HELP - OFFICE XP Installation Hangs

[guymath]

I tried the Cleanup utility and removed Office settings. Upon reinstall,
setup again hung at "Installing ODBC Components". Could this be beacuse my
installation disk is damaged (there are some scratches on it). I copied the
CD but got the same problem.

I am tearing my hair out over this and am at a loss as to what to do.

I appreciate your efforts and thoughts.

 

[Ajith]

Please try installing under a different user account with admin privilege.

good luck

 

[Ajith]

Please try installing under a different user account with admin privilege.

good luck

 

[Ajith]

Please try installing under a different user account with admin privilege.

good luck

 

[Ajith]

Please try installing under a different user account with admin privilege.

good luck

 

[Ajith]

Please try installing under a different user account with admin privilege.

good luck

 

[guymath]

I tried under several different accounts including original admin account.
Still hangs.

Strange thing is that after it hangs and I stop cancel installation, the
programs work and the icons are the normal Office iconst but they eventually
disappear (the icons all go to the generic exe icon instead of the Word icons)

 

[guymath]

I tried under several different accounts including original admin account.
Still hangs.

Strange thing is that after it hangs and I stop cancel installation, the
programs work and the icons are the normal Office iconst but they eventually
disappear (the icons all go to the generic exe icon instead of the Word icons)

 

[guymath]

I tried under several different accounts including original admin account.
Still hangs.

Strange thing is that after it hangs and I stop cancel installation, the
programs work and the icons are the normal Office iconst but they eventually
disappear (the icons all go to the generic exe icon instead of the Word icons)

 

[guymath]

I tried under several different accounts including original admin account.
Still hangs.

Strange thing is that after it hangs and I stop cancel installation, the
programs work and the icons are the normal Office iconst but they eventually
disappear (the icons all go to the generic exe icon instead of the Word icons)

 

[guymath]

I tried under several different accounts including original admin account.
Still hangs.

Strange thing is that after it hangs and I stop cancel installation, the
programs work and the icons are the normal Office iconst but they eventually
disappear (the icons all go to the generic exe icon instead of the Word icons)

 

[Ajith]

Please try to copy the reg keys from a good computer and import it on the
problemmatic machine.
HKEY_CURRENT_USER\Software\ODBC
HKEY_LOCAL_MACHINE\SOFTWARE\ODBC

If it still fails, I would like to see a verbose logs of the installation.
Start > run>X:\setup.exe /L*V c:\offxp.log
After it hangs, Please send me the offxp.log file from C:\ drive.
As its verbose logs, its gonna be huge. pls send it to (e-mail address removed)

thanks,
Ajith

 

[Ajith]

Please try to copy the reg keys from a good computer and import it on the
problemmatic machine.
HKEY_CURRENT_USER\Software\ODBC
HKEY_LOCAL_MACHINE\SOFTWARE\ODBC

If it still fails, I would like to see a verbose logs of the installation.
Start > run>X:\setup.exe /L*V c:\offxp.log
After it hangs, Please send me the offxp.log file from C:\ drive.
As its verbose logs, its gonna be huge. pls send it to (e-mail address removed)

thanks,
Ajith

 

[Ajith]

Please try to copy the reg keys from a good computer and import it on the
problemmatic machine.
HKEY_CURRENT_USER\Software\ODBC
HKEY_LOCAL_MACHINE\SOFTWARE\ODBC

If it still fails, I would like to see a verbose logs of the installation.
Start > run>X:\setup.exe /L*V c:\offxp.log
After it hangs, Please send me the offxp.log file from C:\ drive.
As its verbose logs, its gonna be huge. pls send it to (e-mail address removed)

thanks,
Ajith

 

[Ajith]

Please try to copy the reg keys from a good computer and import it on the
problemmatic machine.
HKEY_CURRENT_USER\Software\ODBC
HKEY_LOCAL_MACHINE\SOFTWARE\ODBC

