylib: /usr/lib/libmx.A.dylib
12: DVComponentGlue: /System/Library/Frameworks/
DVComponentGlue.framework/Versions/A/DVComponentGlue
13: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vImage.framework/Versions/A/vImage
14: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/vecLib
15: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
16: dyld: /usr/lib/dyld
17: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
18: CoreFoundation: /System/Library/Frameworks/
CoreFoundation.framework/Versions/A/CoreFoundation
19: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
20: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/
Versions/A/AudioToolbox
21: OSServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
22: CoreServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/CoreServices
23: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/SecurityHI.framework/Versions/A/SecurityHI
24: DiskArbitration: /System/Library/PrivateFrameworks/
DiskArbitration.framework/Versions/A/DiskArbitration
25: ApplicationServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/ApplicationServices
26: HIServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
27: DesktopServicesPriv: /System/Library/PrivateFrameworks/
DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
28: libCSync.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
29: SystemConfiguration: /System/Library/Frameworks/
SystemConfiguration.framework/Versions/A/SystemConfiguration
30: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Help.framework/Versions/A/Help
31: libPSRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
32: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/
SpeechRecognition
33: SpeechSynthesis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
SpeechSynthesis.framework/Versions/A/SpeechSynthesis
34: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
35: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
36: libbsm.dylib: /usr/lib/libbsm.dylib
37: ColorSync: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
38: NavigationServices: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/NavigationServices.framework/Versions/A/
NavigationServices
39: OpenScripting: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
40: Security: /System/Library/Frameworks/Security.framework/Versions/A/
Security
41: CFNetwork: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
42: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
43: LangAnalysis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
44: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/
A/CoreAudio
45: libcups.2.dylib: /usr/lib/libcups.2.dylib
46: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/
Bom
47: FindByContent: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
FindByContent.framework/Versions/A/FindByContent
48: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
49: libz.1.dylib: /usr/lib/libz.1.dylib
50: AE: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/AE.framework/Versions/A/AE
51: SearchKit: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
52: libRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
53: libPDFRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
54: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Ink.framework/Versions/A/Ink
55: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/
Carbon
56: CoreGraphics: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
57: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/A/Print
58: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
59: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
60: PrintCore: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
PrintCore.framework/Versions/A/PrintCore
61: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
62: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
63: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
64: LaunchServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LaunchServices.framework/Versions/A/LaunchServices
65: libCGATS.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
66: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
67: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/WebServicesCore.framework/Versions/A/
WebServicesCore
68: QD: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/QD.framework/Versions/A/QD
69: CarbonCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
70: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/
A/QuickTime
71: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
72: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
73: ATS: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ATS.framework/Versions/A/ATS
74: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/
vecLib
75: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/
A/AudioUnit
76: HTMLRendering: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
77: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox

Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7450), Number: 1, Speed: 1499 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1280 x 854, depth = 32, ltbr = 0, 0, 854, 1280

Microsoft Application Information:
Error Reporting UUID: A462D5BE-ED58-11DB-AFC4-001124301384
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 17
 
L

little_creature

Hello,
Things are not so hot as they could appear. There are a lot of people
willing to help...

Reinstalling office will hardly solve any problem.
I would suggested for the start:

1. update office to 11.3.4
http://www.microsoft.com/mac/downloads.aspx

2. Repair disk permition

3. try to start office and see/tell us what happens

Just another Q, did the office work before?
 
N

nikachu

Thanks for your help. Office was working ok until a few days. Now
after reinstalling the actual OS office works.
Yay!
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

HELP!!!! 0
Word, Excel, PP crash on start, Entourage OK - MS Office 2004 Mac 6
Crashes on MS Word 2008 1
Excel/Powerpoint/Word crash on startup 1
Office 2008 (specifically, Excel/Word/Powerpoint) crash on startup 7
Problem opening Word for Mac in Imac 0
Powerpoint Crashes when started 0
Arabic text in Word 1

Top