help w/uninstalling Microsoft Office Standard Trial Edition

Q

qquirks

Recently purchased laptop with MS Office 60-day Trial and Assistant packaged
on it. Have own genuine copy I want to install from my disks. But can find no
way to delete Trial software. Occupies a bunch of space on my HD. Not in
Add/Remove Programs. Don't want to install my copy with the Trial copy still
on and taking up resources on Hard Drive. HELP!!!
 
J

JoAnn Paules [MVP]

You should have uninstalled the trial version before you installed the full
version. Did you look in Add/Remove software?
 
Q

qquirks

Sorry, Jo Ann Paules, I did not make the situation clear enough. I have never
installed either copy, the Office 2003 Trial or my Office 2003 copy from my
disks.
I have heard others complain about this trial software interfering with
their copies of Office being installed before. I desparately need to install
my copy of Office. The Office Trial has never been installed and is not
listed in Add/Remove programs, nor does it show up running the msicuu2.exe
mentioned by you under other posts here. Trial Assistant does, and I deleted
that with Add/Remove.

What remains on my Hard Drive is in SWSETUP, two Folders called OffTriW,
3.02MB PLOOff03Tri, 1.91MB, and a 228MB folder called Preload. Then Under
Program Files, there is a 2.82MB folder called Office Trial Wizard. That's
what
I'm trying to get off my Hard Drive so I can install my copy of Office 2003
and not
have any problems with installation or corrupting Microsoft Installer or
corrupting
my registry. So far it seems no one at either Microsoft or HP knows how to
remove
this trial software I didn't want in the first place.

HELP, please, as I must do some Excel and Word work soon!!!!! -- qquirks

JoAnn Paules said:
You should have uninstalled the trial version before you installed the full
version. Did you look in Add/Remove software?

--

JoAnn Paules
MVP Microsoft [Publisher]




qquirks said:
Recently purchased laptop with MS Office 60-day Trial and Assistant
packaged
on it. Have own genuine copy I want to install from my disks. But can find
no
way to delete Trial software. Occupies a bunch of space on my HD. Not in
Add/Remove Programs. Don't want to install my copy with the Trial copy
still
on and taking up resources on Hard Drive. HELP!!!
Click to expand...
Click to expand...
 
J

JoAnn Paules [MVP]

I've deleted it but I am fairly certain I used Add/Remove Programs. It's
been a while since then and that's the way I would do it.

Did you try Windows Installer Cleaner?
http://support.microsoft.com/?id=290301

Use this tool carefully.

--

JoAnn Paules
MVP Microsoft [Publisher]




qquirks said:
Sorry, Jo Ann Paules, I did not make the situation clear enough. I have
never
installed either copy, the Office 2003 Trial or my Office 2003 copy from
my
disks.
I have heard others complain about this trial software interfering with
their copies of Office being installed before. I desparately need to
install
my copy of Office. The Office Trial has never been installed and is not
listed in Add/Remove programs, nor does it show up running the msicuu2.exe
mentioned by you under other posts here. Trial Assistant does, and I
deleted
that with Add/Remove.

What remains on my Hard Drive is in SWSETUP, two Folders called OffTriW,
3.02MB PLOOff03Tri, 1.91MB, and a 228MB folder called Preload. Then Under
Program Files, there is a 2.82MB folder called Office Trial Wizard.
That's
what
I'm trying to get off my Hard Drive so I can install my copy of Office
2003
and not
have any problems with installation or corrupting Microsoft Installer or
corrupting
my registry. So far it seems no one at either Microsoft or HP knows how to
remove
this trial software I didn't want in the first place.

HELP, please, as I must do some Excel and Word work soon!!!!! -- qquirks

JoAnn Paules said:
You should have uninstalled the trial version before you installed the
full
version. Did you look in Add/Remove software?

--

JoAnn Paules
MVP Microsoft [Publisher]




qquirks said:
Recently purchased laptop with MS Office 60-day Trial and Assistant
packaged
on it. Have own genuine copy I want to install from my disks. But can
find
no
way to delete Trial software. Occupies a bunch of space on my HD. Not
in
Add/Remove Programs. Don't want to install my copy with the Trial copy
still
on and taking up resources on Hard Drive. HELP!!!
Click to expand...
Click to expand...
Click to expand...
 
Q

qquirks

qquirks said:
Recently purchased laptop with MS Office 60-day Trial and Assistant packaged
on it. Have own genuine copy I want to install from my disks. But can find no
way to delete Trial software. Occupies a bunch of space on my HD. Not in
Add/Remove Programs. Don't want to install my copy with the Trial copy still
on and taking up resources on Hard Drive. HELP!!!
Click to expand...
 
