Hi Wendy,
WORKAROUND
To work around this problem, use one of the following methods, depending on
your situation.
Method 1: Confirm that your e-mail server settings are correct
For information about the correct settings for your e-mail server, contact
your Internet service provider (ISP) or system administrator.
Note Some ISPs do not permit message routing through another SMTP server
while you are connected to their network. To resolve this problem, replace
the SMTP server for the other ISP or the other e-mail account with the SMTP
server that is associated with the ISP that you use to connect to the
Internet.
If you notice that your account settings have been changed to "Localhost"
in the Post Office Protocol (POP) server settings and "account name/pop
server name" in the Account Name box on the Server tab and you are using
Trend Micro PC-cillin antivirus software, disable the POP3 Scan feature
(Pop3trap.exe) of the Trend PC-cillin software. To do this, follow these
steps:
In the notification area of the taskbar, double-click the PC-cillin icon.
Click to clear the Enable POP3 Scan check box.
Reconfigure your POP3 e-mail account in Outlook with the correct settings.
Additionally, it has also been reported that you may have to turn off the
PC-cillin Web-Filter option, the Web Security option, and the Enable POP3
Scan option.
Method 2: Check the configuration of your firewall software
Configure your firewall software to grant access to the Internet for the
following files:
For Outlook Express: Msimn.exe
For Outlook: Outlook.exe
By default, most e-mail clients have to have outbound access on port 110
and inbound access on port 25. For more information about the ports that
communicate with your e-mail server, contact your ISP or system
administrator.
Firewall software that has been known to cause this problem includes
products by the following vendors:
McAfee
Symantec
ZoneLabs
Cisco
Cygate
Sonicwall
Freedom Security Zero Knowledge
McAfee Personal Firewall
Check your configuration settings in the McAfee Personal Firewall program
and make sure that Microsoft Outlook or Microsoft Outlook Express has full
access.
For more information about how to configure McAfee Personal Firewall, visit
the following McAfee Web site:
http://www.mcafee.com
Alternatively, you can remove and reinstall the McAfee Personal Firewall
program. The reinstallation process recreates the program signature file
that is used by the firewall. Additionally, this process makes sure that
both Outlook and Outlook Express are included in the list of programs where
Internet access is permitted.
Norton Personal Firewall (Symantec)
If you are running Norton Personal Firewall 2002, Norton Internet Security,
or Norton SystemWorks software by Symantec, remove your Norton Person
Firewall or Norton Internet Security software. If the problem is resolved,
you can reinstall your Norton software and the problem should not happen
again.
For Further Information : Microsoft Knowledge Base Article - 813514
Please let me know has this helped You...
Thank You...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
