Help with Office 2003 - Please

[FrankO]

I have been using MS Office Business Edition 2003 since it cam out without a
hitch - never a problem. The past two weeks for whatever reason, when
Outlook opens there is a message to the effect that Word could not open and
Outlook has to close. When opening word, the message says there is a failure
to open Outlook and must shut down. I have done detect and repair in both
Outlook and Word and then a complete re-install...

Is there something else I should be doing here to fix this problem?

TIA,

 

[Milly Staples [MVP - Outlook]]

What is the exact error message?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, FrankO asked:

| I have been using MS Office Business Edition 2003 since it cam out
| without a hitch - never a problem. The past two weeks for whatever
| reason, when Outlook opens there is a message to the effect that Word
| could not open and Outlook has to close. When opening word, the
| message says there is a failure to open Outlook and must shut down. I
| have done detect and repair in both Outlook and Word and then a
| complete re-install...
|
| Is there something else I should be doing here to fix this problem?
|
| TIA,

 

[FrankO]

"Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience."

AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
ModName: unknown ModVer: 0.0.0.0 ModStamp:00000000
fDebug: 0 Offset: 8204ff5b

84750735.cvr is attached to the error reporting applet, I tried to find and
send it but it didn't show up when I searched for it. A very lengthy report
is sent to MS containing 84750735.cvr.

I am sorry that I cannot send you more, this is most aggravating and
practically putting me out of business. I anxiously await your help.

"Milly Staples [MVP - Outlook]"
What is the exact error message?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, FrankO asked:

| I have been using MS Office Business Edition 2003 since it cam out
| without a hitch - never a problem. The past two weeks for whatever
| reason, when Outlook opens there is a message to the effect that Word
| could not open and Outlook has to close. When opening word, the
| message says there is a failure to open Outlook and must shut down. I
| have done detect and repair in both Outlook and Word and then a
| complete re-install...
|
| Is there something else I should be doing here to fix this problem?
|
| TIA,

 

[FrankO]

This is another for Word...

"Microsoft Office Word has encountered a problem and needs to close. We are
sorry for the inconvenience."

AppName: winword.exe AppVer: 11.0.8106.0 AppStamp:44f8a192
ModName: unknown ModVer: 0.0.0.0 ModStamp:00000000
fDebug: 0 Offset: d74d4db2

The cvr file has a different number.
There is a similiar error message for Excel, Power Poit, Publisher.

 

[Milly Staples [MVP - Outlook]]

I would try a new mail profile - Control Panel->Mail Icon->Profiles->Add. Make a new profile and configure it to use your current Outlook data store (.pst file).

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, FrankO asked:

| "Microsoft Office Outlook has encountered a problem and needs to
| close. We are sorry for the inconvenience."
|
| AppName: outlook.exe AppVer: 11.0.8010.0 AppStamp:43d16d53
| ModName: unknown ModVer: 0.0.0.0 ModStamp:00000000
| fDebug: 0 Offset: 8204ff5b
|
| 84750735.cvr is attached to the error reporting applet, I tried to
| find and send it but it didn't show up when I searched for it. A very
| lengthy report is sent to MS containing 84750735.cvr.
|
| I am sorry that I cannot send you more, this is most aggravating and
| practically putting me out of business. I anxiously await your help.
|
| "Milly Staples [MVP - Outlook]"
| | What is the exact error message?
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, FrankO asked:
|
|| I have been using MS Office Business Edition 2003 since it cam out
|| without a hitch - never a problem. The past two weeks for whatever
|| reason, when Outlook opens there is a message to the effect that Word
|| could not open and Outlook has to close. When opening word, the
|| message says there is a failure to open Outlook and must shut down. I
|| have done detect and repair in both Outlook and Word and then a
|| complete re-install...
||
|| Is there something else I should be doing here to fix this problem?
||
|| TIA,

 

[Wing Dave]

I have also been picking up the same error in Outlook for about the last week
and a half, and unable to keep Word alive. Tonight, it migrated over to
Excel - haven't tried Access or PowerPoint to see if the problem transferred
there as well. I've been given the file name hpzpm309.dll as the supposed
culprit to my problem. After scanning my desktop & laptop, I found the file
buried along with other files for my HP deskjet 5150 printer. I copied the
file from my laptop to the desktop - no change in operation.

Searching through MS Office troubleshooting database, it made mention that
it could possibly be my anti-virus defintion file(s) causing the problem.
I'm starting to think that's a bunch of hog wash as I unplugged my ethernet
cable, and then started disabling McAfee one piece at a time, and still
couldn't keep Word or Excel up. No problems with my laptop which is running
Norton. And yes, I checked McAfee's last update which was today.

I'm at a loss of what to try next. I've tried the repair option of
installation of MS Word & MS Office as a whole, I've removed and reinstalled
MS Word, dug out the chain saw ... just kidding on that last one. I'm
starting to debate whether or not it's worth a week of putting this machine
back together after formatting the hard drive.

This is another for Word...

"Microsoft Office Word has encountered a problem and needs to close. We are
sorry for the inconvenience."

AppName: winword.exe AppVer: 11.0.8106.0 AppStamp:44f8a192
ModName: unknown ModVer: 0.0.0.0 ModStamp:00000000
fDebug: 0 Offset: d74d4db2

The cvr file has a different number.
There is a similiar error message for Excel, Power Poit, Publisher.

 

[FrankO]

This does spill over to all the apps in Office and after a couple of weeks I
finally gave up chasing my tail, completely removed all files and folders,
uninstalled, and reinstalled Office. That was a pain because I lost all my
setting and "customizations" and had that to do all over again. It did solve
my problem, but it is a mystery to me why this would start happening all of
a sudden after 3 years of no problems.

I hope you get your problem solved. BTW, I thought it was my AV program and
ruled that out by turning it off while I was trying to troubleshoot this and
besides Office and my AV program worked side-by-side before, why not now. I
would not reformat and reinstall windows for this problem.
--
FrankO

I have also been picking up the same error in Outlook for about the last
week
and a half, and unable to keep Word alive. Tonight, it migrated over to
Excel - haven't tried Access or PowerPoint to see if the problem
transferred
there as well. I've been given the file name hpzpm309.dll as the supposed
culprit to my problem. After scanning my desktop & laptop, I found the
file
buried along with other files for my HP deskjet 5150 printer. I copied
the
file from my laptop to the desktop - no change in operation.

Searching through MS Office troubleshooting database, it made mention that
it could possibly be my anti-virus defintion file(s) causing the problem.
I'm starting to think that's a bunch of hog wash as I unplugged my
ethernet
cable, and then started disabling McAfee one piece at a time, and still
couldn't keep Word or Excel up. No problems with my laptop which is
running
Norton. And yes, I checked McAfee's last update which was today.

I'm at a loss of what to try next. I've tried the repair option of
installation of MS Word & MS Office as a whole, I've removed and
reinstalled
MS Word, dug out the chain saw ... just kidding on that last one. I'm
starting to debate whether or not it's worth a week of putting this
machine
back together after formatting the hard drive.