Q

qquirks

Dear JoAnn, that does not help, because as I indicated, this Trial software
has never been installed and there is nothing in Add/Remove to hit; OK? Clear?
I tried running the Windows Installer Cleaner, as I said before, and nothing
with the name Trial appears on it, I guess because there has been no install.
There is nothing in the Microsoft.com website that pops up when you run a
search
for uninstall Microsoft Office Standard Edition Trial. The only thing in the
knowledge
base that shows up is how to convert this trial. It's seems really odd to me
that
Microsoft and HP would install a product on a laptop that can't be removed
safely.
There is no uninstaller I can find in any of the folders that I mentioned
that are sitting on my Hard Drive under SWSETUP or Progam Files.
This trial software is just sitting on my brand new laptop with no way to
uninstall it safely, HP and Microsoft seemingly don't know how, and I can't
install my genuine copy of Office 2003 until it's gone. Any resources or
suggestions to try that you know of??? Thanks


JoAnn Paules said:
I've deleted it but I am fairly certain I used Add/Remove Programs. It's
been a while since then and that's the way I would do it.

Did you try Windows Installer Cleaner?
http://support.microsoft.com/?id=290301

Use this tool carefully.

--

JoAnn Paules
MVP Microsoft [Publisher]




qquirks said:
Sorry, Jo Ann Paules, I did not make the situation clear enough. I have
never
installed either copy, the Office 2003 Trial or my Office 2003 copy from
my
disks.
I have heard others complain about this trial software interfering with
their copies of Office being installed before. I desparately need to
install
my copy of Office. The Office Trial has never been installed and is not
listed in Add/Remove programs, nor does it show up running the msicuu2.exe
mentioned by you under other posts here. Trial Assistant does, and I
deleted
that with Add/Remove.

What remains on my Hard Drive is in SWSETUP, two Folders called OffTriW,
3.02MB PLOOff03Tri, 1.91MB, and a 228MB folder called Preload. Then Under
Program Files, there is a 2.82MB folder called Office Trial Wizard.
That's
what
I'm trying to get off my Hard Drive so I can install my copy of Office
2003
and not
have any problems with installation or corrupting Microsoft Installer or
corrupting
my registry. So far it seems no one at either Microsoft or HP knows how to
remove
this trial software I didn't want in the first place.

HELP, please, as I must do some Excel and Word work soon!!!!! -- qquirks

JoAnn Paules said:
You should have uninstalled the trial version before you installed the
full
version. Did you look in Add/Remove software?

--

JoAnn Paules
MVP Microsoft [Publisher]




Recently purchased laptop with MS Office 60-day Trial and Assistant
packaged
on it. Have own genuine copy I want to install from my disks. But can
find
no
way to delete Trial software. Occupies a bunch of space on my HD. Not
in
Add/Remove Programs. Don't want to install my copy with the Trial copy
still
on and taking up resources on Hard Drive. HELP!!!
Click to expand...
Click to expand...
Click to expand...
 
M

Mary Sauer

Is the trial version on your recovery disk? Might try using it to remove the
trial.
 
Q

qquirks

Dear Beth:
What I see on my Hard Drive is the following under My Computer, c: Local
Disk (this is XP Pro, after removing the only entry in Add/Remove Programs, a
7MB entry called Office Trial Assistant:
c: SWSETUP
1. a folder called OffTriW, 3.02MB, you open it, and yes there are all kinds
of files in there, but no uninstaller
2. a folder called PLOff03Tri, 1.91MB (yes, there are files in there, no
uninstaller
3. a folder called Preload, 228MB, with subfolders called Office03Tri and
Office11del, but no uninstallers
c: Program Files, a folder called Microsoft Office Trial Wizard, 2.82MB, with
all kinds of files, but no uninstaller.
That's what like to uninstall safely without corrupting the system before I
install
my genuine copy from disks. So far I haven't been able to get an answer
from HP Support or Microsoft.
Thanks for any help!
 
Q

qquirks

Sorry, Beth. Need to add there is a Startup Entry under All Programs, Microsoft
Office, submenu Try Microsoft Office for 60 Days, but no uninstaller. I'm
really stuck
and would appreciate any help.
 
B

Beth Melton

What do you mean by "removing the only entry in Add/Remove Programs"?

If it isn't installed then there really isn't a way to uninstall it.
It sounds like what you are seeing are the installation files for the
trial version. I suspect since you purchased it this way the files are
part of the image HP used.

Have you considered installing the trial and then turn around and
uninstalling it? I'm wondering if that would trigger the clean up of
the installation files. That's what I would try anyway. If it doesn't
work then after uninstalling you're almost right back to where you
started. There will be a few files and Registry entries that won't be
cleaned up when you uninstall but they are needed for your retail
version anyway and any paths that would need to be corrected will be
corrected by your retail Office installation.

Although if all you have are the installation files then it could just
be a matter of deleting them since, again, if it isn't installed then
there isn't anything to uninstall.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
B

Beth Melton

As I noted in another post, why not use the "Try Microsoft Office for
60 days" command and install the trial version? I suspect that the
installation will clean up the installation files you are seeing and
then you will have an means to uninstall the trial version after it's
installed. If it doesn't work after uninstalling then you'd be about
in the same place you started and if it does work then you found the
solution.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
Top