If it still fails, I would like to see a verbose logs of the installation.
Start > run>X:\setup.exe /L*V c:\offxp.log
After it hangs, Please send me the offxp.log file from C:\ drive.
As its verbose logs, its gonna be huge. pls send it to (e-mail address removed)

thanks,
Ajith

 

[Ajith]

Please try to copy the reg keys from a good computer and import it on the
problemmatic machine.
HKEY_CURRENT_USER\Software\ODBC
HKEY_LOCAL_MACHINE\SOFTWARE\ODBC

If it still fails, I would like to see a verbose logs of the installation.
Start > run>X:\setup.exe /L*V c:\offxp.log
After it hangs, Please send me the offxp.log file from C:\ drive.
As its verbose logs, its gonna be huge. pls send it to (e-mail address removed)

thanks,
Ajith

 

[guymath]

I will try your suggestions but will not be able to do it until this weekend
as my son took the machine to school. I am having him bring it back this
weekend.

Based upon Mary Sauer's reply I checked the registry keys on a machine where
Office is working fine and the problem machine. The Software \OBDC keys were
the same on both. The Software\ODBC keys were identical except that the
problem machine has threeextra keys in the first section. Two of the extra
entires referred to a CBA thingamajig and a specific directory that was empty
on C: (C:\CBA if memory serves). I deleted those keys and tried to reinstall
and it hung again. The third entry wwa part of a Dreamweaver setup (I think
that is a program my son uses in school) so I left it there in order not to
screw up that program.

I really appreciate your taking the time to help me. I will get the Verbose
log to you sometime over the weekend.

Thanks,
Mike

 

[guymath]

I will try your suggestions but will not be able to do it until this weekend
as my son took the machine to school. I am having him bring it back this
weekend.

Based upon Mary Sauer's reply I checked the registry keys on a machine where
Office is working fine and the problem machine. The Software \OBDC keys were
the same on both. The Software\ODBC keys were identical except that the
problem machine has threeextra keys in the first section. Two of the extra
entires referred to a CBA thingamajig and a specific directory that was empty
on C: (C:\CBA if memory serves). I deleted those keys and tried to reinstall
and it hung again. The third entry wwa part of a Dreamweaver setup (I think
that is a program my son uses in school) so I left it there in order not to
screw up that program.

I really appreciate your taking the time to help me. I will get the Verbose
log to you sometime over the weekend.

Thanks,
Mike

 

[guymath]

I will try your suggestions but will not be able to do it until this weekend
as my son took the machine to school. I am having him bring it back this
weekend.

Based upon Mary Sauer's reply I checked the registry keys on a machine where
Office is working fine and the problem machine. The Software \OBDC keys were
the same on both. The Software\ODBC keys were identical except that the
problem machine has threeextra keys in the first section. Two of the extra
entires referred to a CBA thingamajig and a specific directory that was empty
on C: (C:\CBA if memory serves). I deleted those keys and tried to reinstall
and it hung again. The third entry wwa part of a Dreamweaver setup (I think
that is a program my son uses in school) so I left it there in order not to
screw up that program.

I really appreciate your taking the time to help me. I will get the Verbose
log to you sometime over the weekend.

Thanks,
Mike

 

[guymath]

I will try your suggestions but will not be able to do it until this weekend
as my son took the machine to school. I am having him bring it back this
weekend.

Based upon Mary Sauer's reply I checked the registry keys on a machine where
Office is working fine and the problem machine. The Software \OBDC keys were
the same on both. The Software\ODBC keys were identical except that the
problem machine has threeextra keys in the first section. Two of the extra
entires referred to a CBA thingamajig and a specific directory that was empty
on C: (C:\CBA if memory serves). I deleted those keys and tried to reinstall
and it hung again. The third entry wwa part of a Dreamweaver setup (I think
that is a program my son uses in school) so I left it there in order not to
screw up that program.

I really appreciate your taking the time to help me. I will get the Verbose
log to you sometime over the weekend.

Thanks,
Mike