help! unable to find file DLL

M

mad

my husband and I share the home pc logging in with
different user names at startup.
for some strange reason, while my outlook work perfectly
well, his side started two day ago to act up.
as he tries to open the program the error message

"impossible to display the folder, impossible to access
the specified path for the folder. impossible to find the
file DLL of information service. impossible to load the
information service PSTPRX.DLL. ensure the service is
installed and correctly configured" (please forgive me as
this is a litleral translation - our system is in italian.

the strange thin is that we naver changed any settings
and all was working well up until two days ago. (we have
Windows xp and office xp with front page -2002)
we tried reinstalling the whole office package but didn't
work, and also the "add new email account" command is not
in the Tools menu. basically it doesn't work!

anybody can give us a hand?

please?

thanks much!!
..
 
M

Milly Staples [MVP - Outlook]

http://support.microsoft.com/default.aspx?scid=kb;en-us;293058&Product=ol2002

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, mad asked:

| my husband and I share the home pc logging in with
| different user names at startup.
| for some strange reason, while my outlook work perfectly
| well, his side started two day ago to act up.
| as he tries to open the program the error message
|
| "impossible to display the folder, impossible to access
| the specified path for the folder. impossible to find the
| file DLL of information service. impossible to load the
| information service PSTPRX.DLL. ensure the service is
| installed and correctly configured" (please forgive me as
| this is a litleral translation - our system is in italian.
|
| the strange thin is that we naver changed any settings
| and all was working well up until two days ago. (we have
| Windows xp and office xp with front page -2002)
| we tried reinstalling the whole office package but didn't
| work, and also the "add new email account" command is not
| in the Tools menu. basically it doesn't work!
|
| anybody can give us a hand?
|
| please?
|
| thanks much!!
| .
 
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