Help Required - Outlook 2003


Anand N [MVP]


Whenever I open Outlook 2003, I am getting a dialog box which displays the
following message:

Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience

When I click Debug it displays a message box with the following error

"The instruction at "0x3007e993" referenced memory at "0x0000000:. The
memory could not be read"

When I click No it Visual Studio JIT debugger pops up.

I uninstalled and installed several times but still the problem persists.

Is there any regsitry entry that I've to modify/delete?

Anand N
Microsoft MVP

Anand N
Microsoft MVP



neo [mvp outlook]

Try creating a new mail profile via the mail applet in the control panel.
(don't copy the existing one since the location of memory indicates a
possible registry corruption in regards to the mail account definition.)

If the new profile doesn't solve it, can you send me the bucket number (look
in your event logs). I might be able to run this by someone in MS to see
what is up.

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